Lexmark Forms Printer 2491 User's Guide - Page 136

edge of the form., Computer program set

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Printer problems (continued) Problem Probable cause Action Printer is printing beyond Paper is adjusted side edge of forms. incorrectly. Adjust tractors or paper guides and the paper. See "Aligning the left margin" on page 77. Problem with the software Refer to your software application. application manual. A printhead jam caused by • Make sure the ribbon the ribbon or a paper jam. cartridge is correctly installed. • Clear the paper jam. See "Adjusting bidirectional alignment" on page 123. • Turn the printer Off and then back On. Printing continues beyond edge of the form. • Computer program set the assigned paper size larger than the actual page size. • The printer is trying to print in the last ½ inch of form. Change the software application so that the assigned paper size is the same as the actual paper size. Troubleshooting 132

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132
Troubleshooting
Printer is printing beyond
side edge of forms.
Paper is adjusted
incorrectly.
Adjust tractors or paper guides
and the paper. See “Aligning
the left margin” on page 77.
Problem with the software
application.
Refer to your software
application manual.
A printhead jam caused by
the ribbon or a paper jam.
•
Make sure the ribbon
cartridge is correctly
installed.
•
Clear the paper jam. See
“Adjusting bidirectional
alignment” on page 123.
•
Turn the printer
Off
and
then back
On
.
Printing continues beyond
edge of the form.
•
Computer program set
the assigned paper size
larger than the actual
page size.
•
The printer is trying to
print in the last ½ inch
of form.
Change the software
application so that the assigned
paper size is the same as the
actual paper size.
Printer problems
(continued)
Problem
Probable cause
Action