Canon PowerShot A70 Software Starter Guide (For the Canon Digital Camera Solut - Page 124

Camera not detected, Events dialog won't display or images will, not download to the computer when

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118 Troubleshooting Camera not detected, Events dialog won't display or images will not download to the computer (when camera is connected to the computer via a USB cable) Cause 1: There is a problem with one of the items in the Start by Checking This section (p. 116). Solution: Resolve the problem. Cause 2: The USB Driver is not installed. (Windows only) Solution: Install it with the procedures in Installing the Software and USB Driver (p. 10). Cause 3: The USB Driver is not correctly installed. (Windows only) Solution: Uninstall the driver (p. 111) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 10). Cause 4: The camera may have been recognized as another device under the following circumstances. (Windows only) • The camera was connected to the computer before the USB Driver was installed. • The [Scanners and Cameras] icon or the [Scanners and Cameras] folder cannot be found in the [Control Panel] or the [Printers and Other Hardware] window. • Your camera model name, [Canon Camera] or a camera icon does not display in the [Scanners and Cameras Properties] dialog or the [Scanners and Cameras] folder. Solution 1: Start with the following procedures. Install the USB Driver with the procedures in Installing the Software and USB Driver (p. 10). Then connect the camera to the computer with the USB cable and prepare it to transfer data (p. 15). If the USB Driver is already installed, uninstall it first and then reinstall it.

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Troubleshooting
118
Camera not detected, Events dialog won’t display or images will
not download to the computer (when camera is connected to the
computer via a USB cable)
Cause 1:
There is a problem with one of the items in the
Start by Checking
This
section (p. 116).
Solution:
Resolve the problem.
Cause 2:
The USB Driver is not installed. (Windows only)
Solution:
Install it with the procedures in
Installing the Software and USB Driver
(p.
10).
Cause 3:
The USB Driver is not correctly installed. (Windows only)
Solution:
Uninstall the driver (p. 111) before reinstalling it with the procedures in
Installing the Software and USB Driver
(p. 10).
Cause 4:
The camera may have been recognized as another device under the
following circumstances. (Windows only)
• The camera was connected to the computer before the USB Driver was
installed.
• The [Scanners and Cameras] icon or the [Scanners and Cameras] folder
cannot be found in the [Control Panel] or the [Printers and Other
Hardware] window.
• Your camera model name, [Canon Camera] or a camera icon does not
display in the [Scanners and Cameras Properties] dialog or the [Scanners
and Cameras] folder.
Solution 1:
Start with the following procedures.
Install the USB Driver with the procedures in
Installing the Software and
USB Driver
(p. 10). Then connect the camera to the computer with the USB
cable and prepare it to transfer data (p. 15). If the USB Driver is already
installed, uninstall it first and then reinstall it.