HP Designjet T790 HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 149

The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges. General unsuccessful roll load issues ● If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper. ● Ensure the roll ends are tight against the spindle ends. ● Check that the spindle is correctly inserted. ● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you. ● Check that all roll end plugs have been removed. ● Check that the paper is wound tightly on the roll. ● Do not touch the roll or paper at during the alignment process. ● When loading a roll on the T1300 series, the roll cover must remain open until the front panel prompts you to close it. ● When loading the upper roll (the only roll on the T790), avoid inserting the paper into the cut sheet slot. Paper issues ENWW The paper cannot be loaded successfully 141