DIRECTV HR34 System Manual - Page 110

Frequently Asked Questions - freezing

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FREQUENTLY ASKED QUESTIONS Q: Why does my Progress Bar freeze while acquiring guide data / data from satellite? While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on the screen, progress freezes during download. Possible Causes: This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again. May happen if your satellite dish isn't adjusted properly. DIRECTV® HD DVR RECEIVER USER GUIDE Solution: If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. Reset Button Q: Why are my video and audio out of sync? The audio track does not match the lip movements on the screen. Possible Causes: Problem with how the program was produced or how it was sent to DIRECTV for broadcast. Your surround sound system may be out of sync, or may be set up incorrectly. Solution: Change the channel on your DIRECTV® Receiver. This may re-sync the audio. Rewind the program for about 5 seconds, then fast forward to live programming. Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system's manual for assistance. 110

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110
DIRECTV
®
HD DVR RECEIVER USER GUIDE
Q: Why does my Progress Bar freeze while acquiring guide data / data from satellite?
While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.
Possible Causes:
This may be normal. After five minutes, the screen saver will display.
Press any key on the remote to see the progress bar again.
May happen if your satellite dish isn’t adjusted properly.
Solution:
If satellite data acquisition still does not move forward, press the RESET
button behind the access panel door on the front of the DIRECTV
®
Receiver and wait for program guide information to be acquired.
Q: Why are my video and audio out of sync?
The audio track does not match the lip movements on the screen.
Possible Causes:
Problem with how the program was produced or how it was sent to DIRECTV for broadcast.
Your surround sound system may be out of sync, or may be set up incorrectly.
Solution:
Change the channel on your DIRECTV
®
Receiver. This may re-sync the audio.
Rewind the program for about 5 seconds, then fast forward to live programming.
Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your
surround sound system’s manual for assistance.
FREQUENTLY ASKED QUESTIONS
Reset Button