Ricoh Aficio SP 3510SF Quick Guide - Page 446

Fax Problems Fax Problems This section describes fax problems and possible solutions. When an error code appears on the fax journal or transmission status report The table below describes the meaning of error codes that appear under "Results" on the fax journal or transmission status report, and what to do when a particular error code appears. "X" indicates a number in an error code that appear differently depending on a specific situation. Error Code 1XXX11 1XXX21 1XXX22 to 1XXX23 Solution An original has been jammed inside the ARDF or ADF while sending a fax in Immediate Transmission mode. • Remove jammed originals, and then place them again. See p.375 "Removing Scanning Jams (Type 2 model)" or p.379 "Removing Scanning Jams (Type 1 model)". • Check the originals are suitable for scanning. See p.119 "Placing Originals". The line could not be connected correctly. • Confirm that the telephone line is properly connected to the machine. • Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. • If the problem persists, contact your sales or service representative. Dial fails when trying to send faxes. • Confirm that the fax number you dialed is correct. • Confirm that the destination is a fax machine. • Confirm that the line is not busy. • You may need to insert a pause between dial digits. Press the [Pause/Redial] key after, for example, the area code. • Confirm that [PSTN / PBX] under [Admin. Tools] is set properly for your connection method to the telephone network. See p.298 "Administrator Settings". 393