Cancelling a print job
............................................................................................................................
77
5
Using the Toolbox
Toolbox overview
..................................................................................................................................
80
Printer Status tab
..................................................................................................................................
81
Information tab
......................................................................................................................................
82
HP Instant Support
...............................................................................................................
82
Security and privacy
.............................................................................................................
83
To gain access to HP Instant Support
.................................................................................
83
myPrintMileage
....................................................................................................................
84
Printer Services tab
..............................................................................................................................
85
Using the HP Inkjet Toolbox (Macintosh)
.............................................................................................
86
Viewing the HP Inkjet Toolbox panels
.................................................................................
86
6
Troubleshooting
Troubleshooting tips and resources
.....................................................................................................
88
General troubleshooting tips
.................................................................................................................
89
Printing a demo page
...........................................................................................................................
90
Printing a diagnostics page
..................................................................................................................
91
Resolving printing problems
.................................................................................................................
92
Printer shuts down unexpectedly
.........................................................................................
92
Check power and power connections
.................................................................
92
Check printer vents
.............................................................................................
92
All printer lights are blinking
.................................................................................................
92
A non-recoverable error has occurred.
...............................................................
92
Printer is not responding (nothing prints)
.............................................................................
92
Check printer setup
.............................................................................................
92
Check the print cartridge initialization
.................................................................
92
Check the printer software installation
................................................................
92
Check cable connections
....................................................................................
92
Check printer setup for network environment
.....................................................
93
Check any personal firewall software installed on the computer
........................
93
Printer does not accept a print cartridge
..............................................................................
93
Print cartridge does not fit the printer
..................................................................
93
Printer does not recognize the print cartridge
.....................................................
93
Clean the print cartridge contacts
.......................................................................
93
The printer is rejecting the pen
............................................................................................
94
Printer takes a long time to print
..........................................................................................
95
Check the system configuration
..........................................................................
95
Verify the number of software programs running on the computer
....................
95
Check the port setting
.........................................................................................
95
Check the printer software settings
.....................................................................
95
A large file is printing
...........................................................................................
95
The printer may be in Ink-backup Printing Mode
................................................
96
Blank page printed
...............................................................................................................
96
Check for empty print cartridges
.........................................................................
96
The protective tape on the print cartridge nozzle has not been removed.
.........
96
Check media settings
..........................................................................................
96
Check the parallel port on your computer
...........................................................
96
Something on the page is missing or incorrect
...................................................................
96
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