Canon PIXMA MP530 User's Guide - Page 141

Machine Does Not Switch Automatically between Voice and Fax Calls

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„ Cannot Receive Faxes Automatically Cause Action The receive mode displayed on the bottom left of the LCD is not , *1, *2, , or . If is displayed, you cannot receive faxes unless you pick up the answering machine's handset and either press [Color] or [Black], or dial the remote receiving ID. If you want to receive faxes automatically, which means not having to do anything when you receive a fax, set the receive mode to , *1, *2, , or (See "Receive Modes" on page 80). If the receive mode is , connect an answering machine to the machine (see the Easy Setup Instructions) and check that a message plays back when the answering machine answers. *1 This setting is only available in US and Canada. *2 This setting is not available in some countries and regions. „ Machine Does Not Switch Automatically between Voice and Fax Calls Cause The receive mode displayed on the bottom left of the LCD is not *1, *2, or . Action There will be no automatic switching between voice and fax calls unless the receive mode is set to *1, *2, or . If the receive mode is , connect an answering machine to the machine (see the Easy Setup Instructions) and check that a message plays back when the answering machine answers. *1 This setting is only available in US and Canada. *2 This setting is not available in some countries and regions. „ Quality of Received Fax is Poor Cause is set to . Action Set to (See "ECM RX" on page 95). The sender's original document or fax machine is dirty. The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and check whether the scanning area of his/ her fax machine is not dirty. ECM sending/receiving is not enabled although the line/ connection is poor. z On your machine, set to (See "ECM RX" on page 95). z Contact the sender and check that his/her machine is set to enable ECM sending. z If the sender's or receiver's fax is not ECM-compatible, the fax will be sent/received in the standard mode. z Reduce the reception start speed. See "RX START SPEED" on page 96. „ Repeated Errors Occur When You Receive a Fax Cause The telephone line condition or connection condition is no good. The sender's fax machine is not operating normally. Action Reduce the reception start speed (See "RX SETTINGS" on page 95). If there is a poor line or connection, reducing the reception start speed may correct the error. Contact the sender and check whether his/her fax machine is operating normally. Chapter 9 Troubleshooting 139

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Chapter 9
139
Troubleshooting
Cannot Receive Faxes Automatically
*1
This setting is only available in US and Canada.
*2
This setting is not available in some countries and regions.
Machine Does Not Switch Automatically between Voice and Fax Calls
*1
This setting is only available in US and Canada.
*2
This setting is not available in some countries and regions.
Quality of Received Fax is Poor
Repeated Errors Occur When You Receive a Fax
Cause
Action
The receive mode displayed on the
bottom left of the LCD is not
<FAXONLY>, <DRPD>
*1
, <NET
SW.>
*2
, <ANSMODE>, or <FAX/TEL>.
If <MANUAL> is displayed, you cannot receive faxes unless you pick up
the answering machine's handset and either press [Color] or [Black], or
dial the remote receiving ID.
If you want to receive faxes automatically, which means not having to do
anything when you receive a fax, set the receive mode to <FAX ONLY
MODE>, <DRPD>
*1
, <NETWORK SWITCH>
*2
, <ANS.MACHINE MODE>, or
<FAX/TEL AUTO SW> (See
“Receive Modes” on page 80
).
If the receive mode is <ANS.MACHINE MODE>, connect an answering
machine to the machine (see the
Easy Setup Instructions
) and check that
a message plays back when the answering machine answers.
Cause
Action
The receive mode displayed on the
bottom left of the LCD is not
<DRPD>
*1
, <NET SW.>
*2
,
<ANSMODE> or <FAX/TEL>.
There will be no automatic switching between voice and fax calls unless
the receive mode is set to <DRPD>
*1
, <NETWORK SWITCH>
*2
,
<ANS.MACHINE MODE> or <FAX/TEL AUTO SW>.
If the receive mode is <ANS.MACHINE MODE>, connect an answering
machine to the machine (see the
Easy Setup Instructions
) and check that
a message plays back when the answering machine answers.
Cause
Action
<ECM RX> is set to <OFF>.
Set <ECM RX> to <ON> (See
“ECM RX” on page 95
).
The sender's original document or
fax machine is dirty.
The image quality of the fax is mainly determined by the sender's fax
machine. Contact the sender and check whether the scanning area of his/
her fax machine is not dirty.
ECM sending/receiving is not
enabled although the line/
connection is poor.
On your machine, set <ECM RX> to <ON> (See
“ECM RX” on page 95
).
Contact the sender and check that his/her machine is set to enable
ECM sending.
If the sender's or receiver's fax is not ECM-compatible, the fax will be
sent/received in the standard mode.
Reduce the reception start speed. See
“RX START SPEED” on page 96
.
Cause
Action
The telephone line condition or
connection condition is no good.
Reduce the reception start speed (See
“RX SETTINGS” on page 95
). If
there is a poor line or connection, reducing the reception start speed may
correct the error.
The sender's fax machine is not
operating normally.
Contact the sender and check whether his/her fax machine is operating
normally.