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HP Color LaserJet 4730 HP LaserJet MFP - Analog Fax Accessory Guide - Page 108

Fax feature is not operating

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Fax feature is not operating Use the table in this section to identify and solve fax malfunctions. The fax accessory is installed but the icon does not appear on the MFP main screen. Cause Solution HP MFP Digital Sending Software Configuration utility has disabled the analog-fax feature. The accessory is not operating correctly. Use the HP MFP Digital Sending Software Configuration utility to enable the analog-fax feature. Check the fax accessory status, see Checking fax accessory status on page 99. If the status is NON-OPERATIONAL, new firmware might need to be installed. If the status is DAMAGED and you just installed the card, try reseating the card and check for bent pins. Faulty formatter board. If the status is DAMAGED and the card is installed correctly, the card might need to be replaced. Contact your HP service representative for service, see HP Customer Care on page 121. The MFP is not displaying the fax menus. Cause LAN fax is enabled. Solution This is normal operation. When the HP Digital Sending Software enables LAN fax, the analog fax is disabled and the fax menu, which is used for the analog fax only, does not open. 100 Chapter 4 Solve fax problems ENWW

Section	Page
Setup	9
Parts included with the fax accessory	10
Installing the fax accessory	11
Installing/replacing the fax accessory in the HP LaserJet 9040/9050mfp	11
Installing/replacing the fax accessory in the HP LaserJet 4345mfp	14
Installing/replacing the fax accessory in the HP LaserJet M4345 MFP	18
Installing/replacing the fax accessory in the HP Color LaserJet 4730mfp and HP Color LaserJet CM4730 ...	20
Installing/replacing the fax accessory in the HP LaserJet M5025 MFP and M5035 MFP	28
Installing/replacing the fax accessory in the HP Color LaserJet CM6040 MFP Series	31
Installing/replacing the fax accessory in the HP LaserJet M9040 MFP / M9050 MFP	39
Verifying fax operation	43
Required fax settings	44
Fax Configuration Wizard	44
Accessing fax settings menu	44
Set or verify the date and time for the HP LaserJet 4345mfp and 9040/9050mfp, and the HP Color Laser ...	44
Set or verify the date and time on the HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 ...	45
Set, verify, or change the MFP/fax accessory country/region	45
Set the fax header	46
Set fax settings	49
Remote fax configuration	50
Web browser	50
HP Web Jetadmin	50
HP MFP Digital Sending Software Configuration Utility	51
Send fax settings	52
Set the dial tone detection	52
Set the overlay header (outgoing faxes)	52
Set the dialing mode	53
Set a dialing prefix	53
Set the redial rules	54
Set redial-on-busy	54
Set redial-on-no-answer	55
Set redial interval	56
Set the outgoing fax resolution	56
Set billing codes	57
Set the JBIG compression mode	58
Change the sharpness setting	59
Change the background setting	59
Change the light/dark setting	60
Activate Fax Number Confirmation	60
Activate Fax Number Speed Dial Matching	61
Receive fax settings	62
Set rings-to-answer	62
Stamp received faxes (incoming faxes)	62
Set fit-to-page	63
Set the paper tray	63
Set the destination bin	64
Blocking incoming faxes	65
Create a blocked-fax list	65
Remove numbers from the blocked-fax list	65
Clear all numbers from the blocked-fax list	66
Initiate polling receive	67
Changing notification settings	67
Set the error correction mode	69
Set the modem volume	70
Set the ringer volume	71
Use Fax	73
Fax feature screen	74
HP LaserJet 4345mfp and 9040/9050mfp, and HP Color LaserJet 4730mfp and 9500mfp fax feature screen	74
HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and HP Color ...	75
Status message bar	77
Send a fax	78
Send a fax - enter number(s) manually	78
Send a fax using speed dial	81
Sending a fax using one touch speed dial	82
Search a speed-dial list by name	83
Sending a fax using phone book numbers	84
DSS fax phone book search	86
Canceling a fax	88
Cancel the current fax transmission	88
Cancel all pending faxes	88
Receiving faxes	90
Creating and deleting speed dial lists	91
Create a speed dial list	91
Delete a speed dial list	91
Delete a single number from the speed dial list	92
Add a number to an existing speed dial list	93
Assigning speed dial lists to one-touch keys	94
Assign a speed dial to a one-touch key for the HP LaserJet 4345mfp and 9040/9050mfp, and the HP Colo ...	94
Clear or reassign speed dial lists to one-touch keys for the HP LaserJet 4345mfp and 9040/9050mfp, a ...	94
Voice Calls and Retries	95
Fax Call Report	95
Fax Activity Log	95
T.30 Report	95
Secure settings	96
Change your PIN	96
Set fax forwarding	98
Scheduling fax printing (memory lock)	99
Fax-printing behavior	99
Enable or disable the schedule for printing of faxes	100
Create a fax printing schedule	101
Using Fax over VoIP networks	103
Solve fax problems	105
Is your fax set up correctly?	106
What type of phone line are you using?	106
Are you using a surge-protection device?	106
Are you using a phone company voice-messaging service or an answering machine?	106
Checking fax accessory status	107
Fax feature is not operating	108
General fax problems	109
Receiving fax problems	110
Sending fax problems	112
Error codes	113
Fax error messages	114
Send-fax messages	115
Receive-fax messages	116
Fax logs and reports	117
Printing the fax call report (include thumbnail)	117
To schedule fax call report printing	118
Printing the fax activity log	119
Printing the billing code report	120
Clearing the fax activity log and billing code report	120
Printing the blocked fax list report	121
Printing the speed dial list report	121
Service settings	123
Firmware upgrades	125
Service and support	127
Hewlett-Packard limited warranty statement	128
HP Customer Care	129
World Wide Web	129
E-mail	129
Phone	129
Specifications	131
Fax accessory product specifications	132
Replacement parts and accessories	133
Regulatory Information	135
Environmental Product Stewardship Program	136
Declaration of conformity	137
US Federal Communications Commission	138
FCC Part 15 Compliance Statement	138
FCC Part 68 Telecom	138
Telephone Consumer Protection Act (US)	139
Canadian Department of Communications	140
Canadian Limitations Notice	140
Other regulatory information	141
Regulatory information for EU countries/regions	141
New Zealand Telecom Warning Notice	141
South African Notice	142
TAIWAN BSMI Class A Warning	142