Lexmark Forms Printer 2491 User's Guide - Page 132

Problem conditions, the problem, contact your service representative.

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Problem conditions Perform the steps listed for each condition to correct the problem. If the suggested action does not correct the problem, contact your service representative. Printer problems Problem Probable cause Action Printer goes to Tear Off position before job finishes printing. Tear Off is set to One Second and software application or network is not sending data fast enough. Set Tear Off to On instead of One Second and run the job again. Characters are wrong or Application program missing; formatting problem. control codes do not work. Some wires seem to be missing from the printhead. Refer to your software application manual. 1 Check the setting of the forms thickness lever. See "Setting the forms thickness lever" on page 44 for more information. 2 Run the Printer Test. See "Testing the printer" on page 116. 3 Have printer repaired. Dots are missing or print quality is poor. Forms thickness lever is incorrect for the type of paper you have loaded. Check the setting of the forms thickness lever. See "Setting the forms thickness lever" on page 44 for more information. Dust or paper particles are Remove the ribbon cartridge stuck to the ribbon and check the ribbon surface. surface. Troubleshooting 128

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128
Troubleshooting
Problem conditions
Perform the steps listed for each condition to correct
the problem. If the suggested action does not correct
the problem, contact your service representative.
Printer problems
Problem
Probable cause
Action
Printer goes to Tear Off
position before job
finishes printing.
Tear Off is set to
One
Second
and software
application or network is
not sending data fast
enough.
Set Tear Off to
On
instead of
One Second
and run the job
again.
Characters are wrong or
missing; formatting
control codes do not work.
Application program
problem.
Refer to your software
application manual.
Some wires seem to be
missing from the
printhead.
1
Check the setting of the
forms thickness lever.
See “Setting the forms
thickness lever” on
page 44 for more
information.
2
Run the Printer Test. See
“Testing the printer” on
page 116.
3
Have printer repaired.
Dots are missing or print
quality is poor.
Forms thickness lever is
incorrect for the type of
paper you have loaded.
Check the setting of the forms
thickness lever. See “Setting the
forms thickness lever” on
page 44 for more information.
Dust or paper particles are
stuck to the ribbon
surface.
Remove the ribbon cartridge
and check the ribbon surface.