HP Designjet T790 HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 199
HP Start-Up Kit, HP Care Packs and Warranty Extensions, HP Installation, HP Instant Support
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HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation. HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices/. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ printservices/. HP Instant Support HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing you to resolve problems as quickly as possible. You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting page of your printer's Embedded Web Server. See Access the Embedded Web Server on page 30. To be able to use HP Instant Support: ● You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only through the Embedded Web Server. ● You must have access to the World Wide Web, because HP Instant Support is a Web-based service. HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional Chinese. You can find more information about HP Instant Support at http://www.hp.com/go/ispe/. HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity-all with the click of a mouse. HP Customer Care ENWW HP Instant Support 191