Lexmark Forms Printer 2491 User's Guide - Page 144

Problem, Probable cause, Action, Start/Stop, FormFeed, Tear Off, Load/Unload, Tractor, Micro

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Problem Print test works, but printer does not print when attached to the computer. Probable cause Printer cable problem. Software application problem. Port being used is not selected. Action Set both the printer and computer power switches Off. Make sure the printer cable is correctly connected at both ends. See "Supplies" on page 107 for information about which printer cable to use. Refer to your software application manual. Make sure you have selected the correct printer driver. See "Setting up your Windows and DOS application software" on page 17. Set to Auto or the port you are trying to use. Buttons do not work (except Start/Stop FormFeed, Tear Off and Load/Unload). Operator panel is locked (Padlock light is On). • Turn Off the printer. • Press and hold Load/Unload and Tractor and turn On the printer. When the padlock light goes Off, the operator panel is unlocked. Printer beeps when using Printer is in the set Tear Micro ↑ or Micro ↓. Off position mode. Close the operator panel. Printer is noisy. The printer vibrates. Ribbon access cover or front cover is open. • Move any objects touching the printer. • Make sure the printer is on a level, sturdy surface. Close the cover. Troubleshooting 140

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140
Troubleshooting
Problem
Probable cause
Action
Print test works, but
printer does not print
when attached to the
computer.
Printer cable problem.
Set both the printer and
computer power switches
Off
.
Make sure the printer cable is
correctly connected at both
ends. See “Supplies” on
page 107 for information
about which printer cable to
use.
Software application
problem.
Refer to your software
application manual. Make
sure you have selected the
correct printer driver. See
“Setting up your Windows
and DOS application
software” on page 17.
Port being used is not
selected.
Set to
Auto
or the port you
are trying to use.
Buttons do not work
(except
Start/Stop
FormFeed,
Tear Off
and
Load/Unload
).
Operator panel is locked
(Padlock light
is On).
•
Turn
Off
the printer.
•
Press and hold
Load/Unload
and
Tractor
and turn
On
the printer.
When the padlock light
goes
Off
, the operator
panel is unlocked.
Printer beeps when using
Micro
↑
or
Micro
↓.
Printer is in the set Tear
Off position mode.
Close the operator panel.
Printer is noisy.
The printer vibrates.
•
Move any objects touching
the printer.
•
Make sure the printer is on
a level, sturdy surface.
Ribbon access cover or
front cover is open.
Close the cover.