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Common Problems

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9. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not connected properly. • Make sure that the power plug is firmly inserted into the wall outlet. • Make sure that the wall outlet is not defective by connecting another working device. An error message is shown on the machine's screen. An error has occurred. See p.399 "Error and Status Messages on the Screen". Pages are not printed. The machine is warming up or receiving data. Wait until "Printing..." appears on the screen. If "Processing..." is displayed on the screen, the machine is receiving data. Pages are not printed. The interface cable is not connected correctly. • Reconnect the cable. • Check that the interface cable is the correct type. Strange noise is heard. The supplies or options are not Confirm that the supplies or properly installed. options are properly installed. The volume of the sounds produced by the machine is too loud. The volume is set to the high level. Adjust the volume of the beep, ring, speaker, and alarm sounds. For details, see p.279 "System Settings". The volume of the sounds produced by the machine is too quiet. The volume is muted or set to the low level. Adjust the volume of the beep, ring, speaker, and alarm sounds. For details, see p.279 "System Settings". • If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative. 362

Section	Page
Quick Guide	1
Table of Contents	2
Exterior: SP 3510SF	3
Exterior: SP 3500SF	4
Interior	5
Control Panel	6
Initial Screen and Basic Operation	8
Advanced Photocopy Settings	11
Initial Screen and Basic Operation	14
Advanced Scan Settings	21
Initial Screen and Basic Operation for Sending a Fax	22
Advanced Scan Settings	25
Error and Status Messages on the Screen	26
Printing or Scanning Problems	30
Fax Transmission Problems	31
Removing Internal/Tray 1/Tray 2 Jam	32
Removing Bypass Tray Jam	34
Removing Standard Tray/Duplex Unit Jam	36
Removing from the ARDF or ADF	40
Before Replacing Print Cartridge	44
Replacing Print Cartridge	46
Appendix	49
Operating Instructions <User Guide>	52
TABLE OF CONTENTS	54
1. Guide to the Machine	64
Introduction	64
Manuals for This Machine	65
Notice	67
Important	67
How to Read This Manual	68
Symbols	68
Names of Major Items	68
Notes	68
About IP Address	69
Laws and Regulations	70
Legal Prohibition	70
Model-Specific Information	71
List of Option	73
Using Manuals	74
Installing Manuals on Your Computer	74
Opening Manuals	75
Opening from the desktop icon	75
Opening from the [Start] menu	75
Opening from the CD-ROM	75
Removing Manuals from Your Computer	76
Feature Highlights	77
Using the Machine as a Printer	77
Connecting via USB	77
Connecting via a network	77
Printing confidential documents	78
Using the Machine as a Copier	79
Making enlarged or reduced copies	79
Making combined copies and 2-sided copies	79
Copying both sides of an ID card onto one side of paper	81
Sorting the output paper	82
Using the Machine as a Scanner	82
Scanning from a computer	83
Sending scanned files via e-mail	84
Sending scanned files to an FTP server	84
Sending scanned files to a computer's shared folder	85
Sending scanned files to a USB flash disk	86
Using the Machine as a Fax Machine	86
Using as a fax machine	86
Using the machine with an external telephone	87
Sending faxes from a computer (LAN-Fax)	87
Guide to Components	89
Exterior: Front View (Type 2 model)	89
Exterior: Front View (Type 1 model)	90
Exterior: Rear View	91
Interior	92
Control Panel	92
2. Getting Started	96
Installing the Machine	96
Where to Put the Machine	96
Unpacking	99
Turning the Power on	108
Initial Setup	111
Changing Operation Modes	112
Saving Energy	113
Multi-access	114
Connecting the Machine	119
Connecting with a Computer Using a USB Cable	119
Connecting with a Network Cable	119
Reading the LED lamps	120
Connecting to a Telephone Line	120
Configuring the Machine	123
Configuring the IPv4 Address Settings	123
Setting the machine to receive an IPv4 address automatically	123
Assigning the machine's IPv4 address manually	124
Configuring the IPv6 Address Settings	125
Setting the machine to receive an IPv6 address automatically	126
Assigning the machine's IPv6 address manually	127
Configuring the Ethernet Speed	128
Configuring Telephone Network Settings	129
Selecting the telephone line type	129
Selecting the telephone network connection type	130
Setting the outside line access number	131
Sharing the Printer on a Network	133
Installing Option	134
Installing the Paper Feed Unit (Tray 2)	134
Paper and Other Media	137
Supported Paper for Each Tray	137
Specifications of Paper Types	139
Unsupported Types of Paper	146
Paper Storage Precautions	147
Printable Area	147
Loading Paper	149
Loading Paper in Tray 1	149
Loading paper longer than A4	153
Loading Paper in Tray 2	158
Loading Paper in the Bypass Tray	161
Loading Envelopes	163
Specifying Paper Type and Paper Size	166
Specifying the paper type	167
Specifying the standard paper size	167
Specifying a custom paper size	168
Placing Originals	170
About Originals	170
Recommended size of originals	170
Types of originals not supported by the ARDF or ADF	170
Unscannable image area	171
Placing Originals	172
Placing originals on the exposure glass	172
Placing originals in the ARDF (Type 2 model)	173
Placing originals in the ADF (Type 1 model)	174
Entering Characters	176
Restricting Machine Functions According to User	178
Enabling the User Restriction Settings	178
Modifying user entries	180
Deleting user entries	181
When Machine Functions are Restricted	182
3. Using the Printer Function	184
Configuring Option and Paper Settings	184
Windows	184
Mac OS X 10.3	185
Mac OS X 10.4	185
Mac OS X 10.5/10.6	185
Accessing the Printer Properties	187
Accessing the Printer Properties from the [Devices and Printers] Window	187
Accessing the Printer Properties from an Application	187
Windows	187
Mac OS X	188
Basic Operation in Printer Mode	189
If a Paper Mismatch Occurs	189
Continuing printing using mismatched paper	190
Resetting the print job	190
Canceling a Print Job	190
Canceling a print job before printing has started	190
Canceling a print job while printing	191
Printing Confidential Documents	192
Storing a Locked Print file	192
Printing a Locked Print file	193
Deleting a Locked Print file	194
Checking which Locked Print File Jobs Have Been Canceled	195
Manual Duplex Printing (Type 1 model)	198
Using Various Print Functions	200
Print Quality Functions	200
Print Output Functions	201
4. Using the Copier Function	204
The Screen in Copier Mode	204
Basic Operation in Copier Mode	206
Canceling a Copy	208
Making Enlarged or Reduced Copies	209
Combining Pages and Making 2-sided Copies	211
Copying Both Sides of an ID Card onto One Side of Paper	220
Making 2-sided Copies Manually (Type 1 model)	222
Specifying Scan Settings	223
Adjusting Image Density	223
Selecting the Document Type According to Original	224
5. Using the Scanner Function	226
The Screen in Scanner Mode	226
Registering Scan Destinations	228
Modifying Scan Destinations	234
Deleting Scan Destinations	234
Scanning Using the Control Panel	236
Basic Operation for Scan to E-mail/FTP/Folder	236
Specifying the scan destination using the One Touch buttons or [Pause/Redial] key	238
Specifying the scan destination from an LDAP server	239
Basic Operation for Scan to USB	241
Specifying the Scan Settings	244
Specifying the scanning size according to the size of the original	244
Adjusting image density	245
Specifying resolution	246
Specifying the scanning side according to the original (Type 2 model)	247
Scanning from a Computer	248
Basic Operation for TWAIN Scanning	248
Settings you can configure in the TWAIN dialog box	248
6. Using the Fax Function	252
The Screen in Fax Mode	252
Setting the Date and Time	254
Registering Fax Destinations	256
Registering Fax Destinations Using the Control Panel	256
Modifying fax destinations	257
Deleting fax destinations	258
Registering Fax Destinations Using Web Image Monitor	259
Modifying fax destinations	261
Deleting fax destinations	261
Sending a Fax	262
Selecting Transmission Mode	262
Internet Fax Transmission Overview	263
Basic Operation for Sending a Fax	264
Canceling a fax	266
Specifying the Fax Destination	267
Specifying the destination using the One Touch buttons	267
Specifying the destination using Speed Dial	268
Specifying the destination from an LDAP server	270
Specifying the destination using the broadcast function	271
Specifying the destination using the redial function	272
Useful Sending Functions	273
Sending a fax using On Hook Dial	273
Sending a fax after a conversation	274
Specifying the Scan Settings	275
Adjusting image density	275
Specifying the resolution	276
Specifying the scanning side according to the original (Type 2 model)	277
Using the Fax Function from a Computer (LAN-Fax)	279
Configuring the LAN-Fax Address Book	279
Opening the LAN-Fax Address Book	279
Registering destinations	280
Modifying destinations	281
Registering groups	282
Modifying groups	283
Deleting individual destinations or groups	283
Exporting/Importing LAN-Fax Address Book data	284
Basic Operation for Sending Faxes from a Computer	286
Canceling a fax	287
Editing a Fax Cover Sheet	288
Settings you can configure for the fax cover sheets	289
Configuring Transmission Settings	290
Settings you can configure in the LAN-Fax driver's properties	291
Receiving a Fax	293
Selecting Reception Mode	293
Receiving a fax in FAX/TEL Manual mode	294
Receiving a fax in Fax Only mode	295
Receiving a fax in FAX/TEL Automatic mode	295
Receiving a fax in FAX/TAD mode	296
Receiving an Internet Fax	296
Forwarding or Storing Faxes in Memory	297
Configuring the forwarding conditions	297
Configuring the storing conditions	299
Printing Out Faxes Stored in Memory	299
Receiving or Rejecting Faxes from Special Senders	301
Registering the Special Senders	301
Limiting the incoming faxes	302
When the Machine Prints a Power Failure Report	303
7. Configuring the Machine Using the Control Panel	304
Basic Operation Using the Menu Screen	304
Menu Chart	306
Copy Settings	310
Changing Copy Settings	310
Copy Setting Parameters	311
Scanner Settings	316
Changing Scanner Settings	316
Scanner Setting Parameters	317
Fax Transmission Settings	320
Changing Fax Transmission Settings	320
Fax Transmission Setting Parameters	321
Fax Feature Settings	323
Changing Fax Feature Settings	323
Fax Feature Setting Parameters	323
Fax Address Book Settings	330
Registering Fax Destinations in Fax Quick Dial/Speed Dial	330
Fax Address Book Parameters	330
System Settings	332
Changing System Settings	332
System Setting Parameters	332
Network Settings	340
Changing Network Settings	340
Network Setting Parameters	340
Printing Lists/Reports	344
Printing the Configuration Page	344
Types of Lists/Reports	344
Reading the Configuration Page	345
Reading the Fax Journal	348
Reading the TX/RX Standby File List	349
Reading the Scanner Journal	350
Administrator Settings	351
Changing Administrator Settings	351
Administrator Setting Parameters	351
Printer Feature Settings	357
Changing Printer Feature Settings	357
Printer Feature Setting Parameters	357
8. Configuring the Machine Using Web Image Monitor	362
Using Web Image Monitor	362
Displaying Top Page	364
Changing the Interface Language	365
Checking the System Information	366
Checking the Status Information	366
Checking the Counter Information	367
Checking the Machine Information	369
Configuring the System Settings	370
Configuring the Sound Volume	370
Configuring the Paper Settings	371
Specifying the Size of Paper for Printing Copies	373
Configuring the Fax Settings	373
Specifying the Priority Tray	376
Configuring the Toner Saving Setting	377
Configuring the I/O Timeout Settings	378
Configuring the Shortcut to Function Key Settings	378
Registering Destinations	380
Registering Fax Special Senders	381
Restricting Machine Functions According to User	382
Configuring the Network Settings	383
Checking the Network Status	383
Configuring the IPv6 Settings	384
Configuring the Network Application Settings	385
Configuring the DNS Settings	386
Configuring the Auto E-mail Notification Settings	387
Configuring the SNMP Settings	388
Configuring the SMTP Settings	390
Configuring the POP3 Settings	391
Configuring the Internet Fax Settings	392
Configuring the LDAP Server Settings	394
Configuring the LDAP Authentication Settings	394
Programming/Changing/Deleting the LDAP Server	394
Configuring the IPsec Settings	398
Configuring the IPsec Global Settings	398
Configuring the IPsec Policy	399
Printing Lists/Reports	404
Configuring the Administrator Settings	406
Configuring the Administrator Password and E-mail Address	406
Resetting the Machine’s Settings	407
Backing Up the Machine's Settings	408
Restoring the Machine's Settings from a Backup File	409
Configuring the Date and Time Settings	410
Configuring the Energy Saver Mode Settings	411
9. Troubleshooting	414
Overview	414
Common Problems	415
Paper Feed Problems	416
Removing Printing Jams	418
Removing internal/tray 1/tray 2 jam	418
Removing bypass tray jam	421
Removing standard tray/duplex unit jam	423
Removing Scanning Jams (Type 2 model)	428
Removing Scanning Jams (Type 1 model)	432
Print Quality Problems	437
Checking the Condition of the Machine	437
Printer Problems	438
Changing the Printer Driver Settings	439
Print Positions Do Not Match Display Positions	440
Adjusting Printing Position	440
Copier Problems	443
Scanner Problems	445
Fax Problems	446
Error and Status Messages on the Screen	452
Replacing the Print Cartridge	462
10. Maintenance	468
Cleaning	468
Cautions to Take When Cleaning	468
Cleaning the Friction Pad and Paper Feed Roller	469
Cleaning the Exposure Glass	471
Cleaning the ARDF or ADF	472
Moving the Machine	473
Moving over a Short Distance	474
Moving over a Long Distance	474
Disposal	476
If the Machine is Not Going to Be Used for a Long Time	477
Preparing the Machine for a Long Period of Inactivity	477
Using the Machine Again After It Has Been Inactive for a Long Period	479
Where to Inquire	482
Consumables	483
Print Cartridge	483
11. Appendix	484
Functions and Network Settings Available in an IPv6 Environment	484
Available Functions	484
Transmission Using IPsec	486
Encryption and Authentication by IPsec	486
Security Association	487
Encryption Key Exchange Settings Configuration Flow	488
Specifying Encryption Key Exchange Settings	488
Specifying IPsec Settings on the Computer	489
Enabling and Disabling IPsec Using the Control Panel	491
Using the LDAP Authentication and Address Search Functions	492
Programming the LDAP Server	493
Programming the LDAP server	493
Changing the LDAP server	496
Deleting the LDAP server	496
When LDAP Authentication is Specified	497
Logging in using the control panel	497
Logging out using the control panel	497
Logging in using the printer, LAN-Fax, TWAIN driver	498
Specifying the LDAP Address Search Conditions	499
Specifications of the Machine	502
General Function Specifications	502
Printer Function Specifications	504
Copier Function Specifications	505
Scanner Function Specifications	505
Fax Function Specifications	507
Fax transmission and reception	507
Internet Fax transmission and reception	508
Specifications of Options	510
Paper Feed Unit TK1080	510
Electromagnetic Interference	511
Copyright Information about Installed Applications	512
expat	512
JPEG LIBRARY	512
OpenLDAP 2.1	512
OpenSSL 0.9.8g	513
Trademarks	516
INDEX	518
Driver Installation Guide	528
Installing Drivers and Software	528
USB Quick Install (Windows)	529
Network Quick Install (Windows)	530
Standalone Install (Windows)	531
Installing the Drivers Using Plug and Play (Windows)	536
When Using the Machine under Mac OS X	539
Troubleshooting	541
Software Installation Problems	541
Connection Problems	543
Test Print Problems	544
Software on the CD-ROM	545
Viewing the Contents of the CD-ROM	545
Drivers for This Machine	545
Appendix	546
Trademarks	546
PCL6 Driver for Universal Print - NOTES	548
Firmware Update Guide	550
Before Updating the Firmware	550
Updating the Firmware	551
Troubleshooting	556
Trademarks	563
Notes for Users	564