HP Designjet 2000/3000cp HP DesignJet ColorPro - User's Guide - Page 38

General Troubleshooting Tips

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Troubleshooting General Troubleshooting Tips 1. Check the printer display panel. If the printer display panel shows a recoverable error message refer to "Understanding Printer Messages" on page 58 for instructions on how to resolve the problem. Menu Error Type Example Function Recoverable Off-line, INK LOW Refer to "Understanding Printer Messages" on page 58 for information on how to resolve such errors. Nonrecoverable ERROR CODE: XXXX Your printer may have a hardware problem. Turn off the printer and on again. If the message persists, call HP. 2. Check the lights on the printer. If the red light is blinking, this means that the printer is in an error state or it requires attention. If both the lights are blinking, the printer is in a nonrecoverable error state. HP DesignJet ColorPro Series: User's Guide (version 1) page 38 of 64

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Troubleshooting
HP DesignJet ColorPro Series: User’s Guide (version 1) page 38 of 64
Menu
General Troubleshooting Tips
1.
Check the printer display panel.
If the printer display panel shows a
recoverable error message refer to
“Understanding Printer Messages” on
page 58
for instructions on how to resolve the problem.
2.
Check the lights on the printer.
If the red light is blinking, this means that
the printer is in an error state or it requires attention.
If both the lights are
blinking, the printer is in a nonrecoverable error state.
Error Type
Example
Function
Recoverable
Off-line,
INK LOW
Refer to
“Understanding Printer
Messages” on page 58
for
information on how to resolve such
errors.
Nonrecoverable
ERROR CODE:
XXXX
Your printer may have a hardware
problem.
Turn off the printer and
on again.
If the message persists,
call HP.