14
Accessories
.................................................................................................................
130
How to order supplies and accessories
...................................................................................
131
Introduction to the accessories
...............................................................................................
136
15
Troubleshooting paper issues
.....................................................................................
140
The paper cannot be loaded successfully
................................................................................
141
The paper type is not in the driver
..........................................................................................
143
The printer printed on the wrong paper type
............................................................................
144
An “on hold for paper” message (T1300 series)
......................................................................
144
The roll paper will not advance
..............................................................................................
146
The paper has jammed
.........................................................................................................
146
A strip stays on the output tray and generates jams
..................................................................
149
The printer displays out of paper when paper is available
.........................................................
150
Prints do not fall neatly into the basket
....................................................................................
150
The sheet stays in the printer when the print has been completed
...............................................
150
The paper is cut when the print has been completed
.................................................................
150
The cutter does not cut well
...................................................................................................
150
The roll is loose on the spindle
...............................................................................................
150
Recalibrate the paper advance
..............................................................................................
150
16
Troubleshooting print-quality issues
............................................................................
153
General advice
....................................................................................................................
155
Print quality troubleshooting wizard
........................................................................................
155
Horizontal lines across the image (banding)
............................................................................
156
Lines are too thick, too thin or missing
....................................................................................
157
Lines appear stepped or jagged
............................................................................................
157
Lines print double or in the wrong colors
.................................................................................
158
Lines are discontinuous
.........................................................................................................
158
Lines are blurred
..................................................................................................................
159
Line lengths are inaccurate
....................................................................................................
160
The whole image is blurry or grainy
.......................................................................................
160
The paper is not flat
.............................................................................................................
161
The print is scuffed or scratched
.............................................................................................
161
Ink marks on the paper
.........................................................................................................
161
Black ink comes off when you touch the print
...........................................................................
162
Edges of objects are stepped or not sharp
...............................................................................
163
Edges of objects are darker than expected
..............................................................................
163
Horizontal lines at the end of a cut sheet print
.........................................................................
163
Vertical lines of different colors
..............................................................................................
164
White spots on the print
........................................................................................................
164
Colors are inaccurate
...........................................................................................................
164
Colors are fading
.................................................................................................................
165
The image is incomplete (clipped at the bottom)
.......................................................................
165
The image is clipped
............................................................................................................
166
vi
ENWW