HP Designjet 2000/3000cp HP DesignJet ColorPro - User's Guide - Page 39

Nonrecoverable, Error

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Nonrecoverable Error Menu Troubleshooting If the display panel shows a nonrecoverable error message or if the printer is in a nonrecoverable error state: 1. Turn off your printer by pressing the Power button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer. 2. If the printer comes on and recovers from the error state, you should see the message "READY" on the display panel. 3. Make sure that the tapes covering the ink nozzles and electrical contacts on all the printheads have been removed. For information on how to remove the tapes, see the section on "Replacing Printheads" on page 28. 4. If the error persists we recommend that you call HP for assistance. Please have the following information ready: • the model • the printer serial number • the error code number. HP DesignJet ColorPro Series: User's Guide (version 1) page 39 of 64

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Troubleshooting
HP DesignJet ColorPro Series: User’s Guide (version 1) page 39 of 64
Menu
Nonrecoverable
Error
If the display panel shows a nonrecoverable error message or if the printer is
in a nonrecoverable error state:
1.
Turn off your printer by pressing the Power button.
Remove all cables
and wait for about 10 seconds.
Reconnect the cables and power on the
printer.
2.
If the printer comes on and recovers from the error state, you should see
the message “READY” on the display panel.
3.
Make sure that the tapes covering the ink nozzles and electrical contacts
on all the printheads have been removed.
For information on how to remove the tapes, see the section on
“Replacing Printheads” on page 28.
4.
If the error persists we recommend that you call HP for assistance.
Please
have the following information ready:
•
the model
•
the printer serial number
•
the error code number.