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HP Deskjet 9800 HP Deskjet 9800 - User Guide - Page 114

Resolving paper-feed problems, Another paper feed problem is occurring - troubleshooting guide

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Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams. Another paper feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media. Media is not picked up from input tray ■ Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. ■ Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. ■ Make sure the tray is inserted properly. Media is not coming out correctly ■ Make sure the output tray extension is extended, otherwise, printed pages may fall off the printer. ■ Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. ■ If the duplex unit is not installed properly during a duplex job, media may exit through the rear of the printer. Reinstall the duplex unit or close its cover. Pages are skewing Make sure that media loaded in the input tray is aligned to the right and front guides. Multiple pages are being picked up ■ Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. ■ Make sure that the tray is not overloaded with paper. ■ When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems. ■ When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. 104 6 Troubleshooting

Section	Page
Welcome	11
Special features	12
Using this guide	13
Finding other resources for the product	14
Getting started	15
Understanding the printer parts and functions	16
Front view (trays, cover, and print cartridge cradle)	16
Front view (input tray)	17
Printer lights	17
Back view	18
Optional automatic two-sided printing accessory (duplex unit)	19
Configuring the printer (Windows)	20
Direct connection	20
Installing printer software and sharing the printer	20
To install the software before connecting the printer	20
To connect the printer before installing the software	21
To share the printer on a locally shared network	21
Configuring the printer (Mac OS)	23
To install the software for a locally shared network or for a direct connection	23
To share the printer on a locally shared network	24
Connecting to a network	25
Installing printer software and sharing the printer (Windows)	25
Uninstalling the printer software	27
Customizing the printer software setup program	29
Installing other software	30
Using print cartridges and accessories	31
Installing the optional automatic two-sided printing accessory (duplex unit)	32
Using the print cartridges	33
Supported print cartridges	33
Using print cartridges	33
Installing or replacing the print cartridges	33
To install or replace a print cartridge	34
Aligning the print cartridges	36
Cleaning the print cartridges	37
To clean the print cartridges automatically	37
For Windows	37
For Macintosh	37
Maintaining the print cartridges	38
Storing the print cartridges	38
Printing with a single print cartridge	39
Calibrating the color	39
Printing and loading media	41
Selecting print media	42
Tips for selecting and using print media	42
Understanding specifications for supported media	42
Understanding supported media sizes	42
Understanding supported media types	48
Understanding supported media weights and capacities	49
Setting minimum margins	49
Loading media in the input tray	51
Using the automatic paper-type sensor	53
Changing print settings	54
Understanding smart software features	55
Printing a document	57
Printing with the front or rear manual feed slot	58
Changing the software settings	58
Loading the front manual feed slot	59
Loading the rear manual feed slot	60
Printing on various media types	61
Printing on custom-sized paper	62
Printing on envelopes	63
Printing on cards and smaller-sized media	65
Printing digital photographs	68
Printing with six-ink color	68
Guidelines for printing photographs	68
Understanding digital photography technologies	69
PhotoREt printing	69
4800 x 1200 optimized dpi	69
Printing Exif Print-enhanced photographs	70
HP photo imaging software	70
Printing borderless	71
Printing in grayscale	73
Printing on both sides (duplexing)	74
Guidelines for printing on both sides of the paper	74
Performing manual duplexing	75
Performing auto-duplexing	76
Advantages of using the duplex unit	76
Printing multiple pages on a single sheet of paper	78
Printing booklets	79
Performing manual booklet printing	79
Performing automatic booklet printing	79
Printing posters	81
Printing banners	82
Printing labels	83
Printing iron-on transfers	84
Printing panoramic photos	85
Cancelling a print job	87
Using the Toolbox	89
Toolbox overview	90
Printer Status tab	91
Information tab	92
HP Instant Support	92
Security and privacy	93
To gain access to HP Instant Support	93
myPrintMileage	94
Printer Services tab	95
Using the HP Inkjet Toolbox (Macintosh)	96
Viewing the HP Inkjet Toolbox panels	96
Troubleshooting	97
Troubleshooting tips and resources	98
General troubleshooting tips	99
Printing a demo page	100
Printing a diagnostics page	101
Resolving printing problems	102
Printer shuts down unexpectedly	102
Check power and power connections	102
Check printer vents	102
All printer lights are blinking	102
A non-recoverable error has occurred.	102
Printer is not responding (nothing prints)	102
Check printer setup	102
Check the print cartridge initialization	102
Check the printer software installation	102
Check cable connections	102
Check printer setup for network environment	103
Check any personal firewall software installed on the computer	103
Printer does not accept a print cartridge	103
Print cartridge does not fit the printer	103
Printer does not recognize the print cartridge	103
Clean the print cartridge contacts	103
The printer is rejecting the pen	104
Printer takes a long time to print	105
Check the system configuration	105
Verify the number of software programs running on the computer	105
Check the port setting	105
Check the printer software settings	105
A large file is printing	105
The printer may be in Ink-backup Printing Mode	106
Blank page printed	106
Check for empty print cartridges	106
The protective tape on the print cartridge nozzle has not been removed.	106
Check media settings	106
Check the parallel port on your computer	106
Something on the page is missing or incorrect	106
Check margin settings	106
The printer may be in Ink-backup Printing Mode	106
Verify the ink levels of the print cartridges	106
The print cartridges may need to be cleaned	107
Check color print settings	107
Check the print location and length of USB cable	107
Placement of the text or graphics is wrong	107
Check how the media is loaded	107
Check the media size	107
Check margin settings	107
Check the page-orientation setting	107
Check the printer location and length of USB cable	107
Poor print quality and unexpected printouts	109
Poor quality printouts	109
Check the print cartridges	109
The printer may be in Ink-backup Printing Mode	109
Verify the ink levels of the print cartridges	109
The print cartridges may need to be cleaned	109
Check the paper quality	109
Check the type of media loaded in the printer	110
Check rollers in the printer	110
Check the printer location and length of USB cable	110
Meaningless characters print	110
Check the cable connections	110
Check the document file	110
Ink is smearing	111
Check print settings	111
Check the media type	111
Check the margin settings	111
Ink is not filling the text or graphics completely	111
The printer may be in Ink-backup Printing Mode	111
Verify the ink levels of the print cartridges	111
The print cartridges may need to be cleaned	111
Check the media type	111
The print settings may need to be changed	112
Output is faded or dull colored	112
Check the print mode	112
You may not be using the best print cartridge for the project	112
Check the paper type setting	112
Check the print cartridges	112
Colors are printed as black and white	112
Check the print settings	112
The printer is printing in Ink-backup Printing Mode	112
Wrong colors are printing	112
Check the print settings	112
Check the print cartridges	112
Printout shows bleeding colors	113
Check the print settings	113
Check the print cartridges	113
Colors do not line up properly	113
Check the print cartridges	113
Check the graphics placement	113
Lines or dots are missing from text or graphics	113
The printer may be in Ink-backup Printing Mode	113
Verify the ink levels of the print cartridges	113
The print cartridges may need to be cleaned	113
Check the print cartridge contact pads	113
Resolving paper-feed problems	114
Another paper feed problem is occurring	114
Media is not supported for the printer or tray	114
Media is not picked up from input tray	114
Media is not coming out correctly	114
Pages are skewing	114
Multiple pages are being picked up	114
Troubleshooting installation issues	115
Problems printing an alignment page	115
Problems installing software	115
Verify the computer requirements	115
Verify installation preliminaries	115
Reinstall the printer software	115
Problems connecting to a network	115
General network troubleshooting	115
Problems connecting to a wired network	116
Clearing jams	117
Tips for avoiding paper jams	119
Resolving photo printing problems	120
Resolving borderless printing problems	121
Resolving banner printing problems	122
Resolving automatic two-sided printing problems	123
Resolving network printing problems	124
Printer lights reference	125
Understanding the printer lights	126
HP supplies and accessories	131
Ordering printing supplies through the Toolbox	132
Accessories	133
Automatic two-sided printing accessory	133
Parallel cable	133
USB cable	133
Network interface	133
Supplies	134
Print cartridges	134
Inkjet papers	134
Photo papers	135
Transparency films	139
Specialty papers	140
Greeting cards	141
Brochure papers	142
Customer support and warranty	143
Obtaining electronic support	144
HP Instant Support	145
HP Telephone Support	146
Before you call	146
Telephone support numbers	146
Hewlett-Packard Limited Warranty Statement	151
Extent of Limited Warranty	151
Limitations of Warranty	152
Limitations of Liability	152
Local Law	152
Printer specifications and Declaration of Conformity	153
Printer specifications	154
Declaration of Conformity	158
Declaration of ConformityAccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name:Hewlett-Packa ...	158
Regulatory information	161
FCC statement	162
Shielded cables	162
Miscellaneous regulatory information	163
Power cord statement	163
LEDs classification	163
Environmental sustainability program	163
Reduction and elimination	163
Paper use	163
Ink use	163
Ozone-depleting chemicals	163
Power consumption	163
Hazardous materials	164
Material safety data sheets	164
Recycling	164
Printer packaging	164
HP products and supplies	164
End-of-life returns	164
EMI statement (Korea)	165
EMI statement (Japan)	165
Declaration of Conformity statement/Normes de sécurité (Canada)	165
Regulatory model number	165

Match case Limit results 1 per page

Resolving paper-feed problems

This section provides solutions to common paper-feed problems.

●

Another

paper

feed

problem

occurring

For information on resolving jams, see

Clearing

jams

Another paper feed problem is occurring

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. See

Understanding

specifications

for

supported

media

Media is not picked up from input tray

■

Make sure the media guides are set to the correct markings in the trays for the media size you

are loading. Also make sure the guides are snug, but not tight, against the stack.

■

Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of

the curl.

■

Make sure the tray is inserted properly.

Media is not coming out correctly

■

Make sure the output tray extension is extended, otherwise, printed pages may fall off the printer.

■

Remove excess media from the output tray. There is a limit to the number of sheets the tray can

hold.

■

If the duplex unit is not installed properly during a duplex job, media may exit through the rear of

the printer. Reinstall the duplex unit or close its cover.

Pages are skewing

Make sure that media loaded in the input tray is aligned to the right and front guides.

Multiple pages are being picked up

■

Make sure the media guides are set to the correct markings in the trays for the media size you

are loading. Also make sure the guides are snug, but not tight, against the stack.

■

Make sure that the tray is not overloaded with paper.

■

When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build

up and intensify multiple-pick problems.

■

When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper

may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets

at one time.

104

Troubleshooting