HP Designjet 2000/3000cp HP DesignJet ColorPro - User's Guide - Page 40

Hints and Tips

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Hints and Tips Troubleshooting Printer does not Print The following is a summary of troubleshooting tips: • Check the power Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The green Ready light should be lit and the display should show "READY". • Check printer setup Make sure your HP DesignJet ColorPro series printer is selected as the current or default printer. See the section on "Changing Print Settings" on page 33. Menu • Check printer port selection Make sure that the correct port is selected and that the printer is connected to your computer properly. If your printer is connected to a switch box, make sure that you have selected the correct switch. If your printer is on a network, ensure that you have mapped to the correct port. • Print a Diagnostic Page Printing a Diagnostic Page will verify if the printer is functioning properly. To print the diagnostic page: 1. Press [Menu] until SELF TEST MENU appears. 2. Press [Item] until PRINT DIAGNOSTIC PAGE appears. 3. Press [Select] to print the diagnostic page. HP DesignJet ColorPro Series: User's Guide (version 1) page 40 of 64

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Troubleshooting
HP DesignJet ColorPro Series: User’s Guide (version 1) page 40 of 64
Menu
Hints and Tips
The following is a summary of troubleshooting tips:
Printer does not
Print
•
Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned on.
The green Ready light
should be lit and the display should show “READY”.
•
Check printer setup
Make sure your HP DesignJet ColorPro series printer is selected as the
current or default printer.
See the section on
“Changing Print Settings” on
page 33.
•
Check printer port selection
Make sure that the correct port is selected and that the printer is connected
to your computer properly.
If your printer is connected to a switch box,
make sure that you have selected the correct switch.
If your printer is on a
network, ensure that you have mapped to the correct port.
•
Print a Diagnostic Page
Printing a Diagnostic Page will verify if the printer is functioning properly.
To print the diagnostic page:
1. Press [Menu] until SELF TEST MENU appears.
2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.
3. Press [Select] to print the diagnostic page.