HP ProLiant BL660c HP ProLiant and Integrity Firmware Management Best Practice - Page 45

Troubleshooting, Troubleshooting HP SUM, HP SUM fails on Windows hosts due to McAfee firewalls

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6 Troubleshooting Troubleshooting HP SUM When using HP SUM, the logs files are located at the following locations: • Windows (for both firmware and drivers): %SYSTEMDRIVE%\cpqsystem\hp\log\\hpsum_detail_log.txt • Linux: /var/hp/log//hpsum_detail_log.txt NOTE: If you run HP SUM offline, the log files are written to the Linux location. HP SUM also creates trace logs of its installation that can be used to debug problems. These trace files are located in the following places: • Windows Server 2003/Vista/7: %TEMP%\hp_sum\ • Windows Server 2008: %TEMP%\\hp_sum normally the is "1." • Linux: /tmp/hp_sum HP SUM creates a separate trace log for each target server. These are captured in subdirectories under the trace log directories noted in this example. The directory names are based on the IP address of the target, or LocalHost for the LocalSystem. These directories contain the target specific trace information. No passwords or sensitive data are stored in the trace logs. HP SUM fails on Windows hosts due to McAfee firewalls This is a known issue with McAfee that McAfee firewalls block HP SUM traffic. Solution: Enable the port traffic associated with the HP SUM application by performing the following steps: 1. From the system tray, click the McAfee icon. 2. Select Manage Features. 3. Select McAfee Host Intrusion Prevention. 4. Select the Activity Log tab. As displayed in the following image, in the Message column, notice the entry similar to the following: Blocked Incoming TCP from the HOST (15.255.101.110) during execution of HP SUM. Troubleshooting HP SUM 45

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6 Troubleshooting
Troubleshooting HP SUM
When using HP SUM, the logs files are located at the following locations:
•
Windows (for both firmware and drivers):
%SYSTEMDRIVE%\cpqsystem\hp\log\<ip_address>\hpsum_detail_log.txt
•
Linux:
/var/hp/log/<ip_address>/hpsum_detail_log.txt
NOTE:
If you run HP SUM offline, the log files are written to the Linux location.
HP SUM also creates trace logs of its installation that can be used to debug problems. These trace
files are located in the following places:
•
Windows Server 2003/Vista/7:
%TEMP%\hp_sum\
•
Windows Server 2008:
%TEMP%\<number>\hp_sum
normally the <number> is “1.”
•
Linux:
/tmp/hp_sum
HP SUM creates a separate trace log for each target server. These are captured in subdirectories
under the trace log directories noted in this example. The directory names are based on the IP
address of the target, or LocalHost for the LocalSystem. These directories contain the target specific
trace information. No passwords or sensitive data are stored in the trace logs.
HP SUM fails on Windows hosts due to McAfee firewalls
This is a known issue with McAfee that McAfee firewalls block HP SUM traffic.
Solution:
Enable the port traffic associated with the HP SUM application by performing the following
steps:
1.
From the system tray, click the
McAfee
icon.
2.
Select
Manage Features
.
3.
Select
McAfee Host Intrusion Prevention
.
4.
Select the
Activity Log
tab.
As displayed in the following image, in the Message column, notice the entry similar to the
following:
Blocked Incoming TCP from the HOST (15.255.101.110) during
execution of HP SUM
.
Troubleshooting HP SUM
45