Dell Inspiron 7000 Dell Inspiron 7000 Reference and Troubleshooting Guide
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- Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 1
® - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 2
Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Optiplex, and Dell Dimension are registered trademarks, DellWare is a registered service mark, and Inspiron is a trademark of Dell Computer Corporation; Microsoft, MS-DOS, and Windows are registered trademarks - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 3
nothing rests on your adapter's power cable and that the cable is not located where it can be tripped over or stepped on. Do not use your computer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement. Use only the AC adapter and batteries that are approved - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 4
Do not drop your computer or subject it to other mechanical shocks. Protect your computer, battery, and hard-disk drive from environmental hazards "Troubleshooting Your Computer." If, after following these procedures, you confirm that your computer is not operating properly, contact Dell Computer - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 5
and glare on the display. When using an external monitor with your computer, set the monitor at a comfortable viewing distance (usually 510 to 610 monitor screen is at eye level or slightly lower when you are sitting in front of the monitor. Use a chair that provides good lower-back support. - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 6
and flat arms at desk level Before removing or installing memory modules, perform the following steps in the sequence indicated. 1. Turn off your computer and any attached peripherals. 2. Disconnect your computer and peripherals from AC power to reduce the poten- tial for personal injury or shock - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 7
from your body before you touch any of your computer's electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer's I/O panel. As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 8
x - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 9
for anyone who uses the Dell Inspiron 7000 portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 10
Reference and Troubleshooting Guide, the following online documentation is included with your computer: The Windows-based System User's Guide contains essential information you need to use your portable computer. Look for the Online Guide icon on the desktop. The Dell Service and Support Policies - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 11
your computer. The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific New font are intended to be typed as part of an instruction. Example: "Type format to format the diskette in drive A." Filenames and directory names are presented - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 12
brackets indicate items that are optional. Example: del [drive:] [[path]filename] [/p] Command lines consist of a instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New font. Example: The following message appears on your screen: No boot - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 13
Setup Program 2-3 Main Menu Options 2-3 System Time 2-4 System Date 2-4 Floppy Drive 2-4 Hard Disk 2-4 Quiet Boot 2-4 Video Display Device 2-4 Television Type 2-4 System Memory 2-4 Extended Memory 2-5 System Devices Menu Options 2-5 IDE Controller 2-5 FDD Controller 2-6 Internal MPEG - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 14
Time 2-11 Boot Menu Options 2-11 Exit Menu Options 2-12 Save Changes and Exit 2-13 Discard Changes and Exit 2-13 Get Default Values 2-13 Load Previous Values 2-13 Save Changes 2-14 Reinstalling Utilities and Drivers 2-14 Reinstalling Video Drivers 2-14 Reinstalling Touch Pad Drivers 2-15 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 15
3-13 Troubleshooting a Wet Computer 3-13 Troubleshooting a Damaged Computer 3-15 Troubleshooting a Power Failure 3-16 Total Power Failure When Using the AC Adapter 3-17 Total Power Failure When Using a Battery 3-18 No Power to a Part of the Computer 3-19 Troubleshooting the Diskette Drive - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 16
11 Key-Help 4-12 Quit 4-12 Tests in the Dell Diagnostics 4-12 Error Messages 4-14 RAM Test Group 4-14 Why Run a RAM Test 4-14 Subtests 4-15 System Set Test Group 4-15 Why Run a System Set Test 4-15 Subtests 4-16 Video Test Group 4-17 Why Run a Video Test 4-18 Subtests 4-18 Keyboard Test - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 17
TechConnect BBS 5-4 Automated Order-Status System 5-4 Technical Support Service 5-4 Problems With Your Order 5-4 Product Information 5-4 Returning Items for Warranty Repair or Credit 5-5 Before You Call 5-5 Dell Contact Numbers 5-7 Video Memory Test B-2 Video Hardware Test B-2 Text Mode - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 18
200 256-Color Graphics Mode Screen B-7 640 x 480 256-Color Graphics Mode Screen B-7 800 x 600 16-Color Graphics Mode Screen B-7 800 x 600 256-Color Graphics Mode Screen B-7 1024 x 768 16-Color Graphics Mode Screen B-7 1024 x 768 256-Color Graphics Mode Screen B-7 Color Palettes Test B-7 Solid - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 19
Setup Program 2-8 Boot Menu of Setup Program 2-12 Exit Menu of Setup Program 2-13 AC Adapter and Power Cable 3-3 Checking the Battery 3-3 Checking an Optional Device 3-4 I/O Panel Connectors for External Devices 3-4 Removing the Memory Module Cover 3-14 Removing the Memory Module Cover 3-16 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 20
5-2. Table A-1. Table B-1. Boot Routine Indications 3-5 System Error Messages 3-6 Beep Codes 3-9 IRQ Line Assignments 3-12 Option Parameters 4-9 Dell Diagnostics Tests 4-13 International Dialing Codes 5-8 Dell Contact Numbers 5-9 Technical Specifications A-1 Color Attributes B-4 xxii - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 21
The Dell® Inspiron™ 7000 is an expandable, multimedia portable computer designed around the Intel® Pentium® microprocessor with MMX™ technology and Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer, provides - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 22
indicator lights power button keyboard touch pad touch pad buttons (2) options bay display release main battery display latch (2) display display close/ suspend button microphone key lock air intake optional modem jack speaker 1-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 23
fan parallel connector serial connector monitor connector docking connector USB connector PS/2 connector TV-out S-video connector infrared port PC Card slots volume control audio jacks (3) AC adapter connector Your Dell computer has the following features: An Intel Pentium microprocessor with MMX - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 24
flash memory and can be upgraded by diskette. A BIOS upgrade, if required, can be obtained on diskette from Dell or can be downloaded from Dell's TechConnect BBS. See Chapter 5, "Getting Help," for more information on Dell's online services. 1-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 25
® Windows® 98 operating system on your hard-disk drive. The following software is also included with your Dell computer: A Setup program and system utilities that let you customize the operation of your computer. Also included are drivers that tell your computer how to communicate with various types - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 26
ion battery pack Hard-disk drives Network PC Cards Dell Inspiron 7000 Port Replicator Memory modules (32- and 64-MB capacities, 128-MB when available) Leather and nylon carrying cases Auto adapter Microphone External speakers Headphones 1-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 27
Instructions for connecting or installing these options are contained in the System User's Guide or are included in the upgrade kit you received from Dell. If at any time you don't understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 28
1-8 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 29
power consumption when your computer is running on battery power. This chapter explains how to access and use the system utilities and the Setup program. If Dell installed your operating system, the system utilities are on the hard-disk drive that came with the computer User's Guide. Change video - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 30
To verify information about your computer's current configuration, such as the amount of system memory To change your system configuration information after you add, change, or remove hardware connected to or installed inside your computer 2-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 31
System Devices Security Power Boot Exit System Time: System Date: Floppy Drive: Hard Disk: Quiet Boot: Video Display Device: Television Type: System Memory: Extended Memory: [03:06:18] [08/15/1998] 1.44 MB, 3 1/2" 4100 MB [Enabled] [Simul Mode] [Disabled] 640 KB 32 MB Item Specific Help Visit - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 32
Disabled (the default), NTSC, and PAL. System Memory displays the base amount of dynamic random-access memory (DRAM) installed in the computer. Each computer has 640 kilobytes (KB) of base memory. This option has no user-selectable settings. 2-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 33
Menu" in the System User's Guide. PhoenixBIOS Setup Utility Main System Devices Security Power Boot Exit IDE Controller FDD Controller Internal MPEG II Serial Port Infrared Port Parallel Port: Mode [Both] [Enabled] [Enabled] [Auto] [Disabled] [Auto] [ECP] Item Specific Help F1 Help ↑↓ Select - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 34
option is set to Disabled, the diskette drive is unavailable. This option appears if your computer has a digital versatile disc (DVD)-ROM drive. This option allows you to select a device need to change the parallel port address and/or direct 2-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 35
Guide. PhoenixBIOS Setup Utility Main System Devices Security Power Boot Exit System Password is Set System Password Password On Boot Clear [Enter] [Disabled] Item Specific , and then follow the instructions on your screen. This password restricts access to the Setup program settings - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 36
98 to Conserve Battery Power," in the System Users Guide. Customized (the default) allows you to control each power management setting. Select Disabled if you want to disable all power savings, regardless of how the timeout options are set. 2-8 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 37
to Conserve Battery Power," in the System Users Guide. Smart CPU Mode allows the computer to slow down computer slows the microprocessor to save power. NOTES: Some communications software may not work properly when Smart CPU Mode is enabled. Dell or during an extensive screen redraw in a graphical - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 38
of Windows 98 take precedence over the settings described here. For more information see "Using Windows 98 to Conserve Battery Power," in the System Users Guide. The Suspend Mode category has two options-Save to RAM and Save to Disk. 2-10 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 39
this mode. Use Save-to-disk suspend mode to conserve battery power or to preserve system data by quickly saving it to the harddisk drive if you are about to run out of battery power. Setting this option to Enabled (the default) tells the computer to resume normal operation when an incoming call is - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 40
The selections you make in this menu determine which disk device the computer uses to find the software needed to start the operating system. The same information is also available in the topic titled "Exit Menu" in the System User's Guide. 2-12 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 41
PhoenixBIOS Setup Utility Main System Devices Security Power Boot Exit Save Changes and Exit Discard Changes and Exit Get Default Values Load Previous Values Save Changes Item Specific Help F1 Help ↑↓ Select Item ESC saved. Press when prompted to continue. Customizing System Features 2-13 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 42
you will need to restart your computer at the end of this procedure to complete the installation. 2. Insert the Dell Inspiron 7000 System Software CD into the CD-ROM or DVD-ROM drive. 3. On the desktop, double-click the My Computer icon. 2-14 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 43
the touch pad drivers, follow these steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation. 2. Insert the Dell Inspiron 7000 System Software CD into the CD-ROM or DVD-ROM drive. 3. On the - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 44
. 3. When the Microsoft Windows 98 Startup Menu appears, select Start com- puter with CD-ROM Support and press . 4. When the MS-DOS prompt appears, insert the Dell Inspiron 7000 System Soft- ware CD into the CD-ROM or DVD-ROM drive. 2-16 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 45
Support icon. The Dell Support main menu appears. 2. Click Troubleshoot Your Dell System, and then locate the link to the Inspiron page. 3. Select 7000. 4. Click Technical Information, and then click Documentation. 5. Click System User's Guide. 6. When prompted, save the file to your hard-disk drive - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 46
2-18 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 47
If your Dell Inspiron 7000 is not working as expected, this chapter provides initial checks for solving basic computer problems as well as detailed troubleshooting procedures. It lists system messages and beep codes, their possible causes, and actions you can take to resolve any problems indicated - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 48
2, "Customizing System Features." Is the problem resolved? Yes. The system configuration information was incorrect. The problem is resolved. No. Go to step 6. 6. Run the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") 3-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 49
connected or installed, as shown in Figures 3-1 through 3-4: The AC adapter and the AC power cable AC adapter connector AC power cable The main battery battery latch bottom of computer AC adapter AC adapter cable latch lock (unlocked position) battery Troubleshooting Your Computer 3-3 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 50
Cables that connect external devices through the input/output (I/O) panel on the back of the computer. serial port monitor connector USB connector infrared port parallel port TV connector docking connector keyboard/mouse connector 3-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 51
you turn on the computer, you can hear the hard-disk drive spin up, and the computer tries to access the boot files from the hard-disk drive or the diskette drive. If your computer does not boot, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) Otherwise, see - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 52
at the memory address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. 3-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 53
CMOS battery that supports data stored in NVRAM may be dead. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. Troubleshooting Your Computer - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 54
the Dell Diagnostics to identify a more serious cause. (See Chapter 4, "Running the Dell Diagnostics.") If you are still unable to resolve the problem, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-8 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 55
module not being prop- See "Troubleshooting Memory" found later in this erly identified or used chapter. 1-2-2-3 ROM BIOS checksum failure Run the System Set test group in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics," for instructions.) If the program does not load - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 56
instructions. When you run the installation routine, be prepared to respond to prompts for information about how the computer's operating system is configured, what type of computer you have, and what peripherals are connected to the computer. 3-10 Dell Inspiron 7000 Reference and Troubleshooting - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 57
's start-up files contain commands to start TSR programs when you boot the computer. If you suspect that one of these TSR programs is causing a memory conflict, remove the commands that start them from the start-up file. If the problem you were experiencing does not recur, one of the TSR programs - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 58
IRQ8 Generated by the system RTC IRQ9 Free IRQ10 Generated by the USB IRQ11 Generated by the cardbus controller NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. 3-12 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 59
the AC adapter. Then disconnect the AC adapter from AC power. Turn off any attached peripherals and disconnect them from their power sources and then from the computer. 2. Remove any installed batteries. Wipe off each battery and store it in a safe place to dry. Troubleshooting Your Computer 3-13 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 60
process. 9. Ground yourself by touching one of the unpainted metal connectors on the I/O panel. 10. Replace the memory module cover. 11. Reinstall the hard-disk drive, align the screw holes, and replace the two screws you removed in step 5. 3-14 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 61
in step 3. 13. Replace any batteries that you removed in step 2. 14. Reconnect the computer and peripherals to AC power and turn them on. 15. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 62
found in Chapter 5 and fill it out as you complete the following procedure: 1. Remove all peripherals, including internal devices such as the combination mod- ule, hard-disk drive, and battery. 2. Try turning on the computer. 3-16 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 63
? Yes. Your computer is receiving power. Go to step 7. No. Your computer is not receiving power. Go to step 8. 7. Does the computer boot successfully? Yes. The problem is resolved. No. Go to step 8. 8. Reseat (remove and reinstall) any installed batteries, and check the AC adapter connection. Do the - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 64
status indicator remain steady, and does the AC power indicator appear in the status display panel? Yes. Go to step 6. No. The battery is defective. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-18 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 65
5, "Getting Help," for instructions.) 7. Use the AC adapter to fully charge the battery. For instructions, see the topic titled "Charging the Battery" in the System User's Guide. The battery charges in approximately 2.5 hours, using an AC power source, if the computer is off; the battery charges in - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 66
9. 6. Does the computer display a drive error message? Yes. See Table 3-2 for an explanation of the message, and then go to step 7. No. Go to step 9. 7. Insert a bootable 1.44 megabyte (MB) diskette into the drive and reboot the computer. 3-20 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 67
access indicator light blink during the boot routine, and does the drive boot the operating system? Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Go to step - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 68
display, see Table 3-2 for an explanation of the message and possible corrective actions. Then go to step 7. No. Go to step 3. 3. Insert a bootable diskette into drive A and reboot the computer. 3-22 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 69
. The hard-disk drive may contain a corrupted operating system or it may have bad sectors. Reinstall the operating system as described in the documentation that came with it. If reinstalling the operating system does not correct the problem, go to step 9. No. Go to step 9. 9. Call Dell for technical - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 70
group in the Dell Diagnostics. If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. No. Go to step 9. 9. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. 3-24 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 71
needed to update the memory; the memory check phase is OK now. No. Go to step 2. 2. Save all your work, exit any open application programs, and remove any installed batteries. 3. Turn off the computer and disconnect it from the AC adapter. Then disconnect the AC adapter from AC power. Turn off any - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 72
3-9. Align the notch in the edge connector with the slot in the center of the memory module socket. Press the memory module's edge connector firmly into the socket. Pivot the module down until it clicks. bottom of computer memory module 3-26 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 73
off the computer and any attached peripherals. Disconnect all peripherals from the computer. 5. Make sure the AC adapter is firmly connected to the computer and to an AC power source, or verify that a fully charged battery is properly seated in its compartment. Troubleshooting Your Computer 3-27 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 74
. Go to step 2. 2. Press the key combination on the integrated keyboard several times. Does an image appear on the external monitor? Yes. The problem is resolved. No. Go to step 3. 3-28 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 75
. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) This section provides a procedure for troubleshooting the computer's serial and parallel ports (shown in Figure 3-4) and any attached peripheral devices. If a system error message indicates a port problem or if - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 76
drivers the computer? problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements. Is the problem resolved? Yes. The problem is resolved. No. Go to step 5. 3-30 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 77
is probably defective. If you bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer's authorized service centers for repair. Troubleshooting Your Computer 3-31 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 78
Is the problem resolved? Yes. You probably need a new device. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-32 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 79
came with the application program and with the external device. No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) This section provides a procedure for troubleshooting the computer's touch pad. Make a copy of the Diagnostics Checklist found in Chapter 5 and - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 80
controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-34 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 81
you with important information you will need when talking to Dell's service and support personnel. NOTE: If the computer does not boot, call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. To troubleshoot components or devices, run the appropriate test (test group or - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 82
the Setup program. 7. Attach an AC adapter to the computer. Although it is possible to run the Dell Diagnostics on a computer using battery power, connecting the computer to AC power helps ensure that power will not be lost during the tests. 4-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 83
memory address and see Chapter 5, "Getting Help," for instructions on obtaining technical assistance. If no errors are found in RAM, the diagnostics loads and the Diagnostics Menu appears (see Figure 4-1). The menu allows you to exit to the MS-DOS prompt. Dell Computer Corporation Dell Inspiron 7000 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 84
settings. At the bottom of the screen is the menu area. The first line lists the options you can select; press the left- or right-arrow key to highlight a menu option. The second line gives information about the option currently highlighted. 4-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 85
Dell Computer Corporation Dell System Diagnostics Available Test Groups RAM System Set Video Keyboard Mouse Diskette Drives IDE (ATA/ATAPI) Devices Serial/Infrared Ports Parallel Ports Audio System Configuration Memory 32 MB Secondary Cache 512 KB Processor(s) 1-Pentium(R)II USB (0) Intel - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 86
part of the computer. For example, you may not see a printer listed, although you know one is attached to the computer. Instead, the printer is listed as a parallel port. The computer at the bottom of the screen. You can move the highlighting Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 87
, select Clear All. The Key-Help option displays a list of available key controls. The Quit Menu option returns you to the previous menu. Running the Dell Diagnostics 4-7 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 88
numeric, you can type in the number. (If you make a mistake, type in zeros until the field is filled with zeros and then start again.) 4-8 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 89
Printer, File If you have a printer attached to the computer, you can use it to print the status messages, Printer, File If you have a printer attached to the computer, you can use it to print the error messages, needed to verify the Video test group screens, the Keyboard test group key functions, - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 90
Dell Diagnostics Diskette from the diskette drive. 3. Use the key combination to reboot the computer. 4. If necessary, start the operating system. 5. Insert the Dell Diagnostics Diskette into the diskette drive in the file. 4-10 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 91
review RAM test group, the Video test group, the Serial/Infrared Ports test group, the Diskette Drives test group, the Parallel Ports test group, and the Hard-Disk Drives screen appears and the Key-Help area lists keys to use with the new screen memory address limits specified for the RAM screen reset - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 92
DOS prompt. Remove your diagnostics diskette from drive A and reboot the computer by pressing . The diagnostics may interfere with the normal operation of a specific device of the computer. NOTE: Any subtest requiring hardware not Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 93
Test Write Test Tests a drive that uses removable diskettes. Also tests the associated controlling devices and important parts of the cabling. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. Running the Dell Diagnostics 4-13 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 94
the subtests in the RAM test group to verify that the memory is not at fault: A program is not running as usual, or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault. (You can confirm 4-14 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 95
Test, the Comprehensive Test and the Cache RAM Test. The Quick Test performs an address check to determine whether the computer is properly setting and clearing individual bits in RAM, and whether the RAM read and write operations are affecting more than one memory address location at one time. This - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 96
and accuracy of the computer's real-time clock (RTC). Timers Test Checks the timers used by the microprocessor for event counting, frequency generation, and other functions. Only the functions that can be activated by software are tested. 4-16 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 97
USB data in system memory. Temperature Range Test Verifies that the temperature sensor is within the minimum/maximum range and that the sensor can detect change. Fan On/Off Test Verifies the fan's cooling ability, and that it can be turned off and on. Battery Charger Test Verifies that the battery - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 98
of your computer's display may support video resolutions that are not supported on an external monitor. When the video subtests are run on an external monitor, some of the test screens may subsystem's ability to present color in text modes. 4-18 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 99
can change a key's function. Because these programs are memory resident, be sure to clear them out of the computer's memory before running a subtest in the Keyboard test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette.) When these possibilities have been - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 100
contact may be damaged. A touch pad or mouse button does not work at all. The cursor does not respond on the screen in accordance with the movements you make with the touch pad or external mouse. There are no subtests for the Mouse test. 4-20 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 101
the following symptoms usually suggest a drive problem and warrant running a subtest in the Diskette Drives test group: An error message appears on the screen stating that the computer cannot read from or write to tracks on the diskette can be written to correctly. Running the Dell Diagnostics 4-21 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 102
group confirm the following drive functions: Display Information Test displays information about the drives connected to your system. Self Diagnostics Test Uses the drive's internal test facility to determine that is functioning correctly. 4-22 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 103
passed, listen to the audio output of the drive.) NOTE: The Audio Test does not run automatically as part of the IDE (ATA/ATAPI) Devices test group problems, before you run the subtests in the Serial/Infrared Port test group to check your hardware. If the diagnostics do not recognize the computer - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 104
symptoms might also suggest a port problem: If a peripheral works intermittently, or produces intermittent errors, the port may be faulty. If the computer displays an error message that is group cannot test a port unless it is enabled. 4-24 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 105
problem. Another possible cause for errors is a problem with the external device itself. Use the documentation that came with the peripheral to troubleshoot problem: If a peripheral works intermittently, or produces intermittent errors, the port may be faulty. If the computer Dell Diagnostics 4-25 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 106
the computer. RAM Test Tests the data transfer between the wave processor and the system chip set. M2 Control RAM Test Tests individual audio channels. M2 WaveCache Test Tests the data transfer between the audio controller and cache memory. 4-26 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 107
installation and troubleshooting procedures. For more information, refer to "World Wide Web on the Internet" found later in this chapter. 5. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, you can call Dell's technical support service. When prompted - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 108
specifications. Self-diagnostic tools - A system-specific troubleshooting application for resolving many computer-related issues by following interactive flowcharts. Drivers, files, and utilities - The latest drivers and BIOS updates to keep your system functioning at its best. Component support - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 109
. Electronic Support Service [email protected] [email protected] (for Asian/Pacific countries only) Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) Electronic Information Service [email protected] Dell's automated technical support service-AutoTech - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 110
Computer Corporation, or if you would like to place an order, visit Dell's World Wide Web site at www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to "Dell Contact Numbers" found later in this chapter. 5-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 111
Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 112
the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code Description of problem and troubleshooting procedures you performed 5-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 113
contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make longdistance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 114
(Warsaw) 011 48 Singapore (Singapore) 005 65 South Africa (Johannesburg) 09/091 27 Spain (Madrid) 07 34 5-8 Dell Inspiron 7000 Reference and Troubleshooting Guide 2 1 2 - Not required 2 592 2 Not required 9 (1) (4) 6103 Not required 1 2 44 2 - Not required 4 5 20 - Not required 22 Not - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 115
02 4819299 Brunei NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance. Customer Technical Support (Penang, Malaysia 810 4966 Customer Service (Penang, Malaysia 810 4949 Transaction Sales (Penang, Malaysia 810 4955 * For technical assistance in this country - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 116
Sales, Customer Support, and Technical Support toll free: 1230-020-4823 NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance. China (Xiamen) Customer Service toll free: 800 858 2437 Sales the U.S.A.). 5-10 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 117
Malaysia for customer assistance. Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia 810 4949 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 Ireland* (Bray) Customer Technical Support 1-850-543-543 Sales 1-850-235-235 SalesFax 01 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 118
customer assistance. Technical Support toll free: 080-200-3800 Transaction Sales toll free: 080-200-3600 Corporate Sales toll free: 080-200-3900 Customer Service (Penang, Malaysia 810 (English only-the call is rerouted to the U.S.A.). 5-12 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 119
SalesFax 020 686 8003 TechConnect BBS 020 686 6504 New Zealand Technical Support (Dell Dimension systems only) ($2.50 + GST per call 0900 51010 Technical Support (Other systems 0800 446 255 Customer Service 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 * For technical assistance in - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 120
BBS 08 590 05 591 Sales 08 590 05 185 * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only-the call is rerouted to the U.S.A.). 5-14 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 121
call Malaysia for customer assistance. Technical Support toll free: 0880 060 07 Customer Service (Penang, Malaysia 810 4949 Sales toll free: 0880 060 06 U.K.* (Bracknell) Customer Technical Support (OptiPlex® systems and portable computers 01344 723723 Customer Care 01344 720110 TechFax - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 122
Service 512 728-1681 Fee-Based Technical Support toll free: 1-800-433-9005 Sales (Catalogs toll free: 1-800-426-5150 Fax toll free: 1-800-727-8320 TechFax toll free: 1-800-950-1329 TechConnect BBS 512 728-8528 Switchboard 512 338-4400 5-16 Dell Inspiron 7000 Reference and Troubleshooting - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 123
(supports two type I or type II cards or one type III card) Cards supported 3.3 V and 5 V PC Card connector size 68 pins Data width (maximum 32 bits NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. Technical Specifications A-1 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 124
(minijack); headphone; line-in NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. A-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 125
Video memory 2 MB, 100 MHz Type TFT XGA Dimensions: Height 228 mm (8.9 inches) Width 299.5 mm (11.8 inches) Diagonal 358.1 mm (14.1 inches 13.3 inches) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. Technical Specifications - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 126
15 g (0.52 ounce) ± 0.5 g (0.001 ounce) Power: Supply voltage 5 V ± 10% Supply current 4 mA (maximum operating current) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. A-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 127
) Output power 70 W Rated output voltage 20 VDC Height 29.6 mm (1.17 inches) Width 60.0 mm (2.36 inches) Depth 105 mm (4.13 inches) 1 Battery performance features such as charge time, operating time, and life span can vary according to the conditions under which the computer and battery are - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 128
ft to 10,000 ft) Storage 0 m to 12,192 m (0 ft to 40,000 ft) 2 Measured with the hard-disk drive in head-parked position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. A-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 129
Group of the Dell Diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions on your display or on an external monitor: Video Memory Test - Checks the integrity of characters generated from data in the video memory Video Hardware Test - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 130
displays all 256 characters in the American Standard Code for Information Interchange (ASCII) character set in 80-column by 25-line text mode. Figure B-1 shows part of the 80-column x 25-line character set subtest screen. B-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 131
-line character set subtest displays all 256 characters in the ASCII character set in 40-column by 25-line (double-wide) text mode. Figure B-2 shows part of the 40-column x 25-line character set subtest screen. . Diagnostic Video Tests B-3 - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 132
blue* A light green* B light cyan* C light red* D light magenta* E yellow* F intense white* * These colors blink during the test. black blue green cyan red magenta brown white black blue green cyan red magenta brown white B-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 133
mode data and colors. This test displays a number of different screens, each of which allows you to check some aspect of graphics correct colors; otherwise, type n. The 320- x 200-pixel 16-color graphics mode screen displays a series of Xs in 16 different colors with the name of the color beneath - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 134
shows part of this screen. The 640- x 480-pixel 16-color graphics mode screen displays a series of stars in 16 different colors with the name of the color beneath each star. Type y if all the stars are the correct colors; otherwise, type n. B-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 135
be correct; otherwise, type n. The 800- x 600-pixel 16-color graphics mode screen displays a series of pyramids in 16 different colors with the name of the color the display or monitor to vary the intensity of these colors. The first screen contains four sets of 64 squares, one for gray and one for - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 136
. When this test is running, four screens appear sequentially-a red screen, a green screen, a blue screen, and a white screen. Check each screen for missing pixels, and verify that the the correct colors were displayed; otherwise, type n. B-8 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 137
power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services /WWW/ tvibook.html. Dell computer systems are designed, tested - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 138
Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. C-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 139
on the device or devices covered in this document in compliance with FCC regulations: Product name: Inspiron 7000 Model number: PPI Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 This equipment complies with Part 68 of the FCC - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 140
service provided by the telephone company. Connection to party line service is subject to state tariffs. There are no user serviceable parts on the modem contained in your computer. charges exceed local or long-distance transmission charges. C-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 141
changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate conditions may not prevent degradation of service in some situations. Repairs to that the electrical ground connections of the power utility, telephone lines, and internal metallic - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 142
Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. C-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 143
A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices. - Most Dell computer systems are - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 144
equipment according to the instruction manual. To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the for business purposes. Class B devices are for nonbusiness purposes. C-8 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 145
from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room's electrical installation should have a reserve short-circuit protection - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 146
-- -- - C-10 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 147
with the requirements of the official Mexican standards (NOM) Exporter: Importer: Ship to: Supply voltage: Frequency: Current consumption: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 148
Cuauhtemoc 16500 México, D.F. Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. 115/230 VAC 60/50 Hz 6.0/3.0 A BCIQ Notice (Taiwan Only) C-12 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 149
abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This warranty does not cover any items that - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 150
FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU. D-2 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 151
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to the chapter titled "Getting Help" in your Reference and Troubleshooting Guide or the section titled "Contacting Dell" in your System User's Guide to find the appropriate telephone number - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 152
. For Dell-branded hardware products that do not have an upgradable BIOS, Dell has made available, as a convenience to customers, the Dell Program Patch, a software utility designed to assist customers in managing the year 2000 rollover. D-4 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 153
to be year 2000-compliant. For additional information on year 2000 compliance of Dell-branded hardware products, refer to Dell's Year 2000 Web site at www.dell.com/year2000 or contact a Dell customer service representative in your area. Warranty, Return Policy, and Year 2000 Statement of Compliance - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 154
D-6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 155
4-11 AC adapter connector, 1-3 alternating current. See AC assistance technical, 5-1 telephone numbers, 5-7 warranty repair or credit, 5-5 audio functions troubleshooting, 3-34 audio jacks, 1-3 Audio test group Dell Diagnostics, 4-26 AutoTech service, 5-3 basic input/output system. See BIOS battery - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 156
, 4-15 tests, 4-12 using, 4-4 Video test group, 4-17 video tests, B-1 when to use, 4-2 Dell Inspiron 7000 Port Replicator, 1-6 device drivers. See drivers diagnosing problems, 5-1 diagnostic video tests, B-1 Diagnostics Checklist, 5-6 diagnostics. See Dell Diagnostics disk. See diskette drive, hard - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 157
request. See IRQ IRQ line assignment, 3-12 hard drive. See hard-disk drives hard-disk drives about, 1-5 ATA, 1-5 capacity, 2-4 power management, 2-10 testing, 4-22 troubleshooting, 3-22 Ultra DMA/33, 1-5 help tools AutoTech service, 5-3 Dell Diagnostics program, 4-1 Internet, 5-2 TechConnect BBS - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 158
monitor check, 3-28 hard-disk drive check, 3-22 memory check, 3-25 power button, 1-2, 1-5 power failure AC power, 3-17 battery power, 3-18 cable connections, 3-3 partial, 3-19 troubleshooting, 3-16 power management modes, 1-4 save-to-disk suspend mode, 1-4 standby mode, 1-4 problems help tools - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 159
included with computer, 1-5 installing and configuring, 3-10 memory-resident programs, 3-11 problems, 3-10 program conflicts, 3-12 reinstalling, 2-14 start-up files, 3-11 system utilities, 2-1 troubleshooting errors, 3-10 using, 3-11 virus scans, 3-10 speakers location, 1-2 specifications technical - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 160
about, 3-10 problems with, 3-11 turning off the computer, 1-5 turning on the computer, 1-5 typographical conventions, xiii Universal Serial Bus. See USB upgrade options, 1-6 USB, 1-5 user's documentation, xii, 5-2 utilities reinstalling, 2-14 6 Dell Inspiron 7000 Reference and Troubleshooting Guide - Dell Inspiron 7000 | Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 161
17 video controller, 4-17 video display, 1-3 video functions about, B-1 testing, 4-17 video memory, A-3 video subsystem. See Video test group Video test group Dell Diagnostics, 4-17 Memory Test, B-2 warnings, xiii warranty information, xii, D-1 warranty repair or credit, 5-5 water damage, 3-13
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