DIRECTV HR34 System Manual - Page 103

, System Software Updates, Onscreen Messages, Troubleshooting Tips - upgrade

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SYSTEM SOFTWARE UPDATES DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically. The receiver will give you the option to download software "now" or "later." Software downloads take just a few minutes and should be allowed to proceed when possible. When a download is in progress, channels, interactive functions and applications will temporarily become unavailable. After the download is complete, the receiver may reset itself. Once the receiver download and/or reset is complete, you can resume using as normal. ONSCREEN MESSAGES There may be times when you see an onscreen message similar to the one on the right. The top line of the message gives a brief description of what causes the onscreen message to display, while the second line displays instructions to follow. Most onscreen messages supply an error code in parentheses. Go to directv.com/troubleshooting and select the onscreen error message for solutions. The message at the right shows an example of trying to view a channel that you have not purchased or that is not in your programming package. To resolve this error, call Customer Service at 1.800.531.5000 and mention the error code number when prompted. TROUBLESHOOTING TIPS 103 CHAPTER 8 - TROUBLESHOOTING & FAQS

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103
TROUBLESHOOTING TIPS
SYSTEM SOFTWARE UPDATES
DIRECTV periodically sends system software updates to your
receiver to improve performance and upgrade features and
functions. These updates will occur automatically. The receiver
will give you the option to download software “now” or
“later.”
Software downloads take just a few minutes and should be
allowed to proceed when possible. When a download is in
progress, channels, interactive functions and applications will
temporarily become unavailable. After the download is complete,
the receiver may reset itself. Once the receiver download and/or
reset is complete, you can resume using as normal.
ONSCREEN MESSAGES
There may be times when you see an onscreen message similar
to the one on the right. The top line of the message gives a brief
description of what causes the onscreen message to display,
while the second line displays instructions to follow. Most
onscreen messages supply an error code in parentheses. Go
to directv.com/troubleshooting and select the onscreen error
message for solutions.
The message at the right shows an example of trying to view
a channel that you have not purchased or that is not in your
programming package. To resolve this error, call Customer
Service at 1.800.531.5000 and mention the error code number
when prompted.
CHAPTER 8 - TROUBLESHOOTING & FAQS