HP ProLiant BL660c HP ProLiant and Integrity Firmware Management Best Practice - Page 51

Support and other resources, Information to collect before contacting HP, How to contact HP

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7 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP ProLiant Gen8 Server Management Information Library at http:// www.hp.com/go/ilo/docs. • Onboard Administrator SHOW ALL report (for HP BladeSystem products only) • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level • If you are performing updates in online mode, run the gatherlogs utility, which is included with HP SUM. Run the application from a media device that has read/write permissions. How to contact HP Use the following methods to contact HP technical support: • See the Contact HP worldwide website: http://www.hp.com/go/assistance • Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc • In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/go/subscriberschoice. After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources. Related information Documents http://www.hp.com/go/spp/documentation • HP Service Pack for ProLiant Release Notes • HP Service Pack for ProLiant Server Support Guide Information to collect before contacting HP 51

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7 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the
HP iLO 4 User Guide
or
HP Intelligent Provisioning
User Guide
on the HP ProLiant Gen8 Server Management Information Library at
h
t
tp://
w
w
w
.hp
.co
m/go/ilo/doc
s
.
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
•
If you are performing updates in online mode, run the gatherlogs utility, which is included
with HP SUM. Run the application from a media device that has read/write permissions.
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
h
t
tp://w
w
w
.hp
.co
m/go/a
s
sis
t
ance
•
Use the
Contact hp
link on the HP Support Center website:
h
t
tp://w
w
w
.hp
.co
m/go/hp
s
c
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
h
t
tp://w
w
w
.hp
.co
m/go/su
b
s
c
r
ibe
r
s
c
h
o
i
ce
. After registering, you will receive email notification
of product enhancements, new driver versions, firmware updates, and other product resources.
Related information
Documents
h
t
tp://w
w
w
.hp
.co
m/go/s
pp/doc
ume
n
t
ati
o
n
•
HP Service Pack for ProLiant Release Notes
•
HP Service Pack for ProLiant Server Support Guide
Information to collect before contacting HP
51