Lexmark Forms Printer 2491 User's Guide - Page 134

Readjust Top-Of-Form. For help, packing tape has been

Page 134 highlights

Printer problems (continued) Problem Probable cause Incorrect number of lines Application software on a page. problem. Action Refer to your software application manual. Left margin moves to the right during printing. The stack of continuous forms is catching on something. Make sure paper is free to feed from carton and there is nothing obstructing paper movement (such as cables). Top-Of-Form is set too low. Readjust Top-Of-Form. For help, see "Setting Top-Of-Form" on page 81. Printer page length is set incorrectly. Adjust page length in Setup menu. For help, see "Using Setup mode to change printer settings" on pag e89. The printhead is not moving correctly. • Check that the ribbon cartridge and paper are correctly installed. • Make sure the carrier packing tape has been removed. • Check to see if anything is blocking the movement of the carrier. • If a paper jam has recently occurred, turn Off the printer and try again. • Contact your service representative. Forms thickness lever is incorrect for the type of paper you have loaded. Reset the forms thickness lever. See "Setting the forms thickness lever" on page 44. Software application problem. Refer to your software application manual. Troubleshooting 130

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130
Troubleshooting
Incorrect number of lines
on a page.
Application software
problem.
Refer to your software
application manual.
The stack of continuous
forms is catching on
something.
Make sure paper is free to feed
from carton and there is
nothing obstructing paper
movement (such as cables).
Top-Of-Form is set too low.
Readjust Top-Of-Form. For help,
see “Setting Top-Of-Form” on
page 81.
Printer page length is set
incorrectly.
Adjust page length in Setup
menu. For help, see “Using
Setup mode to change printer
settings” on pag e89.
Left margin moves to the
right during printing.
The printhead is not
moving correctly.
Check that the ribbon
cartridge and paper are
correctly installed.
Make sure the carrier
packing tape has been
removed.
Check to see if anything is
blocking the movement of
the carrier.
If a paper jam has recently
occurred, turn
Off
the
printer and try again.
Contact your service
representative.
Forms thickness lever is
incorrect for the type of
paper you have loaded.
Reset the forms thickness lever.
See “Setting the forms
thickness lever” on page 44.
Software application
problem.
Refer to your software
application manual.
Printer problems
(continued)
Problem
Probable cause
Action