HP Designjet 2000/3000cp HP DesignJet ColorPro - User's Guide - Page 6

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Menu About HP Customer Care 3. If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: - The printer you are using (the product number and the serial number, found on the label at the back of the printer). - The computer you are using. - Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). - The cable you are using (by part number) and where you purchased it. - The type of interface used on your printer (parallel, or network). - The software name and version you are currently using. - The information (base firmware version, and so on) displayed in the Information Menu (see page 53). - If possible print out the Diagnostic Test (see page 63) and FAX it to the support center helping you. HP DesignJet ColorPro Series: User's Guide (version 1) page 6 of 64

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About HP Customer Care
HP DesignJet ColorPro Series: User’s Guide (version 1) page 6 of 64
Menu
3.
If you do call one of the Hewlett-Packard offices, please have the
following information available to help us answer your questions more
quickly:
-
The printer you are using (the product number and the serial number, found
on the label at the back of the printer).
-
The computer you are using.
-
Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers).
-
The cable you are using (by part number) and where you purchased it.
-
The type of interface used on your printer (parallel, or network).
-
The software name and version you are currently using.
-
The information (base firmware version, and so on) displayed in the
Information Menu (see
page 53
).
-
If possible print out the Diagnostic Test (see
page 63
) and FAX it to the
support center helping you.