HP Deskjet 9800 HP Deskjet 9800 - User Guide - Page 120
Resolving photo printing problems
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Resolving photo printing problems Also see Poor print quality and unexpected printouts for additional troubleshooting information. ■ Make sure you are printing on the correct side of the media ■ Load media print-side down in the input tray and front manual feed slot. ■ Load media print-side up in the rear manual feed slot. ■ Check the print settings 1 Open the printer driver (see Printing a document). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ■ Select the appropriate photo paper type. ■ Select the highest resolution option such as Best or Maximum dpi on the print quality dropdown list. ■ Colors are tinted or incorrect If colors in photographs appear tinted or incorrect, follow these steps: 1 Calibrate the color (see Calibrating the color). Photo print cartridges must be installed for color calibration. 2 Reprint the photograph. 3 If colors are still tinted or incorrect, try the following steps: ● Windows: Open the printer driver (see Printing a document) and click the Color tab, and then click Advanced Color Settings. ● Macintosh: Click File, and then click Print. Open the Paper Type/Quality panel and click the Color Options tab. 4 Adjust the color tone sliders: If the colors are too yellow, move the color tone slider towards Cooler. If the colors are too blue, move the color tone slider towards Warmer. 5 Reprint the photograph. 110 6 Troubleshooting