Dell Inspiron 7000 Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 109

Electronic Information Service - sale

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Dell can be accessed electronically using the following addresses: World Wide Web www.dell.com/ www.dell.com/intl/apcc/ (for Asian/Pacific countries only) www.dell.com/euro/ (for Europe only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service [email protected] [email protected] (for Asian/Pacific countries only) Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) Electronic Information Service [email protected] Dell's automated technical support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it. The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, refer to "Dell Contact Numbers" found later in this chapter. Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. For the TechFax telephone number to call, refer to "Dell Contact Numbers" found later in this chapter. Getting Help 5-3

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Getting Help
5-3
Dell can be accessed electronically using the following addresses:
²
World Wide Web
www.dell.com/
www.dell.com/intl/apcc/
(for Asian/Pacific countries only)
www.dell.com/euro/
(for Europe only)
²
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as
user: anonymous
, and use your e-mail address as your password.
²
Electronic Support Service
(for Asian/Pacific countries only)
²
Electronic Quote Service
(for Asian/Pacific countries only)
²
Electronic Information Service
$XWR7HFK±6HUYLFH
Dell’s automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions. You can even interrupt an AutoTech session and
continue the session later. The code number that the AutoTech service gives you
allows you to continue your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, refer to “Dell Contact Numbers” found later in this chapter.
7HFK)D[±6HUYLFH
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech-
nical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For
the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.