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HP Deskjet 9800 HP Deskjet 9800 - User Guide - Page 167

HP Inkjet Toolbox Mac OS - troubleshooting lights

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Index Symbols/Numerics 4800 x 1200 optimized dpi 58, 59, 61 A accessories ordering information 121 warranty 141 automatic paper-type sensor 43 automatic two-sided printing accessory advantages of using 66 installing 22 troubleshooting 113 using 66 B banners, printing 72 black or photo print cartridge lights illustration 7 booklet printing 69 borderless printing description 45 printing 61 troubleshooting 111 C Cancel button 77 cancelling print job 77 cards, printing 55 ColorSmart III 58 custom-sized paper, printing 52 customer support 133 D declaration of conformity 148 demo page, printing 85, 90 diagnostic page, printing 91 diagnostics page 4 dimensions, printer 145 duplex unit illustration 8 parts and description 9 duplexing. See printing E electronic support help 134 envelopes, printing 53 environmental specifications 146 error messages displaying via Toolbox 81 Exif Print 60 extendable input tray 6 extendable output tray 6 F FCC statement 152 fonts, included 144 front manual feed paper guide illustration 6 front manual feed slot illustration 6 printing 48 G Getting started guide 4 H help customer support 133 electronic support 134 HP Telephone Support 136 Toolbox 80 HP Digital Photography 45 HP Inkjet Toolbox 86 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 82 HP media, printing 51 HP PCL 3 144 HP photo imaging software 60 HP Telephone Support 136 HP telephone support 4 HP websites 4 hpshopping.com 121 I IBM OS/2 driver 20 Information tab, Toolbox 82 input tray 41 input tray lock 7 input tray, extendable illustration 6 interfaces, I/O 145 iron-on transfers, printing 74 I/O interfaces 145 J jammed paper, clearing 107 L labels, printing 73 language, printer 144 limited warranty statement 141 Linux driver 20 loading media front manual feed slot 48 input tray 41 rear manual feed slot 48 M Macintosh HP Inkjet Toolbox 86 system requirements 146 manual feed slot, front illustration 6 printing 48 manual feed slot, rear description 8 printing 48 Index 157

Section	Page
Welcome	11
Special features	12
Using this guide	13
Finding other resources for the product	14
Getting started	15
Understanding the printer parts and functions	16
Front view (trays, cover, and print cartridge cradle)	16
Front view (input tray)	17
Printer lights	17
Back view	18
Optional automatic two-sided printing accessory (duplex unit)	19
Configuring the printer (Windows)	20
Direct connection	20
Installing printer software and sharing the printer	20
To install the software before connecting the printer	20
To connect the printer before installing the software	21
To share the printer on a locally shared network	21
Configuring the printer (Mac OS)	23
To install the software for a locally shared network or for a direct connection	23
To share the printer on a locally shared network	24
Connecting to a network	25
Installing printer software and sharing the printer (Windows)	25
Uninstalling the printer software	27
Customizing the printer software setup program	29
Installing other software	30
Using print cartridges and accessories	31
Installing the optional automatic two-sided printing accessory (duplex unit)	32
Using the print cartridges	33
Supported print cartridges	33
Using print cartridges	33
Installing or replacing the print cartridges	33
To install or replace a print cartridge	34
Aligning the print cartridges	36
Cleaning the print cartridges	37
To clean the print cartridges automatically	37
For Windows	37
For Macintosh	37
Maintaining the print cartridges	38
Storing the print cartridges	38
Printing with a single print cartridge	39
Calibrating the color	39
Printing and loading media	41
Selecting print media	42
Tips for selecting and using print media	42
Understanding specifications for supported media	42
Understanding supported media sizes	42
Understanding supported media types	48
Understanding supported media weights and capacities	49
Setting minimum margins	49
Loading media in the input tray	51
Using the automatic paper-type sensor	53
Changing print settings	54
Understanding smart software features	55
Printing a document	57
Printing with the front or rear manual feed slot	58
Changing the software settings	58
Loading the front manual feed slot	59
Loading the rear manual feed slot	60
Printing on various media types	61
Printing on custom-sized paper	62
Printing on envelopes	63
Printing on cards and smaller-sized media	65
Printing digital photographs	68
Printing with six-ink color	68
Guidelines for printing photographs	68
Understanding digital photography technologies	69
PhotoREt printing	69
4800 x 1200 optimized dpi	69
Printing Exif Print-enhanced photographs	70
HP photo imaging software	70
Printing borderless	71
Printing in grayscale	73
Printing on both sides (duplexing)	74
Guidelines for printing on both sides of the paper	74
Performing manual duplexing	75
Performing auto-duplexing	76
Advantages of using the duplex unit	76
Printing multiple pages on a single sheet of paper	78
Printing booklets	79
Performing manual booklet printing	79
Performing automatic booklet printing	79
Printing posters	81
Printing banners	82
Printing labels	83
Printing iron-on transfers	84
Printing panoramic photos	85
Cancelling a print job	87
Using the Toolbox	89
Toolbox overview	90
Printer Status tab	91
Information tab	92
HP Instant Support	92
Security and privacy	93
To gain access to HP Instant Support	93
myPrintMileage	94
Printer Services tab	95
Using the HP Inkjet Toolbox (Macintosh)	96
Viewing the HP Inkjet Toolbox panels	96
Troubleshooting	97
Troubleshooting tips and resources	98
General troubleshooting tips	99
Printing a demo page	100
Printing a diagnostics page	101
Resolving printing problems	102
Printer shuts down unexpectedly	102
Check power and power connections	102
Check printer vents	102
All printer lights are blinking	102
A non-recoverable error has occurred.	102
Printer is not responding (nothing prints)	102
Check printer setup	102
Check the print cartridge initialization	102
Check the printer software installation	102
Check cable connections	102
Check printer setup for network environment	103
Check any personal firewall software installed on the computer	103
Printer does not accept a print cartridge	103
Print cartridge does not fit the printer	103
Printer does not recognize the print cartridge	103
Clean the print cartridge contacts	103
The printer is rejecting the pen	104
Printer takes a long time to print	105
Check the system configuration	105
Verify the number of software programs running on the computer	105
Check the port setting	105
Check the printer software settings	105
A large file is printing	105
The printer may be in Ink-backup Printing Mode	106
Blank page printed	106
Check for empty print cartridges	106
The protective tape on the print cartridge nozzle has not been removed.	106
Check media settings	106
Check the parallel port on your computer	106
Something on the page is missing or incorrect	106
Check margin settings	106
The printer may be in Ink-backup Printing Mode	106
Verify the ink levels of the print cartridges	106
The print cartridges may need to be cleaned	107
Check color print settings	107
Check the print location and length of USB cable	107
Placement of the text or graphics is wrong	107
Check how the media is loaded	107
Check the media size	107
Check margin settings	107
Check the page-orientation setting	107
Check the printer location and length of USB cable	107
Poor print quality and unexpected printouts	109
Poor quality printouts	109
Check the print cartridges	109
The printer may be in Ink-backup Printing Mode	109
Verify the ink levels of the print cartridges	109
The print cartridges may need to be cleaned	109
Check the paper quality	109
Check the type of media loaded in the printer	110
Check rollers in the printer	110
Check the printer location and length of USB cable	110
Meaningless characters print	110
Check the cable connections	110
Check the document file	110
Ink is smearing	111
Check print settings	111
Check the media type	111
Check the margin settings	111
Ink is not filling the text or graphics completely	111
The printer may be in Ink-backup Printing Mode	111
Verify the ink levels of the print cartridges	111
The print cartridges may need to be cleaned	111
Check the media type	111
The print settings may need to be changed	112
Output is faded or dull colored	112
Check the print mode	112
You may not be using the best print cartridge for the project	112
Check the paper type setting	112
Check the print cartridges	112
Colors are printed as black and white	112
Check the print settings	112
The printer is printing in Ink-backup Printing Mode	112
Wrong colors are printing	112
Check the print settings	112
Check the print cartridges	112
Printout shows bleeding colors	113
Check the print settings	113
Check the print cartridges	113
Colors do not line up properly	113
Check the print cartridges	113
Check the graphics placement	113
Lines or dots are missing from text or graphics	113
The printer may be in Ink-backup Printing Mode	113
Verify the ink levels of the print cartridges	113
The print cartridges may need to be cleaned	113
Check the print cartridge contact pads	113
Resolving paper-feed problems	114
Another paper feed problem is occurring	114
Media is not supported for the printer or tray	114
Media is not picked up from input tray	114
Media is not coming out correctly	114
Pages are skewing	114
Multiple pages are being picked up	114
Troubleshooting installation issues	115
Problems printing an alignment page	115
Problems installing software	115
Verify the computer requirements	115
Verify installation preliminaries	115
Reinstall the printer software	115
Problems connecting to a network	115
General network troubleshooting	115
Problems connecting to a wired network	116
Clearing jams	117
Tips for avoiding paper jams	119
Resolving photo printing problems	120
Resolving borderless printing problems	121
Resolving banner printing problems	122
Resolving automatic two-sided printing problems	123
Resolving network printing problems	124
Printer lights reference	125
Understanding the printer lights	126
HP supplies and accessories	131
Ordering printing supplies through the Toolbox	132
Accessories	133
Automatic two-sided printing accessory	133
Parallel cable	133
USB cable	133
Network interface	133
Supplies	134
Print cartridges	134
Inkjet papers	134
Photo papers	135
Transparency films	139
Specialty papers	140
Greeting cards	141
Brochure papers	142
Customer support and warranty	143
Obtaining electronic support	144
HP Instant Support	145
HP Telephone Support	146
Before you call	146
Telephone support numbers	146
Hewlett-Packard Limited Warranty Statement	151
Extent of Limited Warranty	151
Limitations of Warranty	152
Limitations of Liability	152
Local Law	152
Printer specifications and Declaration of Conformity	153
Printer specifications	154
Declaration of Conformity	158
Declaration of ConformityAccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name:Hewlett-Packa ...	158
Regulatory information	161
FCC statement	162
Shielded cables	162
Miscellaneous regulatory information	163
Power cord statement	163
LEDs classification	163
Environmental sustainability program	163
Reduction and elimination	163
Paper use	163
Ink use	163
Ozone-depleting chemicals	163
Power consumption	163
Hazardous materials	164
Material safety data sheets	164
Recycling	164
Printer packaging	164
HP products and supplies	164
End-of-life returns	164
EMI statement (Korea)	165
EMI statement (Japan)	165
Declaration of Conformity statement/Normes de sécurité (Canada)	165
Regulatory model number	165

Match case Limit results 1 per page

Index

Symbols/Numerics

4800 x 1200 optimized dpi

58,

59, 61

accessories

ordering information

121

warranty

141

automatic paper-type sensor

automatic two-sided printing

accessory

advantages of using

installing

troubleshooting

113

using

banners, printing

black or photo print cartridge lights

illustration

booklet printing

borderless printing

description

printing

troubleshooting

111

Cancel button

cancelling print job

cards, printing

ColorSmart III

custom-sized paper, printing

customer support

133

declaration of conformity

148

demo page, printing

85, 90

diagnostic page, printing

diagnostics page

dimensions, printer

145

duplex unit

illustration

parts and description

duplexing.

See

printing

electronic support

help

134

envelopes, printing

environmental specifications

146

error messages

displaying via Toolbox

Exif Print

extendable input tray

extendable output tray

FCC statement

152

fonts, included

144

front manual feed paper guide

illustration

front manual feed slot

illustration

printing

Getting started guide

help

customer support

133

electronic support

134

HP Telephone Support

136

Toolbox

HP Digital Photography

HP Inkjet Toolbox

HP Inkjet Toolbox (Mac OS)

HP Instant Support

4, 82

HP media, printing

HP PCL 3

144

HP photo imaging software

HP Telephone Support

136

HP telephone support

HP websites

hpshopping.com

121

IBM OS/2 driver

Information tab, Toolbox

input tray

input tray lock

input tray, extendable

illustration

interfaces, I/O

145

iron-on transfers, printing

I/O interfaces

145

jammed paper, clearing

107

labels, printing

language, printer

144

limited warranty statement

141

Linux driver

loading media

front manual feed slot

input tray

rear manual feed slot

Macintosh

HP Inkjet Toolbox

system requirements

146

manual feed slot, front

illustration

printing

manual feed slot, rear

description

printing

Index

157