Sony Ericsson R380 WORLD User Guide - Page 228

Phone Locked Phone locked is displayed followed by the prompt Enter lock code. Your R380 is locked to prevent unauthorized use. To unlock the R380: Enter your personal security code then press # (or YES). PIN & Unblocking PUK code Contact your dealer if you have forgotten your PIN or unblocking PUK code. The only way to unlock your R380 is by using your PIN or unblocking PUK code. Tip! Store PIN and unblocking PUK code information in a safe place. For security reasons, it may take some time to unlock the R380 if this information is lost or misplaced. Start Problems • Hand-held phone: Recharge or replace the battery. • Vehicle hands free: Check that the R380 is properly inserted into the holder and check the fuse in the fuse holder: which is connected to the battery cable. Synchronization Problems Before installing or connecting the R380 to your computer, disable/turn off any active synchronization software. Warning! If you do not do this first, you will encounter problems synchronizing the R380 to your PC. Wrong PIN The PIN code has been entered incorrectly. The message is followed by the prompt Enter PIN. Enter the PIN code correctly and press # (or YES). Note: If your PIN is entered incorrectly three consecutive times, the SIM card is blocked. You can unblock it by using your PUK. 228 Troubleshooting