HP ProLiant BL660c HP ProLiant and Integrity Firmware Management Best Practice - Page 47

Troubleshooting connection errors, is either the NETBIOS computer name or

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11. Restart HP SUM. Performing these steps allows HP SUM to function, although after a period of time (ranging from minutes to hours), McAfee disables HP SUM access. Troubleshooting connection errors Use these tips to troubleshoot HP SUM connection errors: • Ensure your workstation does not have an existing connection to the ADMIN$ share on the target IP address. If it does, it prevents HP SUM from connecting to the remote server's share because Windows only allows one connection from a client to a server's share. This can be verified by entering net use at a command prompt. If a share to the target IP address \admin$ share exists, delete it, and then attempt the installation again. • Ensure that the target IP address server's admin$ share is accessible. Validate the target server can be accessed by entering net use x: \\\admin$ for the target server IP address or DNS name. When the connection is validated, ensure that it is deleted by entering net use x: /d at the command prompt. • Ensure the user ID being used to connect to the target IP address server is part of the administrator's or Linux root equivalent group. If it is not, HP SUM blocks installation to the target. • Ensure WMI is enabled and running on all Windows target servers. • For Windows target servers, enter the user name in DOMAIN\USER format, where is the administrative user name, and is either the NETBIOS computer name or the Active Directory domain name for this user account. • For Linux, ensure the SSH port is not blocked by a firewall. • For Linux, ensure that the target server can be contacted through SSH and that the scp command is available to securely send files to the target server. • Ensure the firewall ports on any routers in the network. For more information, see "Network ports used by HP SUM" (page 24). • The Symantec Endpoint Protection product blocks HP SUM ability to communicate with remote targets if the Network Threat Analysis feature is enabled. Disable this feature while HP SUM is in use on the workstation. Troubleshooting connection errors 47

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11.
Restart HP SUM.
Performing these steps allows HP SUM to function, although after a period of time (ranging
from minutes to hours), McAfee disables HP SUM access.
Troubleshooting connection errors
Use these tips to troubleshoot HP SUM connection errors:
•
Ensure your workstation does not have an existing connection to the ADMIN$ share on the
target IP address. If it does, it prevents HP SUM from connecting to the remote server’s share
because Windows only allows one connection from a client to a server’s share. This can be
verified by entering
net use
at a command prompt. If a share to the target IP address
\admin$
share exists, delete it, and then attempt the installation again.
•
Ensure that the target IP address server’s admin$ share is accessible. Validate the target server
can be accessed by entering
net use x: \\<ip_address_or_dns_name>\admin$
for the target server IP address or DNS name. When the connection is validated, ensure that
it is deleted by entering
net use x: /d
at the command prompt.
•
Ensure the user ID being used to connect to the target IP address server is part of the
administrator’s or Linux root equivalent group. If it is not, HP SUM blocks installation to the
target.
•
Ensure WMI is enabled and running on all Windows target servers.
•
For Windows target servers, enter the user name in
DOMAIN\USER
format, where
<user>
is the administrative user name, and
<domain>
is either the NETBIOS computer name or the
Active Directory domain name for this user account.
•
For Linux, ensure the SSH port is not blocked by a firewall.
•
For Linux, ensure that the target server can be contacted through SSH and that the
scp
command is available to securely send files to the target server.
•
Ensure the firewall ports on any routers in the network. For more information, see
“Network
ports used by HP SUM” (page 24)
.
•
The Symantec Endpoint Protection product blocks HP SUM ability to communicate with remote
targets if the Network Threat Analysis feature is enabled. Disable this feature while HP SUM
is in use on the workstation.
Troubleshooting connection errors
47