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HP Color LaserJet 4730 HP LaserJet MFP - Analog Fax Accessory Guide - Page 109

General fax problems

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General fax problems Use the table in this section to solve fax problems. Problem Cause Solution Fax failed to send. JBIG is enabled and receiving fax does Set JBIG off. not have JBIG capability. An "Out of Memory" status message appears on the status message bar. The MFP storage disk is full. Delete some files from the disk, see the MFP user guide for information about managing the disk. Print quality of a photo is poor or prints Wrong Page Content mode setting. as a gray box. Try setting the Page Content mode to Graphics or Text and Graphics, see Send a fax - enter number(s) manually on page 70, or refer to Page Content mode in the MFP user guide. Pressed the Cancel button on the MFP keyboard to cancel a fax transmission and the fax was still sent. The Cancel button only is functional on some mfps (9040, 9050, 4345, 4730, 9500) if the fax job screen is being displayed. Also, there can be a delay of up to 30 seconds before the cancellation takes place. On newer MFPs (M5035, M3025 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and HP CM4730 MFP and CM6040 MFP Series) cancellation takes place after making a selection in the cancellation menu (displayed after pressing red Stop button) and acknowledging with OK. Cancel faxes using the fax menu, see Canceling a fax on page 80. No Phone Book button appears. The Phone Book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the phone book feature. Not able to locate the Fax settings in HP Web Jetadmin. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. For more information, see HP Web Jetadmin on page 42. The header is being appended to the top The fax will append the overlay header to This is normal operation. of the page when I have overlay enabled. the top of a page when overlay is set, when the fax has been forwarded. Have a mix of names and numbers in the recipients box. This is normal for both names and numbers to appear, depending on where they are from, the phone book lists names, and all other databases list numbers. Normal, no action required. My one page fax prints as two pages. The fax header is being appended to the If you want your one page fax to print on top of the fax, pushing text to a second one page, set the overlay header to page. overlay mode. Document stops feeding in the middle of There might be a jam in the ADF. faxing. If there is a jam, see the MFP user guide for instructions on clearing jams. The volume for sounds coming from the The volume setting needs to be adjusted. See Set the ringer volume on page 63 for fax accessory is too high or too low. information about changing the sound volume settings. ENWW General fax problems 101

Section	Page
Setup	9
Parts included with the fax accessory	10
Installing the fax accessory	11
Installing/replacing the fax accessory in the HP LaserJet 9040/9050mfp	11
Installing/replacing the fax accessory in the HP LaserJet 4345mfp	14
Installing/replacing the fax accessory in the HP LaserJet M4345 MFP	18
Installing/replacing the fax accessory in the HP Color LaserJet 4730mfp and HP Color LaserJet CM4730 ...	20
Installing/replacing the fax accessory in the HP LaserJet M5025 MFP and M5035 MFP	28
Installing/replacing the fax accessory in the HP Color LaserJet CM6040 MFP Series	31
Installing/replacing the fax accessory in the HP LaserJet M9040 MFP / M9050 MFP	39
Verifying fax operation	43
Required fax settings	44
Fax Configuration Wizard	44
Accessing fax settings menu	44
Set or verify the date and time for the HP LaserJet 4345mfp and 9040/9050mfp, and the HP Color Laser ...	44
Set or verify the date and time on the HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 ...	45
Set, verify, or change the MFP/fax accessory country/region	45
Set the fax header	46
Set fax settings	49
Remote fax configuration	50
Web browser	50
HP Web Jetadmin	50
HP MFP Digital Sending Software Configuration Utility	51
Send fax settings	52
Set the dial tone detection	52
Set the overlay header (outgoing faxes)	52
Set the dialing mode	53
Set a dialing prefix	53
Set the redial rules	54
Set redial-on-busy	54
Set redial-on-no-answer	55
Set redial interval	56
Set the outgoing fax resolution	56
Set billing codes	57
Set the JBIG compression mode	58
Change the sharpness setting	59
Change the background setting	59
Change the light/dark setting	60
Activate Fax Number Confirmation	60
Activate Fax Number Speed Dial Matching	61
Receive fax settings	62
Set rings-to-answer	62
Stamp received faxes (incoming faxes)	62
Set fit-to-page	63
Set the paper tray	63
Set the destination bin	64
Blocking incoming faxes	65
Create a blocked-fax list	65
Remove numbers from the blocked-fax list	65
Clear all numbers from the blocked-fax list	66
Initiate polling receive	67
Changing notification settings	67
Set the error correction mode	69
Set the modem volume	70
Set the ringer volume	71
Use Fax	73
Fax feature screen	74
HP LaserJet 4345mfp and 9040/9050mfp, and HP Color LaserJet 4730mfp and 9500mfp fax feature screen	74
HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and HP Color ...	75
Status message bar	77
Send a fax	78
Send a fax - enter number(s) manually	78
Send a fax using speed dial	81
Sending a fax using one touch speed dial	82
Search a speed-dial list by name	83
Sending a fax using phone book numbers	84
DSS fax phone book search	86
Canceling a fax	88
Cancel the current fax transmission	88
Cancel all pending faxes	88
Receiving faxes	90
Creating and deleting speed dial lists	91
Create a speed dial list	91
Delete a speed dial list	91
Delete a single number from the speed dial list	92
Add a number to an existing speed dial list	93
Assigning speed dial lists to one-touch keys	94
Assign a speed dial to a one-touch key for the HP LaserJet 4345mfp and 9040/9050mfp, and the HP Colo ...	94
Clear or reassign speed dial lists to one-touch keys for the HP LaserJet 4345mfp and 9040/9050mfp, a ...	94
Voice Calls and Retries	95
Fax Call Report	95
Fax Activity Log	95
T.30 Report	95
Secure settings	96
Change your PIN	96
Set fax forwarding	98
Scheduling fax printing (memory lock)	99
Fax-printing behavior	99
Enable or disable the schedule for printing of faxes	100
Create a fax printing schedule	101
Using Fax over VoIP networks	103
Solve fax problems	105
Is your fax set up correctly?	106
What type of phone line are you using?	106
Are you using a surge-protection device?	106
Are you using a phone company voice-messaging service or an answering machine?	106
Checking fax accessory status	107
Fax feature is not operating	108
General fax problems	109
Receiving fax problems	110
Sending fax problems	112
Error codes	113
Fax error messages	114
Send-fax messages	115
Receive-fax messages	116
Fax logs and reports	117
Printing the fax call report (include thumbnail)	117
To schedule fax call report printing	118
Printing the fax activity log	119
Printing the billing code report	120
Clearing the fax activity log and billing code report	120
Printing the blocked fax list report	121
Printing the speed dial list report	121
Service settings	123
Firmware upgrades	125
Service and support	127
Hewlett-Packard limited warranty statement	128
HP Customer Care	129
World Wide Web	129
E-mail	129
Phone	129
Specifications	131
Fax accessory product specifications	132
Replacement parts and accessories	133
Regulatory Information	135
Environmental Product Stewardship Program	136
Declaration of conformity	137
US Federal Communications Commission	138
FCC Part 15 Compliance Statement	138
FCC Part 68 Telecom	138
Telephone Consumer Protection Act (US)	139
Canadian Department of Communications	140
Canadian Limitations Notice	140
Other regulatory information	141
Regulatory information for EU countries/regions	141
New Zealand Telecom Warning Notice	141
South African Notice	142
TAIWAN BSMI Class A Warning	142

Match case Limit results 1 per page

General fax problems

Use the table in this section to solve fax problems.

Problem

Cause

Solution

Fax failed to send.

JBIG is enabled and receiving fax does

not have JBIG capability.

Set JBIG off.

An "Out of Memory" status message

appears on the status message bar.

The MFP storage disk is full.

Delete some files from the disk, see the

MFP user guide for information about

managing the disk.

Print quality of a photo is poor or prints

as a gray box.

Wrong Page Content mode setting.

Try setting the Page Content mode to

Graphics or Text and Graphics, see

Send a fax - enter number(s) manually

on page

, or refer to Page Content

mode in the MFP user guide.

Pressed the Cancel button on the MFP

keyboard to cancel a fax transmission

and the fax was still sent.

The

Cancel

button only is functional on

some mfps (9040, 9050, 4345, 4730,

9500) if the fax job screen is being

displayed. Also, there can be a delay of

up to 30 seconds before the cancellation

takes place. On newer MFPs (M5035,

M3025 MFP, M3027 MFP, M4345 MFP,

M5025 MFP, M5035 MFP, M9040 MFP,

M9050 MFP and HP CM4730 MFP and

CM6040 MFP Series) cancellation takes

place after making a selection in the

cancellation menu (displayed after

pressing red

Stop

button) and

acknowledging with

Cancel faxes using the fax menu, see

Canceling a fax

on page

No Phone Book button appears.

The Phone Book feature has not been

enabled.

Use the HP MFP Digital Sending

Software Configuration utility to enable

the phone book feature.

Not able to locate the Fax settings in

HP Web Jetadmin.

Fax settings in HP Web Jetadmin are

located under the device's status page

drop-down menu.

Select

Digital Sending and Fax

from the

drop-down menu. For more information,

see

HP Web Jetadmin

on page

The header is being appended to the top

of the page when I have overlay enabled.

The fax will append the overlay header to

the top of a page when overlay is set,

when the fax has been forwarded.

This is normal operation.

Have a mix of names and numbers in the

recipients box.

This is normal for both names and

numbers to appear, depending on where

they are from, the phone book lists

names, and all other databases list

numbers.

Normal, no action required.

My one page fax prints as two pages.

The fax header is being appended to the

top of the fax, pushing text to a second

page.

If you want your one page fax to print on

one page, set the overlay header to

overlay mode.

Document stops feeding in the middle of

faxing.

There might be a jam in the ADF.

If there is a jam, see the MFP user guide

for instructions on clearing jams.

The volume for sounds coming from the

fax accessory is too high or too low.

The volume setting needs to be adjusted.

See

Set the ringer volume

on page

for

information about changing the sound

volume settings.

ENWW

General fax problems

101