ZyXEL P-100 User Guide - Page 123

Problems Connecting to a Remote node or ISP, 5 Problems with Remote User Dial-in

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Prestige 100WH Internet Access Router 11.4 Problems Connecting to a Remote node or ISP Table 11-4. Troubleshooting a Connection to a Remote Node or ISP Symptoms Corrective Action Can't Connect to a remote node Check Menu 24.1 to verify the WAN port status. If it indicates or ISP [down], then refer to the section on the WAN port problems. In Menu 24.4.5, do a manual call to that remote node. The messages will show you whether the call is successful. If the call fails, verify the telephone number(s) in Menu 11. If the call is successful, but the call still terminates, then it must be a PPP negotiation problem. Verify the following parameters in Menu 11: My Login, My Password, Route, IP LAN Addr. Also verify your IP address in Menu 3.2. Check the error log in Menu 24.3.1, this will usually give you hints of why that call was dropped. If there is nothing in the log, the call may have been dropped by the remote device. Make sure that the configurations on the two devices are consistent. 11.5 Problems with Remote User Dial-in Table 11-5. Troubleshooting Remote User Dial-in Symptoms Corrective Action Remote User Cannot dial in Verify the dial-in user has the correct login name and password Verify that the IP address is specified correctly in Menu 13. Check that either the dial-in supplying a valid IP address, or that the Prestige is assigning a valid address from the IP pool. Chapter 11 Troubleshooting 11-3

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Prestige 100WH Internet Access Router
11-3
Chapter 11
Troubleshooting
11.4 Problems Connecting to a Remote node or ISP
Table 11-4.
Troubleshooting a Connection to a Remote Node or ISP
Symptoms
Corrective Action
Check Menu 24.1 to verify the WAN port status. If it indicates
[down], then refer to the section on the WAN port problems.
In Menu 24.4.5, do a manual call to that remote node. The
messages will show you whether the call is successful. If the
call fails, verify the telephone number(s) in Menu 11.
If the call is successful, but the call still terminates, then it
must be a PPP negotiation problem. Verify the following
parameters in Menu 11: My Login, My Password, Route, IP
LAN Addr. Also verify your IP address in Menu 3.2.
Can’t Connect to a remote node
or ISP
Check the error log in Menu 24.3.1, this will usually give you
hints of why that call was dropped. If there is nothing in the
log, the call may have been dropped by the remote device.
Make sure that the configurations on the two devices are
consistent.
11.5 Problems with Remote User Dial-in
Table 11-5.
Troubleshooting Remote User Dial-in
Symptoms
Corrective Action
Verify the dial-in user has the correct login name and
password
Remote User Cannot dial in
Verify that the IP address is specified correctly in Menu 13.
Check that either the dial-in supplying a valid IP address, or
that the
Prestige
is assigning a valid address from the IP
pool.