HP Deskjet 9800 HP Deskjet 9800 - User Guide - Page 92
Information tab, HP Instant Support - software download
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Information tab The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP. Click this button... myPrintMileage Printer Hardware HP Instant Support Register Your Printer How Do I... Troubleshooting Contact HP To... Access the myPrintMileage website and your printer usage information. You must have Internet access to perform this operation. Display the printer model and firmware version number. Access the HP Instant Support website for support services and troubleshooting tips. You must have Internet access to perform this operation. Register your printer online. You must have Internet access to perform this operation. Display help for performing common printer tasks. View help for solutions to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. Obtain information on how to contact HP. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: ■ Easy access to troubleshooting tips Provides tips that are customized for your device. ■ Resolution of specific device errors Provides immediate access to information that can help you resolve error messages specific to your device. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page. ■ Notification of device driver and firmware updates Alerts you when there is a firmware or driver update, a message appears on the HP Instant Support homepage. Click the link within the message to go directly to the download section of the HP website. ■ Obtaining support services Provides a list of the support services that are available for your device. 82 5 Using the Toolbox