HP Deskjet 9800 HP Deskjet 9800 - User Guide - Page 109
Poor print quality and unexpected printouts, Poor quality printouts, Check the print cartridges - full bleed
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Poor print quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is smearing ● Ink is not filling the text or graphics completely ● The print settings may need to be changed ● Output is faded or dull colored ● Colors are printed as black and white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from text or graphics Poor quality printouts Check the print cartridges Replace any clogged print cartridges (see Using the print cartridges), and try to print again. The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is empty or removed. Replace the missing print cartridge with a new one (see Installing or replacing the print cartridges). Verify the ink levels of the print cartridges One of the print cartridges may be low on ink. To view the ink levels, print a diagnostics page (see Printing a diagnostics page). (For Windows, if the Toolbox is installed, you can find ink-level information by clicking the Estimated Ink Level tab. For Macintosh, open the ink level panel from HP Inkjet Toolbox.) If the print cartridge is low on ink, replace it (see Installing or replacing the print cartridges). The print cartridges may need to be cleaned Perform the auto-clean procedure (see Cleaning the print cartridges). Check the paper quality The paper might be too moist or too rough. Make sure the media used meets HP specifications (see Selecting print media), and try to print again. Poor print quality and unexpected printouts 99