HP Retail Integrated 2x Point of Sale POS Peripherals Configuration Guide
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- HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 1
HP Point of Sale (POS) Peripherals Configuration Guide Document Version 3.90 January 2018 1 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 2
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP Point of Sale (POS) Peripherals Configuration Guide Document Version 3.90.0001 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 3
Cash Drawer 40 6.1.7.1 Cash Drawer and Printer Utility 40 6.1.8 JPOS Drivers for the Cash Drawer 43 6.2 HP Integrated Cash Drawer Port 46 6.2.1 Connection ...46 6.2.2 Integrated Cash Drawer Pinout (RJ12 47 6.2.3 Dual Cash Drawer Connection 48 6.2.3.1 Cash Drawer Cable Info 48 6.2.4 Drivers - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 4
Drawer and Printer Utility 62 6.3.4.2 Dual Cash Drawer Connection 65 JPOS Drivers for the HP USB Cash Drawer 68 6.3.5.1 JPOS Test Applet for the USB Cash Drawer Port 68 6.4 HP Receipt Printer ...74 6.4.1 Connection ...74 6.4.2 Powered USB Cable ...77 6.4.3 NATIVE mode ...79 6.4.4 PRINTER CLASS - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 5
scanners in non-OPOS 322 6.9.4.2 Testing the scanners in OPOS 322 6.9.5 JPOS Drivers for the Scanners 329 6.9.6 Imaging Testing ...334 6.10 HP Retail Jacket for ElitePad Barcode Scanner 340 6.10.1 Connection ...340 6.10.2 Operating Modes ...340 6.10.3 Drivers ...341 6.10.4 Testing the scanner - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 6
-OPOS Test Utility 417 6.14.5.1.2 HP VFD Utility for HP USB Pole Display 419 6.14.5.1.3 HP VFD Utility for HP VFD Display 425 6.14.5.2 Testing pole display in OPOS environment - HP USB Pole Display 436 6.14.6 JPOS Drivers for the pole display 446 6.15 HP Biometric Fingerprint Readers 453 6.15 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 7
498 7.5.7 Testing the Touch Screen 498 7.5.8 JPOS Drivers for the Touch Screen 498 7.5.9 Disable/Enable On-Screen Display (OSD 499 7.6 Touch Screen - HP L6015tm / L6017tm Projective Capacitive (PCap 500 7.6.1 Connection ...500 7.6.2 Windows Drivers for the Touch Screen 500 7.6.3 Touch Screen - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 8
USB Cash Drawer ...513 9.5 HP Receipt Printer ...514 9.6 HP USB Barcode Scanner ...518 9.7 HP Touch Screen (HP L5006tm / HP L5009tm / HP L5015tm 523 9.8 HP MSR...526 9.9 HP Font Loader...528 9.10 HP rp3000 Optical Door ...530 9.11 HP Pole Display ...531 9.12 HP OPOS Logical Device Name Utility 532 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 9
. • Added HP ElitePOS G1 Retail System and peripherals. • Updated HP 7" CFD section and Q & A HP 7" CFD section. • Added HP RP9 Integrated Dual-Head MSR. • Updated Integrated Cash Drawer Port section. • Updated HP Retail Jacket for ElitePad Barcode Scanner section. • Added HP RP9 G1 Retail System - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 10
(thermal receipt printers / stand-alone MSR / hand scanner / POS keyboard with integrated MSR / pole display). The Common Control Object (CCO) version 1.9.000 (or later) have also been installed/registered in the HP Windows operating system image. 3 Port Information To identify the type and number - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 11
Scanners N3680-HP HP Imaging Barcode Scanner HPImagerScanner HP Linear Barcode Scanner HPLinearScanner HP Linear Barcode Scanner II HPLinearScanner HP Presentation Barcode Scanner HPPresentationScanner HP Retail Integrated Barcode Scanner HPIntegratedImagingBarcodeScanner HP Retail Jacket - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 12
HP POS Pole Display HP POS Pole Display HP Retail Integrated 2x20 Complex HPLCM960Display HP Retail Integrated 2x20 Display HPLCM220Display HP Retail RP7 VFD Customer Display HPPOSCCPoleDisplay HP RP9 2x20 LCD Top Mount without Arm HPLM940Display HP RP9 Integrated 2x20 Display - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 13
or your IT support department before making any changes to the OPOS device name. 5.1 Main GUI The following is the GUI of the "HP OPOS Logical Device Name Utility" when the utility is opened: Note: The screen captures are examples, what appears when the utility is run on the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 14
o The "Device" tab in the utility reflects the OPOS drivers that are installed on the unit: o The "Refresh" button will refresh the device tree information: Page 14 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 15
o The "Show Default" button will allow one to set the HP peripherals to default factory name (see section 5 for more details): o The "Setting" tab in the utility reflects the registry location where the utility obtains the data that is displayed in the "device" tab: Page 15 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 16
o The "About" tab provides version information on the utility: o Either the "Exit" or "X" can be used to exit the application: Page 16 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 17
5.2 Obtain OPOS Logical Device Name(s) The following section describes how to obtain the OPOS logical device names that are installed on the unit. 5.2.1 Overview Steps The following is an overview of the steps to obtain the OPOS device name: 1. Open the utility. 2. Select the "Device" tab. 3. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 18
OPOS device name. o The following shows the "LineDisplay" tree expanded. The OPOS device name that is installed on the unit in this example is "HP POS Pole Display" Note: This is an example and may not reflect what is installed on your system. Your system may have more or less items installed - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 19
what is installed on your system. Your system may have more or less items installed. o The following shows the "Scale" tree expanded which is a non-HP branded device. The OPOS device name that is installed on the unit in this example is "Avery Scale": Page 19 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 20
5.3 Change OPOS Logical Device Name(s) The following section describes how to change the OPOS logical device names that are installed on the unit. 5.3.1 Overview Steps The following is an overview of the steps to change the OPOS device name: 1. Once the utility is opened select the "Device" tab. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 21
2. Expand the device tree for which you would like to change the OPOS device name. 3. Select the device name. The name should also appear in the "Edit Device Name" box once it is selected: Page 21 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 22
4. Enter/edit the OPOS name that you wish the selected device to be: 5. Once the device name has been entered in the edit box, click on the "SAVE" button: Page 22 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 23
After clicking the "SAVE" button you will be prompted to confirm that you want to make the changes, click on "YES" to make the changes: Once you have confirmed you want to make the changes the utility will refresh and close all the device trees. When one re-opens the particular tree that was changed - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 24
back to the factory default OPOS logical name. Note: By default this utility will only set the HP branded peripherals to the factory default name if selected. Please refer to section 6 for non-HP branded peripherals being added to INI file. 5.4.1 Overview Steps The following is an overview of the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 25
2. Select the device you wish to change back to the factory default name: 3. Click on the "Show Default" button: Page 25 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 26
The following shows the utility GUI after the "Show Defaults" button has been clicked: Page 26 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 27
4. Select the category of the device that you would like to set back to the factory default OPOS name. Page 27 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 28
5. Select the device of the device that you would like to set back to the factory default OPOS name. Page 28 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 29
o Once you have selected the device the factory default name will be entered into the "Default Logical Name" box. Page 29 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 30
o To save the default name click on the "Set Default" button: 6. You will be asked to confirm that you want to make the change: Page 30 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 31
INI file is created if it does not already exist. The "default.ini" file is used by the utility for the default names of the HP peripherals in the default drop box section of the utility. If the "default.ini" is modified for non - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 32
The following is showing the default INI file which reflects the above screen capture: If the "default.ini" file is modified to add a device (i.e. scale) the default INI file would look something like the following: Page 32 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 33
default.INI file it will look like: Note: If the OPOS drivers for the device are re-installed this may change the device name. The "HP OPOS Logical Device Name" utility does not install any OPOS drivers or any registry entries to the OPOS drivers. Page 33 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 34
XP Pro operating system and "C:\SWSetup\Point of Sale\Receipt Printer\Cash Drawer" for Vista / WEPOS / POSReady / Win7 / Win 8.1 / Win 10 operating system. 6.1 HP Cash Drawer and Flip-Top Cash Drawer Heavy Duty Cash Drawer Standard Duty Cash Drawer and USB Cash Drawer Flip-Top Cash Drawer In the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 35
6.1.1 Key lock position The following shows the key lock position for the HP cash drawers: Heavy Duty Cash Drawer Lock Option 1 (Locked Closed) 2 (Online) 3 (Manual Open) 4 (Locked Open) Description Prevents the cash drawer from being opened by electrical signal from the printer. Operation of the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 36
6.1.2 Connection The cash drawer is attached to the back of the printer or integrated cash drawer port using a RJ12 type connector (the smaller connector). The smaller connector connects to the back of the printer, the larger connector connects to - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 37
The following is the back of the printer with the cover open: Close-up of cash drawer connector on the back of the printer: Page 37 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 38
request the cash drawer open command so the application can open the cash drawer (i.e. No Sale). The following the decimal commands when attached to the HP receipt printer: Cash drawer 1 27 112 0 8 8 Cash Drawer 2 27 112 1 8 8 Detailed explanation of the cash drawer command: Page 38 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 39
The following are the cash drawer cable part numbers for a dual cash drawer configuration when the HP cash drawers are attached to HP receipt printer or directly to HP point of sale system that have integrated cash drawer port: 1st Drawer** 2nd Drawer Y-Adapter CD-001A CD-001B CD-D1D2 ** This - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 40
6.1.6 OPOS Drivers for the Cash Drawer The OPOS drivers for the cash drawer are included in the printer OPOS driver installation. Confirm that the cash drawer is connected to the back of the printer via the cash drawer cable. 6.1.7 OPOS Test Applet for the Cash Drawer The cash drawer may be tested - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 41
3. Select correct device name for the cash drawer to be tested. 4. Click the Open button. 5. Click the Enable button. 6. Click the Open Drawer button and the cash drawer should open. The GUI should also show status that the cash drawer is open. Page 41 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 42
7. Close the cash drawer and the GUI should give the status that the cash drawer is closed. 8. Exit the test utility by clicking on DISABLE/CLOSE/CLOSE FORM and then click on EXIT. Page 42 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 43
6.1.8 JPOS Drivers for the Cash Drawer The JPOS drivers are included in the HP factory image and are also available from HP.COM. The following is an overview of the steps to test the cash drawer followed by detailed steps: 1. Open Printer/Cash Drawer/MICR Unit Test - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 44
3. Select the "CashDrawer" model in the Profile dropdown box: 4. Click the Open button. 5. Click the Claim button. Page 44 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 45
6. Click the Enable button. Note: Depending on the JPOS driver version (prior to March 2012 release) when you click on the "OpenDrawer" button the cash drawer should pop open. When the "Timeout" value set to "0", if the cash drawer is not closed within 10 seconds a "JPOSEXCEPTION CAUGHT" error - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 46
connector). Note: The integrated cash drawer port is to be used in conjunction with a cash drawer that has a 24VDC solenoid. HP RP9 G1 Retail System: Refer to the Hardware Reference Guide included in the HP factory image and available from HP.COM. HP RP2 Model 2000/2030: HP rp3100: Page 46 of - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 47
HP rp5800 and HP rp5810: HP RP7 Model 7100/7800: 6.2.2 Integrated Cash Drawer Pinout (RJ12) The integrated cash drawer port supports a 24VDC solenoid cash drawer (RJ12 connector). The following is the pin out for the integrated cash drawer port. Pin # 1 2 3 4 5 6 Description Chassis ground Drawer - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 48
The following are the cash drawer cable part numbers for a dual cash drawer configuration when the HP cash drawers are attached to integrated cash drawer port or directly to HP point of sale system that have integrated cash drawer port: 1st Drawer** 2nd Drawer Y-Adapter CD-001A CD-001B CD-D1D2 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 49
Cash Drawer Utility. • C:\\Hewlett-Packard\HP Integrated Cash Drawer\OPOS\HPOPOSCDUtility.exe. 2. Click the "Open" button. 3. Click the "Claim" button. 4. Click the "Enable" button. The "Drawer Status" will display a status event for the cash drawer current state. 5. Click - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 50
2. Click the "Open" button. 3. Click the "Claim" button. 4. Click the "Enable" button. The "Drawer Status" will display a status event for the cash drawer current state. 5. Click the "Open Drawer" button to open the cash drawer. The "Drawer Status" should reflect the cash - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 51
6. Close the cash drawer. The "Drawer Status" should reflect the cash drawer closed state. 7. To exit the utility: • Click the "Disable" button. • Click the "Release" button. • Click the "Close" button. • Click the "X" in the upper right-hand corner of the utility window(s). Page 51 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 52
utility is included in the HP Factory image and can be obtained by downloading and installing the "HP USB Receipt Printer OPOS Test StatusUpdateEvent should be displayed reflecting the cash drawer open state. 7. Close the cash drawer. A StatusUpdateEvent should be displayed reflecting the cash - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 53
3. Under Device To Open, select the device name for the cash drawer to be tested. 4. Click the Open button. 5. Click the Enable button. 6. Click the Open Drawer button to open the cash drawer. A StatusUpdateEvent should be displayed reflecting the cash drawer open state. Page 53 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 54
7. Close the cash drawer. A StatusUpdateEvent should be displayed reflecting the cash drawer closed state. 8. To exit the utility: • Click the Disable button. • Click the Close button. • Click the "X" in the upper righthand corner of the utility window. Page 54 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 55
Page 55 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 56
Cash Drawer Utility. • C:\\Hewlett-Packard\HP Integrated Cash Drawer\JavaPOS\service\HPJPosCDUtility.exe. 2. Click the "Open" button. 3. Click the "Claim" button. 4. Click the "Enable" button. The "Drawer Status" will display a status event for the cash drawer current state - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 57
4. Click the "Enable" button. The "Drawer Status" will display a status event for the cash drawer current state. 5. Click the "Open Drawer" button to open the cash drawer. The "Drawer Status" should reflect the cash - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 58
7. To exit the utility: • Click the "Disable" button. • Click the "Release" button. • Click the "Close" button. • Click the "X" in the upper right-hand corner of the utility window(s). Page 58 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 59
power portion of USB port is not utilized. 6.3.2 Drivers and utilities for the HP USB Cash Drawer The HP USB cash drawer may be tested with several utilities which are described in the following sections of the guide. 6.3.3 Windows Test Utility for USB Cash Drawer The following is an overview of - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 60
3. Click on "Open Cash Drawer" button and the drawer should open and provide status. 4. Close the cash drawer. Page 60 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 61
5. Click the "X" button in the upper right corner to exit the utility. Page 61 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 62
\OPOS_Test_Application.exe. 2. Click the CashDrawer button. 3. Select the correct device name for the cash drawer to be tested. The OPOS name for the HP USB cash drawer is: HPUSBCashDrawer-1. 4. Click the Open button. 5. Click the Enable button. 6. Click the Open Drawer button and the cash drawer - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 63
3. Select the correct device name for the cash drawer to be tested. The OPOS name for the HP USB cash drawer is: HPUSBCashDrawer-1. 4. Click the Open button. 5. Click the Enable button. 6. Click the Open Drawer button and the cash drawer should open. The - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 64
7. Close the cash drawer and the GUI should give the status that the cash drawer is closed. 8. Click the Disable button, then Close button, then Close Form button, and then the "X" button on the top right to exit. Page 64 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 65
6.3.4.2 Dual Cash Drawer Connection For dual USB cash drawer, attach a second HP USB cash drawer to USB connection. The following is overview of the steps to add a second USB cash drawer followed by detailed steps in order - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 66
3. Click "Next" button. 4. Click on "Health Check (Interactive)" button. 5. Click on the "OK" button. 6. The cash drawer should be open with a GUI indicating the successful drawer. Page 66 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 67
7. Click on the "OK" button. 8. Click on the "Cancel" button to quit the health check. 9. Click on the "Finish" button. 10. Exit the test utility. Page 67 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 68
USB Cash Drawer Port drivers are included in the HP factory image and are also available from HP.COM. 6.3.5.1 JPOS Test Applet for the USB Cash Drawer Port 1. Open JavaPOStester. • C:\xxxxx\Point of Sale\Cash Drawer\USB Cash Drawer\USB Cash Drawer JPOS\ - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 69
2. Click the CashDrawer tab. 3. Select the proper device from the dropdown menu. Page 69 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 70
4. Click the Open button. 5. Click the Claim button. Page 70 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 71
6. Check the Device enabled checkbox. The drawer status will appear in the GUI. 7. Click the Open Cash Drawer button to open the selected cash drawer. Page 71 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 72
8. After drawer has opened successfully, close the drawer and click on the Release button. Note: Multiple STATUS UPDATE EVENTs with the same status may appear in the GUI. Page 72 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 73
9. Click the Close button. 10. Click the Exit button to close the test application. Page 73 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 74
USB port is located. HP ElitePOS G1 Retail System: Refer to the Hardware Reference Guide included in the HP factory image and available from HP.COM. HP RP9 G1 Retail System: Refer to the Hardware Reference Guide included in the HP factory image and available from HP.COM. HP RP2 Model 2000/2030 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 75
HP RP7 Model 7100 and HP RP7 Model 7800: HP ap5000: HP rp3000: Page 75 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 76
HP rp5700: HP rp5800 and HP rp5810: HP rp5000: Note: The 24V powered USB port and cable are keyed differently than 12V powered USB connector, as well as the color. Page 76 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 77
6.4.2 Powered USB Cable The following is the powered USB cable for single station printer and the hybrid printer (color of the cable maybe different than what is shown): The following is the powered USB cable for the hybrid printer with imager: Page 77 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 78
The single station printer with serial interface requires two cables: power (hosiden) and serial data cable. The following is the powered (hosiden) cable for the single station printer with serial interface: The serial data cable is standard null modem cable and the following is the pin out of the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 79
Manager when the printer is in native mode, they can be found on HP.COM. The following is showing what appears in Windows Device Manager after the been loaded for the printer in NATIVE mode (native mode is only supported in XP based operating system - WePOS / POSReady 2009 / Windows XP Professional): Single - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 80
HP Hybrid Printer in Native mode Page 80 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 81
6.4.4 PRINTER CLASS Mode When the printer is in PRINTER CLASS mode, the Microsoft Windows native drivers are loaded by operating system for device manager. PRINTER CLASS mode must be used when the POS application does not use OPOS driver to communicate the receipt printer. The following is showing - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 82
model and A776 printer. The following are minimum version of the firmware that supports the COMM CLASS option: Firmware Version A776 A799 Boot Firmware Version 1.25 1.06 examples of the diagnostics printout: HP Single Station Printer (A799) HP Hybrid Thermal Printer (A776) Page 82 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 83
The following is showing what appears in Windows Device Manager after the driver has been loaded for the printer in COMM CLASS mode: Page 83 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 84
switch the printer between NATIVE / PRINTER / COMM Class mode. The HP USB receipt printer must be attached to the desktop computer and all Microsoft the printer. If the printer is in COMM CLASS mode, the GUI will display the virtual com port that is assigned to the printer on the unit that utility - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 85
6.4.6.1 Set printer to NATIVE mode The following are the steps to switch the printer to NATIVE MODE (native mode is only supported in XP based operating system - WePOS / POSReady 2009 / Windows XP Professional): Note: Native Mode option is no longer available starting with version 1.0.0.9 of the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 86
6.4.6.2 Set printer to PRINTER CLASS mode (default) The following are the steps to switch the printer to PRINTER CLASS MODE (printer default): 1. Select PRINTER CLASS in the GUI. 2. Click on the CHANGE button. 3. Once the printer has loaded the drivers and changed modes, the GUI will change the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 87
GUI. 2. Click on the CHANGE button. 3. Once the printer has loaded the drivers, close and re-open the utility in order to have the utility display the virtual COMM PORT that was assigned by Windows. Page 87 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 88
One may also look in Windows Device Manager PORTS to see the virtual COMM PORT assignment. 6.4.7 Serial Printer The serial version of the printer will not show as a unique device in Windows device manager. Ensure that the serial port in device manager is present and does not have yellow bang. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 89
6.4.8 Windows Drivers for the Receipt Printer Drivers The printer has two modes: NATIVE and PRINTER CLASS. PRINTER CLASS is the default mode of the printer. The PRINTER CLASS mode is used with POS application that use Windows printer driver to print, they do not use OPOS to communicate to the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 90
2.Select your printer model that appear on the screen. 3. Select the USBxxx (Virtual Printer Port of USB) printer port from the drop menu (towards the bottom of the drop down menu). Page 90 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 91
When the selections are made, the selection should be similar to the following screen: In order to make the printer the default printer select the option "Set as default printer". Page 91 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 92
If one wishes to print a test page, select the option "Print test page" in the GUI. 4.Click "OK" to install the printer driver and a test print out will occur if the option was selected. Page 92 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 93
6.4.8.2 Windows Printer Driver (Serial) for v1.0.5 for POSReady 2009 The following is an overview of the steps to test the receipt printer followed by detailed steps: 1. Print out the diagnostic form on the printer in order to obtain the baud rate the printer is set to. 2.Go into the communication - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 94
Note: The baud rate may be different than the screen shot shown above. 3. Start the setup program for the Windows mini-drivers by double clicking on "HP_Mini_Drivers.BAT" file and click "OK" One can open the "HP_Mini_Drivers.BAT" file from the "C:\xxxxx\Point of Sale\Receipt Printer\Windows Receipt - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 95
4. Select your printer model that appears on the screen. 5. Select the COM (serial) port that the printer is attached to. Page 95 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 96
When the selections are made, the selection should be similar to the following screen: In order to make the printer the default printer, select the option "Set as default printer": Page 96 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 97
To print a small test page, select the option "Print test page": 6. Click "OK" to install the printer driver and a test printout will occur if the option was selected. Page 97 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 98
the drivers are located and select the "OEMPRINT.INF" file and click "Open" 10. When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. 11. On the "Print Sharing" GUI select the option "Do not share this printer" and click - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 99
The following is partial A799II - Diagnostics Form printout showing the IP address and Port info: Note: The default IP address is 192.0.0.192. If this address appears on the printout, the printer has not obtained an IP address Page 99 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 100
2. Go to Control Panel - Devices and Printers and select "Add a printer". Page 100 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 101
3. Select "Add a local printer". Do not select the network option. 4. Select "Create a new port" option. Page 101 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 102
5. Select "Standard TCP / IP Port" option and click on the next button. 6. Enter the IP Address that is printed on the diagnostics form and click on the "Next" button. Note: The IP Address is an example, yours will differ. Page 102 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 103
7. On the "Additional port information required" GUI select "Standard Generic Network Card" and click on "Next" and click the "Finish" button. Page 103 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 104
located and select the "OEMPRINT.INF" file and click "Open" For the HP factory image the location are: 32Bit Image C:\ xxxxx\Point of Sale\Receipt folder. 10. When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. Note: You model may - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 105
11. On the "Print Sharing" GUI select the option "Do not share this printer" and click on the "Next" button. 12. On the "Print Test Page" GUI select the "No" option and click on the "Next" button. The configuration is not complete is the reason for selecting no. Page 105 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 106
13. Click on the "Finish" button. 14. Go to the "Devices and Printers" and right click on the printer that was just installed and select "Properties". Page 106 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 107
15. Select the "Ports" tab. 16. Highlight the port for the printer that was installed and select "Configure Port". Page 107 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 108
17. Go to the "Raw Settings" section on the "Configure Standard TCP/IP Port monitor" GUI. In the "Port Number" section enter 9001 (double check the diagnostics form to confirm 9001 is on the "Raw TCPIP Port" and click OK. 18. Close the printer properties GUI screen. 19. Go to the "Devices and - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 109
6.4.8.4 Windows Printer Driver (USB) for v1.0.0 - 1.0.3 The following is an overview of the steps to test the receipt printer followed by detailed steps: 1. Start the setup program for the Windows mini-drivers by opening the "HPSETUP.EXE" program and click "OK" on the main GUI (graphical user - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 110
2. Select if running 32-Bit or 64-Bit operating system. 3. Select the printer model that you wish to install. Page 110 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 111
Select the printer driver option that you wish to install from the drop down menu. • The HP A7xx CD#1 and HP A7x CD#2 versions generate a pulse to open cash drawer 1 or 2, respectively after each document. The HP A7xx COMP version does not send the reset command at the start of every document. Note - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 112
When the selections are made, the selection should be similar to the following screen: In order to make the printer the default printer select the option "Set as default printer". Page 112 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 113
If one wishes to print a very small test page, select the option "Print test page" in the GUI. 6. Click "OK" to install the printer driver and a small test print out will occur if the option was selected. Note: If the option was selected to install the printer driver with "NoCut" when "Print Test - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 114
6.4.8.5 Windows Printer Driver (Serial) for v1.0.0 - 1.0.3 The following is an overview of the steps to test the receipt printer followed by detailed steps: 1. Print out the diagnostic form on the printer in order to obtain the baud rate the printer is set to. 2. Go into the communication port - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 115
Note: The baud rate may be different than the screen shot shown above. 3. Start the setup program for the Windows mini-drivers by double clicking on "HPSETUP.EXE" file and click "OK". One can open the "HPSETUP.EXE" file from the start menu or go to the "C:\xxxxx\Point of Sale\Receipt Printer\Windows - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 116
Select the printer driver option that you wish to install from the drop down menu. • The HP A7xx CD#1 and HP A7x CD#2 versions generate a pulse to open cash drawer 1 or 2, respectively after each document. The HP A7xx COMP version does not send the reset command at the start of every document. Note - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 117
6. Select the COM (serial) port the printer is attached to. When the selections are made, the selection should be similar to the following screen: Page 117 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 118
In order to make the printer the default printer select the option "Set as default printer". If one wishes to print a very small test page, select the option "Print test page" in the GUI. 7. Click "OK" to install the printer driver and a small test print out will occur if the option was selected. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 119
6.4.8.6 Test Receipt Printer in Windows Environment (non-OPOS) In addition to the test option during the Windows mini-drivers installation, once the printer driver is loaded one may use notepad (or WordPad) to confirm the drivers are loaded and communicating to the printer. Type in a sentence or - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 120
Or one can set all the margins to zero "0". By setting the margins to zero "0", WordPad to automatically sets the margins to the minimum setting. Page 120 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 121
The following is a partial example of appears on the print out using the file that is included with mini-drivers: Page 121 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 122
" file and click "Open". 6.When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. 7.Enter a printer name or use the default of "HP Receipt" and click on the "Next" button. 8.Once the printer drivers is installed click on the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 123
2. Select "Add a local printer". 3.Select "Use an existing port" option and "USB00x (Virtual printer port for USB)" Page 123 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 124
browse to the location where the drivers are located and select the "HP_Receipt_OEM" or "HP_Receipt_OEM64" file and click "Open" For the HP factory image the locations are: 32Bit Image C:\xxxxx\Point of Sale\Receipt Printer\Windows Receipt Printer Drivers\32Bit_MiniDrivers\Receipt 64Bit Image - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 125
6.When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. 7.Enter a printer name or use the default of "HP Receipt" and click on the "Next" button. Page 125 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 126
8.Once the printer drivers is installed click on the "Finish" button. Prior to clicking on the "Finish" button one can click "Print a test page". Page 126 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 127
9. When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. 10. Enter a printer name or use the default of "HP Receipt" and click on the "Next" button. 11. Once the printer drivers is - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 128
3. Go to Control Panel - Devices and Printers and select "Add a printer". 4. Select "Add a local printer". 5. Select "Use an existing port" option and select the COM port the printer is attached to. Page 128 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 129
6. When the "Install the printer driver" GUI appears select "Have Disk" option and click on "Next". Note: The above COM port maybe differ than your setting. 7. When the "Install the printer driver" GUI appears select "Have Disk" option and click on "Next". Page 129 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 130
browse to the location where the drivers are located and select the "HP_Receipt_OEM" or "HP_Receipt_OEM64" file and click "Open". For the HP factory image the locations are: 32Bit Image C:\xxxxx\Point of Sale\Receipt Printer\Windows Receipt Printer Drivers\32Bit_MiniDrivers\Receipt 64Bit Image - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 131
10. Enter a printer name or use the default of "HP Receipt" and click on the "Next" button. 11. Once the printer drivers is installed click on the "Finish" button. Prior to clicking on the "Finish" button one can click "Print a test page". Page 131 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 132
" file and click "Open". 11. When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. 12. Enter a printer name or use the default of "HP Receipt" and click on the "Next" button. 13. Once the printer drivers is installed click on - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 133
The following is partial A799II - Diagnostics Form printout showing the IP address and Port info: Note: The default IP address is 192.0.0.192. If this address appears on the printout, the printer has not obtained an IP address Page 133 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 134
2. Go to Control Panel - Devices and Printers and select "Add a printer". 3. Select "Add a local printer". Do not select the network option. 4. Select "Create a new port" option. Page 134 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 135
5. Select "Standard TCP / IP Port" option and click on the next button. 6. Uncheck "Query the printer and automatically select the driver to use" 7. Enter the IP Address that is printed on the diagnostics form and click on the "Next" button. Note: The IP Address above is an example. Page 135 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 136
After click the "Next" button "Detecting TCP/IP Port" box will appear. 8. On the "Additional port information required" GUI select "Standard Generic Network Card" and click on "Next". Page 136 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 137
browse to the location where the drivers are located and select the "HP_Receipt_OEM" or "HP_Receipt_OEM64" file and click "Open" For the HP factory image the locations are: 32Bit Image C:\xxxxx\Point of Sale\Receipt Printer\Windows Receipt Printer Drivers\32Bit_MiniDrivers\Receipt 64Bit Image - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 138
11. When you are back to the "Install the printer Driver" GUI "HP Receipt" printer will appear, click on the "Next" button. 12. Enter a printer name or use the default of "HP Receipt" and click on the "Next" button. Page 138 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 139
13. Once the printer drivers is installed click on the "Finish" button. Do not click on the "Print a test page" button since the configuration is not complete. 14. Go to the "Devices and Printers" and right click on the printer that was just installed and select "Printer Properties". 15. Select the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 140
17. Go to the "Raw Settings" section on the "Configure Standard TCP/IP Port monitor" GUI. In the "Port Number" section enter 9001 (double check the diagnostics form to confirm 9001 is on the "Raw TCPIP Port" and click OK. 18. Close the printer properties GUI screen. 19. Go to the "Devices and - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 141
/ cash drawer selection are not located in the receipt printer advanced options. 1. Go the Printer and Faxes section in Windows. 2. Select the HP Receipt Printer and right click to go to the Printing Preferences. 3. Click on the Printing Preferences button. 4. Click on the Advance button. Page - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 142
5. Selection the desired option in the Printer Features section. The following screens show the selections that are available in the each of the three areas: Page 142 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 143
Page 143 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 144
6.4.9 Knife Cut Commands Some POS application that use the Windows mini-drivers request the knife cut command so the application can perform a cut after something is printed (i.e. No Sale). The following the decimal commands: The partial knife cut leaves 5mm (0.20 inch) of paper on the left edge. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 145
OPOS Installation - USB The following is an overview of the steps to install the receipt printer followed by detailed steps: 1. Open OPOS Support For HP Printers. • C:\xxxxx\Point of Sale\Receipt Printer\POS Printer OPOS\setup.exe. 2. Select only the printer(s) that need to be installed. 3. Select - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 146
4. Select the Emulation Mode of the printer being installed (HP H300 Printer is Generation II). If HP A776/A776II Printer was selected, choose the appropriate Imager option. Page 146 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 147
CCO package is installed prior to using the OPOS test program or a Point Of Sale application. The CCO installation package can be found in the HP factory image or HP.COM. 6. Select USB Communications as the Connection Method. Page 147 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 148
7. Select the USB connection method (printer class is the default). 8. For the remaining options, defaults can be selected until the installation is complete. Page 148 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 149
. Detailed Steps 1. Print out the diagnostic form on the printer in order to obtain the baud rate the printer is set to. 2. Open OPOS Support For HP Printers. • C:\xxxxx\Point of Sale\Receipt Printer\POS Printer OPOS\setup.exe. 3. Select only the printer(s) that need to be installed. Page 149 of - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 150
4. Select the Emulation Mode of the printer being installed (HP H300 Printer is Generation II). If HP A776/A776II Printer was selected, choose the appropriate Imager option. Page 150 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 151
CCO package is installed prior to using the OPOS test program or a Point Of Sale application. The CCO installation package can be found in the HP factory image or HP.COM. 6. Select Serial Communications as the Connection Method. Page 151 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 152
7. Select the COM (serial) port that the printer is attached. 8. Refer to the diagnostics form that was printed in step 1 for the baud rate of the printer and select the Baudrate for Serial Communications. Note: The baud rate may be different than that shown above. Page 152 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 153
9. Select the Parity for Serial Communications. 10. Select the Flow Control for Serial Communications. 11. For the remaining options, defaults can be selected until the installation is complete. Page 153 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 154
remaining options, defaults can be selected until the installation is complete. Detailed Steps 1. Open OPOS Support For HP Printers. • C:\xxxxx\Point of Sale\Receipt Printer\POS Printer OPOS\setup.exe. 2. Select HP A799/A799II Printer for Printer choices. Currently this is the only model offered by - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 155
CCO package is installed prior to using the OPOS test program or a Point Of Sale application. The CCO installation package can be found in the HP factory image or HP.COM. Page 155 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 156
5. Select Ethernet Communications (A799 II) as the Connection Method. 6. For the remaining options, defaults can be selected until the installation is complete. Page 156 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 157
6.4.10.4 OPOS - Ethernet IP Address (Registry) 1. Plug the printer into the network and have power to the printer. 2. Run a diagnostic printout and obtain the printer IP address from the printout. Steps to obtain a diagnostics printout. a) Be sure paper is in the printer (1). b) Open the receipt - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 158
3. Go to the "Ethernet" folder that is found in the OPOS package folder. Then go to the "Registry Files" folder within the package. 4. In 32Bit operating system using Notepad (or text editor) modify the "Printer_32Ethernet.REG" file with the Port / Address (IP Address) that is on the diagnostics - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 159
6. Double click on the registry file to update the registry. One of the following messages will appear asking for confirmation. Click the YES button to allow the registry to be updated. After clicking the YES button, one of the following confirmation screens will appear indicating that the update - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 160
6.4.10.5 OPOS - Ethernet IP Address (GUI) 1. Plug the printer into the network and have power to the printer. 2. Run a diagnostic printout and obtain the printer IP address from the printout. Steps to obtain a diagnostics printout. e) Be sure paper is in the printer (1). f) Open the receipt cover - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 161
3. Go to the "Ethernet" folder that is found in the OPOS package folder. Then go to the "GUI" folder within the package. 4. Open the Receipt Printer IP Address utility via the batch file (if one wants to open the GUI directly ensure it is done with administrate privileges). Enter the IP Address for - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 162
6. Close the Receipt Printer IP Address utility. Button Blank Box OK Clear IP Address Exit Description Where the IP Address for the receipt printer is entered. Will update the Windows registry with the information entered in the box. Note: If you are not sure of the address of the printer or what - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 163
6.4.10.6 OPOS Test Applet for the Receipt Printer - Receipt Printer and Cash Drawer Utility The following is overview of the steps to test the receipt printer followed by detailed steps: 1. Open OPOS Test Application. • C:\xxxxx\Point of Sale\Receipt Printer\OPOS Test Utility\OPOS_Test_Application. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 164
3. Select printer from the drop down menu. 4. Click "Open Printer", in the main GUI one will receive status. If successful the status will say SUCCESS. If failure occurs at this point make sure the printer is plugged in and the LED is on solid and the OPOS drivers are installed on the computer. Page - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 165
installed on this unit. If the CCO files need to be installed, they can be found in the HP factory image (C:\xxxxx\Point of Sale\Common Control Object (CCO)) and are also available from HP.COM. 6. Click "Enable Printer", in the main GUI one will receive status. If successful the status will - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 166
7. What is typed in the sample text to print box will be sent to the printer to be printed on the receipt printer when one clicks on "PRINT" button. Page 166 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 167
8. Click "Feed" to advance the paper 10 line feed that is in the receipt printer. In the GUI success status should appear after the "Feed" button is successful: 9. Click "Cut" to cut the receipt. In the GUI success status should appear after the "Cut" button is successful: Page 167 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 168
10. To exit the application clicking on "DISABLE PRINTER" / "Release Printer" / "Close Printer" and "Close Form". Page 168 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 169
11. To close the main application GUI, click on EXIT. Page 169 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 170
6.4.10.7 Rotate Left Testing The following is overview of the steps to test the receipt printer followed by detailed steps: 1. Open OPOS Test Application. • C:\xxxxx\Point of Sale\Receipt Printer\OPOS Test Utility\OPOS_Test_Application.exe. 2. Click the Printer button. 3. Select your printer from - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 171
3. Select your printer from the drop down menu. 4. Click "Open Printer", in the main GUI one will receive status. If successful the status will say SUCCESS. If failure occurs at this point make sure the printer is plugged in and the LED is on solid and the OPOS drivers are installed on the computer. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 172
6. Click "Enable Printer", in the main GUI one will receive status. If successful, the status will say SUCCESS as shown below for "Open Printer" / "Claim Printer" / Enable Printer". Page 172 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 173
7. Click on "Print" button to confirm that the printer is printing. Below is example of what is printed on the receipt: Page 173 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 174
8. Click on "Rotate Left" button. Page 174 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 175
9. Click on "PRINT" button. Page 175 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 176
10. Click on "Rotate Normal" button. Below is example of what is printed on the receipt: Page 176 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 177
11. To exit the application clicking on "DISABLE PRINTER" / "Release Printer" / "Close Printer" and "Close Form". Page 177 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 178
12. To close the main application GUI, click on EXIT. Page 178 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 179
6.4.10.8 Bitmap / Barcode Testing 1. The following are the steps to test bitmap or barcode on the receipt printer: a. If you have not enabled the printer, please complete steps in the previous section. b. Click on "Bitmaps & Barcodes" button Page 179 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 180
Bitmap i. There are three test bitmaps (GRID.BMP / HP.BMP / TEST.BMP) that can be used. These bitmaps are located in the "C:\xxxxx\Point of Sale\Receipt Printer\OPOS Test Utility. ii. Select the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 181
vi. Click on DISABLE PRINTER / RELEASE PRINTER / CLOSE PRINTER and CLOSE FORM button. Page 181 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 182
Barcode i. Select the bar code alignment (left / center / right). ii. Select "Human Readable Characters" (Above / Below / None). iii. Select Bar Code Width (Small / Medium / Large) iv. Select Interleaved 2 of 5 in the drop down box. v. Type in numerical value for the barcode. vi. Click on " - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 183
xi. Click on "Close Form" button. Page 183 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 184
6.4.10.9 Receipt Printer and Cash Drawer Utility - Cash Drawer Testing The following is an overview of the steps to test the cash drawer followed by detailed steps: 1. Open OPOS Test Application. • C:\xxxxx\Point of Sale\Receipt Printer\OPOS Test Utility\OPOS_Test_Application.exe. 2. Click the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 185
3. Select correct device name for the cash drawer to be tested. 4. Click the Open button. 5. Click the Enable button. 6. Click "OPEN Drawer" and the cash drawer should open. The GUI should also show status that the cash drawer is open. Page 185 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 186
7. Close the cash drawer and the GUI should give the status that the cash drawer is closed. 8. Exit the test utility the clicking on DISABLE/CLOSE/CLOSE FORM and then click on EXIT. Page 186 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 187
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6.4.11 OPOS Test Applet for the MICR The following is overview of the steps to test the receipt printer followed by detailed steps: 1. Open OPOS Test Application. • C:\xxxxx\Point of Sale\Receipt Printer\OPOS Test Utility\OPOS_Test_Application.exe. 2. Click the MICR button. 3. Click the Open MICR - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 189
3. Click the Open MICR button. The main GUI should show SUCCESS. 4. Click the Claim MICR button. The main GUI should show SUCCESS. Page 189 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 190
5. Click the Enable MICR button. The main GUI should show SUCCESS. If one receives a message stating "NO Hardware" and the LED is blinking on the printer, please ensure that there is not a paper jam. 6. Insert the check in the front of the printer until the front LED comes on. Page 190 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 191
7. Click the Begin Insertion button. 8. Click the End Insertion button. At this point the printer will perform the MICR operation; the document should come out the front and then will be returned back to the bottom portion of the printer. 9. Click the Enable Data Event button. The data from the MICR - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 192
Note in the above example the actual number have been replaced the "x". 10. Click the Begin Removal button and remove the check from the printer when it has been ejected. 11. Click the End Removal button. Page 192 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 193
12. To exit the application, click the Disable MICR button, the Release MICR button, and the Close MICR button. 13. Click the Close Form button. Page 193 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 194
6.4.12 OPOS Test Applet for the CheckScan Note: The check scanner feature is only available on the HP Hybrid printer that has imaging capabilities. The following is an image of the the HP Hybrid printer model with imaging capabilities: The following is overview of the steps to test the receipt - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 195
3. Click the Open button. Page 195 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 196
4. Click the Claim button. Page 196 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 197
5. Click the Enable button. Page 197 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 198
6. Click the BeginInsertion button. You should hear a click noise from the printer. Page 198 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 199
7. Insert the check face up in the front of the printer until the front LED comes on. 8. Click the EndInsertion button. At this point the printer will perform the "CheckScan" operation; the document should come out the front and then will be returned back to the bottom portion of the printer. Page - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 200
9. Click the Enable Data Event button. Page 200 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 201
10. Click the RetrieveImage button. Page 201 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 202
11. Click on "SAVE AS" under "FILE" to save the image that was captured. Save the file with "TIF" extension. After the file is save in the message box will state "File Written". Page 202 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 203
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12. Click the BeginRemoval button. 13. Click the EndRemoval button. Page 204 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 205
14. Close the "CheckScan" by clicking on DISABLE / RELEASE / CLOSE button in this order. 15. Close the form. Page 205 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 206
is attached to the back of the printer using an RJ12 or similar connector (the smaller connector). On HP cash drawers, this connector sends a HIGH signal from the printer to open the cash drawer. The HIGH signal drawer test section (OPOS Test Applet for the Cash Drawer) of this guide. Page 206 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 207
must be edited to reflect the COM (serial) port to which the printer is attached. The CONFIG.XML from HP is located in the "..\Receipt Printer JPOS\JPOS\jpos\res" folder, the location will most likely be in a setting. The following is the default CONFIG.XML file that comes from HP: Page 207 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 208
If the printer is attached to COM1, one needs to comment out the USB entry / enable the COM port entry and enter the correct COM port. The following is an example of what the changes would look like: Note: Make sure the other communication parameters (Baudrate / DataBits, etc) all match your Windows - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 209
in the CONFIG.XML must be edited to reflect the Ethernet port and IP Address to which the printer is attached. The CONFIG.XML from HP is located in the "..\Receipt Printer JPOS\JPOS\jpos\res" folder; the location will most likely be different location for you point of sale application - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 210
3. Go the "Receipt Printer JPOS\JPOS\jpos\res" folder. 4. Using Notepad (or text editor) modify the A799 section in the "CONFIG.XML" file. The following items will need to be modified: • PortName for Ether will need to be uncommented out. o Remove"!--" (two dashes) from the beginning of the line and - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 211
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6.4.16 JPOS Drivers for the Receipt Printer Drivers The JPOS drivers are included in the HP factory image (C:\xxxxx\Point of Sale\Receipt Printer\JPOS POS Printer) and are also available from HP.COM. The following is an overview of the steps to test the receipt printer followed by detailed steps: - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 213
2. Select the printer model in the profile drop down box: 3. Click the Open button. 4. Click the Claim button. 5. Click the Enable button. After all three buttons are clicked the screen will look similar to the following screen capture: Page 213 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 214
6. Click on the Simple Printing tab. 7. Type the text you wish to print into the Print Data area. Page 214 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 215
8. Click the PrintNormal button. The receipt printer should print the text. Note: In order to see the text you will need to press the line feed button on the printer unless you added several carriage returns to your text. Page 215 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 216
image (C:\xxxxx\Point of Sale\Receipt Printer\JPOS POS Printer) and are also available from HP.COM. The following is an overview of the steps to test the receipt printer followed by detailed steps: 1. Open Printer/Cash Drawer/MICR Unit Test - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 217
Detailed Steps 1. Open Printer/Cash Drawer/MICR Unit Test Application. • C:\xxxxx\Point of Sale\Receipt Printer\JPOS POS Printer\HPJPOSPrinter.bat. 2. After a few seconds the JPOS test utility GUI will appear as shown below. 3. Click on the CheckScanner tab. Page 217 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 218
4. Click the Open button. 5. Click the Claim button. 6. Click the Enable button. After all three buttons on clicked the screen will look similar to the following screen capture: 7. Insert a piece of paper face up that you wish to capture an image of during this test in the front of the printer until - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 219
8. Click the End button in the left TransactionPrint box. The printer will make some noise and move the paper through the imager. After a few seconds a status will appear in the status box. In the open CMD box, it will note the amount of time it took to for the image transfer. The following is an - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 220
9. Check the Data Events Enabled checkbox. 10. Click the Retrievelmage button. After the button is pressed the status will be updated and some information will be filled about the image. Page 220 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 221
11. Click the DisplayImage button to view the image that was scanned. When the DisplayImage button is pressed another box will appear with the image, which will allow one to save the image if they wish. Page 221 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 222
12. To Exit the application one needs to "Disable/Release/Close" the printer and then click on the "X" to close the application. 13. The piece of paper that was inserted in step 7 can be removed from the imager portion of the printer by pulling on the paper; there will be slight force needed when - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 223
6.4.18 JPOS Drivers for the Receipt Printer Drivers - MICR The JPOS drivers are included in the HP factory image (C:\xxxxx\Point of Sale\Receipt Printer\JPOS POS Printer) and are also available from HP.COM. The following is an overview of the steps to test the receipt printer followed by detailed - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 224
3. Click on the MICR tab: 4. Click the Open button. 5. Click the Claim button. 6. Click on the Enable button. After all three buttons on clicked the screen will look similar to the following screen capture: Page 224 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 225
7. Click on the MICR Read tab: 8. Slide the check facing up into the MICR until the LED comes on. 9. Click the Enable Data Events button. Page 225 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 226
10. Click the Begin button in the Insertion box. 11. Click the End button in the Insertion box. When End is clicked, the printer will engage and read the MICR information on the check. Page 226 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 227
The data that was read will appear in the MICR Data box ("x" represents where data that is read would appear). 12. To exit the application, need to disable/release and close the MICR from the MICR tab. The following screen shows the MICR still being claimed by the test utility: Page 227 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 228
The following shows the device has been released and is available for other applications after the "Disable / Release / Close" buttons have been clicked: 13. The piece of paper that was inserted in step 8 can be removed from the imager portion of the printer by pulling on the paper; there will be - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 229
6.4.19 JPOS Drivers for the Receipt Printer Drivers - Slip Printing The JPOS drivers are included in the HP factory image (C:\xxxxx\Point of Sale\Receipt Printer\JPOS POS Printer) and are also available from HP.COM. The following is an overview of the steps to test the receipt printer followed by - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 230
3. Click the Open button. 4. Click the Claim button. 5. Click the Enable button. After all three buttons are clicked the screen will look similar to the following screen capture. 6. Select the Slip option in the Printer Station box. Page 230 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 231
7. Click on the Slip tab. 8. Click the Begin button in the Insertion box. Slide the paper in the front of the printer until it comes out from the top. Page 231 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 232
9. Click the End button in the Insertion box. The paper may move down and the LED light should stay on indicating paper is in the slip. 10. Click on the Simple Printing tab. Page 232 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 233
11. Type some text in the Print Data area; this is the text that should print on the receipt printer and click the PrintNormal button. 12. Click on the Slip tab. Page 233 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 234
13. Click the Begin button in the Removal box. Once the paper comes out from the top remove the paper from the printer. 14. Click the End button in the Removal box. 15. To exit the application, disable/release and close the printer from the "POSPrinter" tab. The following screen shows the printer - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 235
The following shows the printer has been released and is available for other applications after "Disable / Release / Close" button have been clicked: Page 235 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 236
6.4.20 JPOS Drivers for the Receipt Printer Drivers - Barcode Testing Detailed Steps 1. Open Printer/Cash Drawer/MICR Unit Test Application. • C:\xxxxx\Point of Sale\Receipt Printer\JPOS POS Printer\HPJPOSPrinter.bat. 2. Select the printer from the dropdown menu in the POSPrinter tab. 3. Click the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 237
5. Click the Enable button. After all three buttons are clicked the screen will look similar to the following screen capture: 6. Click on the "Bitmaps/Barcode" tab. In the "Print BarCode" section, fill in the appropriate values for the barcode. Below are examples of the various barcode with the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 238
UPCA Page 238 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 239
UPCE Page 239 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 240
JAN 8 Page 240 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 241
JAN13 Page 241 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 242
ITF Page 242 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 243
Codabar Page 243 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 244
Code 39 Page 244 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 245
Code 93 Page 245 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 246
Code 128 Page 246 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 247
Code 128 Page 247 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 248
Code 128 Parsed Page 248 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 249
PDF 417 Page 249 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 250
QR Code Page 250 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 251
6.4.21 JPOS Drivers for the Cash Drawer Drivers The JPOS drivers are included in the HP factory image and are also available from HP.COM. The following is an overview of the steps to test the receipt printer followed by detailed steps: 1. Open Printer/Cash Drawer/MICR Unit Test - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 252
3. Select the CashDrawer model in the Profile dropdown box. 4. Click the Open button. 5. Click the Claim button. 6. Click the Enable button. Page 252 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 253
Note: Depending on the JPOS driver version (prior to March 2012 release) when you click on the "OpenDrawer" button the cash drawer should pop open. When the "Timeout" value set to "0", if the cash drawer is not closed within 10 seconds a "JPOSEXCEPTION CAUGHT" error message will appear, this is OK - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 254
(ASIAN Font Download) - Single Station (A799 with 4MG) Printer The single station printer can have an additional font downloaded to the printer via the HP Font Download utility. The English font will always be present in the printer even when an additional font is downloaded to the printer. The - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 255
2. Click on the "Allocate Memory for Fonts" button. The status box will indicate that the allocation process has been completed. 3. Click on the language that you would like to download to the printer. This process can take up to 10 minutes to complete; during the download process the LED on the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 256
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4. Click on "Print Sample/Diagnostics" to confirm you are able to get a print out after the font download. Note that the print out will be in English. 5. Click on "Exit" to leave and close the application. Page 258 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 259
Reader) 6.5.1 Connection The MSR on the HP ap5000 system is integrated into the system which is connected internally via MSR COM4 19200 8 None 1 None 6.5.2 Windows Drivers for the HP ap5000 MSR Windows operating system supports serial port COM4, so no extra drivers are needed to be installed - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 260
3. When the "Test Mode" has been selected the COM port will appear and in the GUI title bar "(Test Mode)" will appear. At this point when one swipes a card in the ap5000 MSR, the data will appear in the test utility. 4. To exit the application: a. Click "Test Mode" so "(Test Mode)" does not appear - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 261
3. When the "Test Mode" has been selected the COM port will appear and in the GUI title bar "(Test Mode)" will appear. At this point when one swipes a card in the ap5000 MSR, the data will appear in the test utility. Page 261 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 262
4. To exit the application: a. Click "Test Mode" so "(Test Mode)" does not appear in the title of the GUI. b. Click on "Exit" to close test applet. Page 262 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 263
6.5.4.2 Testing HP ap5000 MSR in OPOS mode The following is overview of the steps to test the ap5000 MSR followed by detailed steps: 1. Start the OPOS test - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 264
2. Click on the "OPEN" button to start the test, should receive "Open Success" status message. 3. When one swipes a valid card in the ap5000 MSR data should appear in the test utility. The "x" represent will be replaced by the data that is read from the card that is swiped. Page 264 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 265
4. To exit the application: a. Click "CLOSE" button. b. Click on "X" in the upper right hand corner to close the test applet. Page 265 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 266
6.5.5 JPOS Drivers for the HP ap5000 MSR The HP ap5000 JPOS drivers are included in the HP factory image (C:\xxxxx\Point of Sale\MSR HP ap5000\ap5000 MSR JPOS) and are also available from HP.COM. The following is overview of the steps to test the ap5000 MSR followed by detailed steps: 1. Start the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 267
2. Click on the "MSR" tab: 3. After clicking on the "MSR" tab the screen should look like: Page 267 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 268
The logical name of the device is "HPap5000MSR" which should appear in the logical name field. If another name is present, change the logical name to "HPap5000MSR". If one clicks on the "Configured Device" tab, the names for the device will appear that will be used in the test utility. 4. Click on - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 269
6. Check the "DATA EVENT ENABLED" so there is a check box. 7. Check the "DEVICE ENABLED" so there is a check box. 8. Swipe a credit card and text should appear in the field. Depending on the type of card there may or may not be information displayed in all of the track field. Page 269 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 270
9. Click on "RELEASE" / "CLOSE" and then click "EXIT" to exit the JPOS test utility. Page 270 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 271
SRED • HP RP9 Integrated Dual-Head MSR • HP RP9 Integrated Single-Head MSR • HP USB Mini Magnetic Stripe Reader with Brackets HP ElitePOS MSR HP RP9 Integrated Dual-Head MSR HP RP9 Integrated Single-Head MSR HP USB Mini Magnetic Stripe Reader with Brackets HP Retail Integrated DualHead Magnetic - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 272
on the display. 6.6.2 Interfaces The MSR supports the following interfaces: • USB HID • USB HID Keyboard (default) Both interfaces are supported under OPOS interface, the HP MagSwipe Configuration Utility must be used, and is only available through a Softpaq download from HP.COM. Changing - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 273
Changing Dual Head setting: Click the Change Basic Reader Settings button, make a selection, and click the Send to MSR button. Page 273 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 274
Changing Track Separator and Terminator: Click the Change Basic Reader Settings button, click on the Track Settings tab, either make a selection from Non-Printable Char dropdown menu or type in the separator character to be used, and click the Send to MSR button. Page 274 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 275
6.6.4 Windows Drivers The MSR is natively supported by the Windows operating system as a Human Interface Device (HID). If during the driver installation Windows displays the new hardware wizard, the user needs to accept the defaults that appear during the hardware wizard GUI (for the first screen - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 276
HID Keyboard interface. In order to test the MSR, the OPOS for HP Mini MSR package must be installed. In order to test the MSR when MSR OPOS Test Program. • C:\xxxxx\Point of Sale\MSR (USB)\MSR OPOS Test Program\HP MSR OPOS Test Program.exe 2. Select the MSR OPOS logical name from the drop down menu - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 277
2. Select the MSR OPOS logical name from the drop down menu that you wish to test. 3. Click "OPEN" button, if successful will receive and OPOS_SUCCESS message. Page 277 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 278
4. Click on "CLAIM" button, if successful will receive and OPOS_SUCCESS message. 5. Click on "Device Enabled" so there is a check in the box, if successful will receive and OPOS_SUCCESS message. Page 278 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 279
6. Swipe a credit card. Click on "TRACK DATA" tab to see the data that was read. Page 279 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 280
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In order to test another card swipe it is recommended to click on the "ClearInputProperties" and "ClearInput" button to remove all the data that appears in the test application. 7. To close the MSR OPOS test application click on RELEASE / CLOSE / EXIT buttons in the order stated. Page 281 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 282
MSR The JPOS drivers are included in the HP factory image and are also available from HP.COM. The "MSR Keyboard Base Driver" must appear in the field. Depending on the type of card there may or may not be information displayed in all of the track fields. 9. Click the "RELEASE" button. 10. Click the " - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 283
2. Click on the "Configured Device" tab to obtain the device names. 3. Click on the "MSR" tab. Page 283 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 284
4. Enter the Logical Name for the MSR. (Note: This item is case sensitive). 5. Click on the "OPEN" button; the MSR will beep several times. Page 284 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 285
6. Click on the "CLAIM" button; the MSR will beep several times. 7. Check the "DATA EVENT ENABLED" and "DEVICE ENABLED" checkboxes. Page 285 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 286
8. Swipe a credit card and text should appear in the field. Depending on the type of card there may or may not be information displayed in all of the track fields. 9. Click the "RELEASE" button. Page 286 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 287
10. Click the "CLOSE" button and the click on "EXIT" to exit the JPOS test utility. Page 287 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 288
the power portion of USB port is not utilized. 6.7.2 Windows Drivers for the Barcode Scanner The HP POS scanner uses native drivers for Windows operating system. If during the driver installation Windows displays the new hardware wizard, the user needs to accept the defaults that appear during the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 289
The following is the Device Manager window after all the drivers are loaded for the HP USB Barcode Scanner (default mode): The following is the Device Manager window after all the drivers are loaded for the HP USB Barcode Scanner when it is in the OPOS mode: Page 289 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 290
OPOS The default mode of the scanner is non-OPOS mode when shipped from HP. In order to test the scanner in non-OPOS mode one can open from Windows start menu 2. Click "Open Service Object" 3. Click on OK after confirming "HP_USBSCANNER" is shown for the service object name. 4. Click on "Enable Scan - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 291
OPOS Test utility from Windows start menu from the "HP USB Barcode Scanner" or from the "HP Point of Sale Information" menu. 2. Click "Open Service Object" 3. Click on OK after confirming "HP_USBSCANNER" is shown for the service object name. 4. Click on "Enable Scan" 5. Scan a barcode. 6. Click - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 292
6.7.5 JPOS Drivers for the Barcode Scanner The JPOS drivers are included in the HP factory image (C:\xxxxx\Point of Sale\Barcode Scanner\Barcode Scanner JPOS) and are also available from HP.COM. In order for the scanner to work with JPOS driver, the scanner must be programmed into the "IBM HAND-HELD - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 293
Detailed Steps 1. Start the JPOS test utility either using the link in the START MENU or by opening the POSTEST.BAT file that is located in the JPOS folder for barcode scanner (C:\xxxxx\Point of Sale\Barcode Scanner\Barcode Scanner JPOS" folder). After a few seconds the JPOS test utility GUI will - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 294
After clicking on the "Scanner" tab the screen should look like: The logical name of the device is "HP_USBSCANNER". If one clicks on the "Configured Device" tab, the names for the device will appear that will be used in the test utility. 3. Click on the "OPEN" button. Page 294 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 295
4. Click on the "CLAIM" button. A check should appear next to the "CLAIMED" box. 5. Check the "DEVICE ENABLED" so there is a check box. 6. Check the "AUTO DATA EVENT ENABLE" so there is a check box. 7. Check the "DATA EVENT ENABLED" so there is a check box. 8. Check the "DECODE DATA" so there is a - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 296
9. Scan a bar code: Depending on the fonts installed you may see some block character at the end of the "SCAN DATA" line, this is OK. An example 10. Click on "RELEASE" or "CLOSE" to exit the JPOS test utility. Page 296 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 297
6.8 HP Barcode Scanner H-Series This section covers the following Barcode Scanner(s): • HP ElitePOS 2D Barcode Scanner HP ElitePOS 2D Barcode Scanner Page 297 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 298
the powered portion is just not utilized. 6.8.2 Interfaces The Barcode Scanner supports the following interfaces: • USB COM • USB Composite (default) • • Programming Reference Guide available from HP.COM • HP EZConfig (only available through a Softpaq download from HP.COM) Common Configuration - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 299
HP EZConfig: • Click the CONNECTED DEVICE button to begin configuring the device. Page 299 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 300
Steps 1. Open OPOS Validation Utility. • C:\\HP\HP Barcode Scanner H-Series OPOS\OPOS Validation Utility.exe 2. Click the the Decode Data checkbox. 9. Scan a barcode. The Scan Data will be displayed. 10. After testing is complete, click the Disable Device button. 11. Click - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 301
2. Click the Advanced View button. 3. Select the Device Name for your device (ex: N3680-HP). Page 301 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 302
4. Click the Open button. 5. Click the Claim button. Page 302 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 303
6. Click the Enable Device button. 7. Check the Always Enable Data Event checkbox. Page 303 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 304
8. Check the Decode Data checkbox. 9. Scan a barcode. The Scan Data will be displayed. Page 304 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 305
10. After testing is complete, click the Disable Device button. 11. Click the Release button. Page 305 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 306
12. Click the Close button. 13. Exit OPOS Validation Utility. Page 306 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 307
View button. 3. Select the Device Name for your device (ex: N3680-HP). 4. Click the Open button. 5. Click the Claim button. 6. Click the Check the Decode Data checkbox. 9. Scan a barcode. The Scan Data will be displayed. 10. After testing is complete, click the Disable Device button. 11. Click - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 308
3. Select the Device Name for your device (ex: N3680-HP). 4. Click the Open button. Page 308 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 309
5. Click the Claim button. 6. Click the Enable Device button. Page 309 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 310
7. Check the Always Enable Data Event checkbox. 8. Check the Decode Data checkbox. Page 310 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 311
9. Scan a barcode. The Scan Data will be displayed. 10. After testing is complete, click the Disable Device button. Page 311 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 312
11. Click the Release button. 12. Click the Close button. 13. Exit JPOS Validation Utility. Page 312 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 313
the following Barcode Scanner(s): HP RP9 Integrated Bar HP RP9 Integrated Bar Code Scanner-Side Code Scanner-Bottom HP Retail Integrated Barcode Scanner HP Laser Barcode Scanner HP Wireless Barcode Scanner HP Value 2D Wireless Scanner HP Linear Barcode Scanner HP Linear Barcode Scanner II - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 314
powered portion is just not utilized. 6.9.2 Windows Drivers for Scanners The HP Imaging / Linear / Presentation scanner uses native drivers for Windows operating in USB HID-KBD mode. If during the driver installation Windows displays the new hardware wizard, the user needs to accept the defaults - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 315
The following is the Device Manager window after all the drivers are loaded for the HP RP9 Integrated Barcode Scanners in USB HID-KBD mode: Page 315 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 316
The following is the Device Manager window after all the drivers are loaded for the HP Imaging / Linear / Presentation Scanners when it is in the USB-COM mode (OPOS): Page 316 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 317
The following is the Device Manager window after all the drivers are loaded for the HP RP9 Integrated Barcode Scanners in USB-COM mode (OPOS): Page 317 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 318
The following is the Device Manager window after all the drivers are loaded for the HP RP9 Integrated Barcode Scanners in USB-Composite (default) mode: Page 318 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 319
2D Imaging Barcode Scanner with driver 3.13.xx.xx Page 319 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 320
HP Linear Barcode Scanner with driver 3.13.xx.xx Page 320 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 321
HP Presentation Scanner with driver 3.13.xx.xx Note: For Windows XP Professional / WePOS / POSReady the virtual COM port for the scanner is assigned COM20 with - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 322
required. The required device drivers that support the scanner are included in the HP factory image and can be found on HP.COM. 6.9.4 Testing the Scanners mode (OPOS). All configuration barcodes can be found in the Programming Guide on HP.COM. The following is an overview of the steps to test the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 323
will blink). 9. Click the Release button. 10. Click the Close Scanner button. 11. Exit ScannerTest. Detailed Steps 1. Open ScannerTest. • C:\\HP\HPScannerOPOS\ScannerTest.exe. 2. Select the Scanner in the Scanners box. 3. Click the Open Scanner button. Page 323 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 324
4. Click the Claim button. 5. Click the Enable button. Page 324 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 325
6. Click the Data Event Enable button or select Auto Data Event Enable so the status states Ready to scan a label. 7. Scan a barcode and the data will appear in the dialog box. Page 325 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 326
8. After scan is complete click on "Disable" button. Note: When the imaging scanner is disabled the LED on the scanner will blink to indicate that it has been disabled. When an OPOS application has been setup to use the imaging scanner in OPOS (USB COM) mode when the application is started the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 327
9. Click the Release button. 10. Click the Close Scanner button. Page 327 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 328
11. Exit ScannerTest. Page 328 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 329
6.9.5 JPOS Drivers for the Scanners The JPOS drivers are included in the HP factory image and are also available from HP.COM. In order for the scanner to work with JPOS driver, the scanner must be programmed into the USB-COM mode. The following is overview - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 330
3. Select the proper device from the dropdown menu. 4. Click the Open button. After the imaging scanner is opened a check will appear in the "Data event enabled" box. Page 330 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 331
5. Click the Claim button. 6. Check the Device enabled checkbox. Page 331 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 332
7. Check the Decode Data checkbox. 8. Scan a barcode and the data will appear in the "Scan Data" and "Scan Data Label" boxes. Page 332 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 333
9. After scan is complete click the Release button. 10. Click the Close button. 11. Click on "Exit" to close the test application. Page 333 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 334
the trigger to capture the image. 10. Exit the application. Detailed Steps 1. Install HP Imaging Scanner Configuration on the system. This may be found on HP.COM. 2. After installation is complete open HP Imaging Scanner Configuration. 3. Detect the scanner attached to the unit by selecting "Device - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 335
4. Select on "Search On Connection" option. 5. Select the COM port that the scanner is attached to. If the scanner is not in USB-COM mode scan the USB-COM barcode or scan the barcode that appears on the screen and then select your COM port that the scanner is assigned to when in USB-COM mode: Page - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 336
6. Click on the scanner picture until the menu appears (will see a message that it is retrieving data from the scanner). Page 336 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 337
7. Click on the eyeglass icon (view image) in the menu bar to put the scanner into capture mode. When this option is selected the scanner will beep. Page 337 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 338
8. Select "Capture on Trigger" option located at the bottom of the screen. Page 338 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 339
9. Point the scanner to the item that one wishes to scan and pull the trigger to capture the image. 10. Exit the application. Page 339 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 340
order to support Firmware updates. If necessary, change the scanner mode for your environment by using the "HP Retail Jacket Scanner OPOS_NonOPOS Barcodes.pdf" file included in the HP factory image or the HP Retail Jacket for Elitepad Barcode Scanner Programming Reference Guide available on HP.COM - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 341
the table below. All drivers are included in the HP factory image and are also available from HP.COM. Operating mode HID-POS USB COM USB HID by editing jpos.xml in C:\xxxxx\Point of Sale\Scanner (Mobile Retail Jacket)\Mobile Retail Jacket Scanner JPOS\JposScanner. The Port value should be set to - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 342
6.10.4 Testing the scanner Sample barcodes that can be used for testing purposes are listed below. This is PDF417 Page 342 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 343
HID-POS mode There is currently no HID-POS test app available from HP. Testing the scanner in USB HID Keyboard mode To test the scanner scanner followed by detailed steps: 1. Open HP Mobile OPOS Scanner Test. • C:\xxxxx\Point of Sale\Scanner (Mobile Retail Jacket)\Mobile OPOS Test Utility folder. 2. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 344
Detailed Steps 2. Open HP Mobile OPOS Scanner Test. • C:\xxxxx\Point of Sale\Scanner (Mobile Retail Jacket)\Mobile OPOS Test Utility folder. 3. Select appropriate scanner device from the drop down box. Page 344 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 345
4. Click "Open" button. In the OUTPUT section should see OPEN SUCCESS. 5. Click "Claim" button. In the OUTPUT section should see CLAIM SUCCESS. Page 345 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 346
6. Click "Enable" button. Make sure "Always Enable Data Event" has is checked. 7. Scan a barcode and the data will appear in the dialog box. Page 346 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 347
8. After scan is complete click on "Disable" button. 9. Click "Release" button. Page 347 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 348
10. Click "Close Scanner" button. 11. Exit the application. Page 348 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 349
6.10.4.4 Testing the scanner in USB COM mode with JPOS The JPOS drivers are located in "C:\xxxxx\Point of Sale\Scanner (Mobile Retail Jacket)\ Mobile Retail Jacket Scanner JPOS" folder. The following is an overview of the steps to test the scanner followed by detailed steps: 1. Open JavaPOStester - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 350
2. Click on the "Scanner" tab. 3. Select the proper device from the drop down menu. 4. Click on the "OPEN" button. Page 350 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 351
5. Click on the "CLAIM" button. After clicking on the "CLAIM" button a few seconds later a check should appear next to the "Data event enabled / Device enabled / Decode data" boxes 6. Scan a barcode and the data will appear in the "Scan Data" and "Scan Data Label" boxes. Page 351 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 352
7. After scan is complete click on "Release" button. 8. Click on "Close" button. 9. Click on "Exit" to close the test application. Page 352 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 353
Keyboard The HP POS Keyboard uses native drivers for Windows operating system. Windows will load several drivers for the keyboard and touch pad. If during the driver installation, Windows displays the new hardware wizard, the user needs to accept the defaults that appear during the hardware wizard - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 354
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The following is the Device Manager window after all the drivers are loaded for the HP POS Keyboard: 6.11.3 OPOS Drivers for the HP POS Keyboard No OPOS drivers are needed for the keyboard. 6.11.4 Testing the HP POS Keyboard Open Notepad, what is typed on the keyboard should appear in Notepad. 6.11 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 357
POS Keyboard with Magnetic Stripe Reader The HP USB POS Keyboard with Magnetic Stripe Reader uses native drivers for Windows operating system. Windows will load several drivers for the keyboard and touch pad. If during the driver installation, Windows displays the new hardware wizard, the user needs - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 358
The following shows some of the dialog boxes that will appear while Windows is installing the drivers for this device: Page 358 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 359
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The following is the Device Manager window after all the drivers are loaded for the HP USB POS Keyboard with Magnetic Stripe Reader: Page 360 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 361
The following is the Device Manager window after all the drivers and the keyboard configuration software is installed on the unit for the HP USB POS Keyboard with Magnetic Stripe Reader: Page 361 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 362
steps to test the MSR followed by detailed steps: 1. Must have the HP POS Keyboard configuration utility package, run the EXE and the unit will need at the Windows desktop, open "Designer" program which is located in the "HP POS Keyboard" folder. 3. Accept the default once "Designer" is opened. 4. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 363
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4. Once the application has read the configuration you will see keyboard layout in the GUI and click on the MSR icon: 5. Click on the "Enable OPOS/JavaPOS settings: Page 364 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 365
6. Close the application and you will be prompted to save the setting to keyboard, click "YES". Page 365 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 366
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with MSR\OPOS Test Utility\oposmagnet.exe. 2. Select the device name, need to select "HPKBMSR" for the MSR that is located on the HP POS Keyboard with integrated MSR. 3. Click on "BEGIN" and swipe a card. After the card is swiped data should appear in the test applet. 4. Click on "END" button - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 368
2. Select the device name, need to select "HPKBMSR" for the MSR that is located on the HP USB POS Keyboard with Magnetic Stripe Reader. 3. Click on "BEGIN" and swipe a card. After the card is swiped data should appear in the test applet. Page 368 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 369
" button to exit the test application. If one does not want to use the "AUTOMATIC" method, the following are the steps to use when manually test using the OPOS test applet. 1. Open OPOS MagneticStripeReader Demo. • C:\xxxxx\Point of Sale\Keyboard with MSR\OPOS Test Utility\oposmagnet.exe. Page 369 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 370
2. Select the device name, need to select "HPKBMSR" for the MSR that is located on the HP USB POS Keyboard with Magnetic Stripe Reader. 3. Click on "OPEN" 4. Click on "CLAIM" Page 370 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 371
5. Select "DataEventEnabled (R/W)" and "DeviceEnabled (R/W)" 6. Swipe a credit card and the data should appear in the test applet. Page 371 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 372
7. To exit the application: • Click on the RELEASE button. • Click on the CLOSE button. • Click on the EXIT button. Page 372 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 373
6.12.7 JPOS Drivers for the HP USB POS Keyboard with Magnetic Stripe Reader 6.12.7.1 Keyboard No JPOS drivers are needed for the keyboard. 6.12.7.2 MSR JPOS The following is overview of - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 374
3. Click "OPEN" 4. Click "CLAIM" 5. Click on "DataEventEnabled (R/W) 6. Click on "DeviceEnabled (R/W) Page 374 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 375
7. Swipe a card. The data from the card should appear in the test applet. To test another card, click on "DataEventEnabled (R/W)" so it is checked and then swipe the card that one wishes to test. 8. To exit the application: a. Click on the RELEASE button. b. Click on the CLOSE button. c. Click on - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 376
Display) 6.13.1 Connection The VFD on the HP ap5000 system is connected via serial interface. When attached at the HP factory the VFD is installed on COM2 as the default location. The HP 6.13.2 Windows Drivers for the HP ap5000 VFD Windows operating system supports serial port COM1/COM2, so no extra - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 377
4. To exit the application: a. Click on "Exit" to close test applet. Detailed Steps 1. Start the Windows test utility from Windows start menu. 2. Select the COM port from the drop down box or keep the default option. The ap5000 VFD is shipped by default on COM2 from the HP factory. Page 377 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 378
3. Click on the "Test" button once "READY" appears in the status box. Once the test is complete and passes, the VFD will display "Test OK" and the test utility will provide some status information and the test results. 4. To exit the application: a. Click on "Exit" to close test - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 379
utility from the start menu or from "C:\xxxxx\Point of Sale\VFD HP ap5000\ap5000 VFD OPOS Test Program" folder. When the HP Pole Display OPOS test applet has successfully established communication with the pole display, the following message will appear on the pole: HPap5000LineDisplay OPOS Test OK - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 380
2. Click on "Clear Text" to clear the text on the pole display. To display a test message on the pole, enter a message in the text box or use the default message that appear "Display this text" and click on "Display Text". Page 380 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 381
3. To blink a test message: a. Enter the test message. b. Check the "Blink" box c. Click "Display Text" button. Page 381 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 382
4. To "Reverse" a test message: a. Enter the test message. b. Check the "Reverse" box c. Click "Display Text" button. Page 382 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 383
ROW or Column: a. Enter the test message. b. From the drop down menu select the column and row where you would like the message to be displayed. c. Click "Display Text At" button. Note: In the column drop down box, the option shown are from 0 - 20 which is per the OPOS specification. Page 383 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 384
6. To cause message to scroll (test #1): a. Click on "Scrolling Text Test #1" button. The pole will scroll a message and the following message "Scrolling" appears on the VFD bottom line. To stop the scrolling message click on the "OK" button on the following box: Page 384 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 385
7. To cause message to scroll (test #2): a. Click on "Scrolling Text Test #2" button. The pole will scroll a message and the following message "Longer scroll message (37 characters)" appears on the VFD bottom line. To stop the scrolling message click on the "OK" button on the following box: Page 385 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 386
8. To display a test message with delayed character appearing: a. Enter different value (if so desired) for the delay time. Page 386 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 387
b. Click "Set CharacterDelayTime" button. Page 387 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 388
c. Enter the test message and click "Display Text" button. 9. To exit the OPOS test applet, click on the "EXIT" button or click on the "x" in the upper right corner of the test applet. Page 388 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 389
already installed in the HP factory image (C:\xxxxx\Point of Sale\VFD HP ap5000\ap5000 VFD JPOS) and are also available from HP.COM. The following TEXT" button. 8. Type in the test message in the "Send to line display" box and click on "Display Text" 9. Click on "RELEASE" / "CLOSE" / "EXIT" to exit - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 390
2. Click on the "LineDisplay" tab: After clicking on the "LineDisplay" tab the screen should look like: Page 390 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 391
3. The logical name of the device is "HPap5000LineDisplay". Replace the "defaultLineDisplay" that appears in the logical name box with "HPap5000LineDisplay". If one clicks on the "Configured Device" tab, the names for the device will appear that will be used in the test utility. 4. Click on the " - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 392
6. Check the "DEVICE ENABLED" so there is a check box. Page 392 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 393
tester utility when "INFO" button is pressed one will receive an exception. The exception error can be safely ignored; all the functions of the pole display under JPOS are working correctly. 9. Click on "RELEASE" / "CLOSE" / "EXIT" to exit the JPOS test utility. Page 393 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 394
is powered on the following message is scrolled on the display until an application takes control the pole display. There are two lines that are scrolled, the default message that is scrolled on the display is: HP ap5000 All-in-One Point of Sale System .... Thank You and Have a Nice Day .... If - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 395
3. Enter the message(s) that one wishes to display on the VFD. 4. From the drop down box, select the scroll speed of the message. Page 395 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 396
"Write to VFD" or click on "Set to factory default" button. 3. Click on "Exit" to leave the application. Detailed Steps 1. Start the "HP ap5000 LineDisplay Startup Message" application which is available on "HP Point of Sale System Software and Documentation CD". This utility is not included on the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 397
2. When the utility is opened the default HP factory message appears in the GUI. One can either click on "Write to VFD" or click on "Set to factory default" button. 3. Click on "Exit" to leave the application. Page 397 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 398
to future serial devices inserted into COM2 but not rated for 5 volt. There are two ways one can enable the voltage on COM1 on the HP ap5000 unit. One method is to go into F10 BIOS and enable the voltage on the serial port. The second method under Windows is by - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 399
Port Utility.EXE" which is located on the "HP POS Software and Documentation CD" that is included in the peripherals after-market option kit. The following is the GUI that will appears when the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 400
The following is an example of the prompt screens that will appear when COM1 is enabled. The following prompt appears when the "Disable Power" option is clicked: 5. After the COM port setting is changed, restart Windows operating system for the BIOS changes to take effect. Note: The ap5000 VFD - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 401
mounted on the back of the unit and is plugged in one of the 12v powered USB port on the HP 7800 unit. 6.14.2 Windows Drivers for the Pole Display The HP Pole Display device drivers for Windows device manager may be installed using the Windows driver's package or by using the OPOS package - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 402
The following is the Windows Device Manager after all the drivers are loaded for the HP ElitePOS Top Mount 2 x 20 CFD: Note: The pole display driver will automatically assign the next available virtual port in the system. Page 402 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 403
The following is the Windows Device Manager after all the drivers are loaded for the HP USB Pole Display: Note: The pole display driver will automatically assign the next available virtual port in the system. Page 403 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 404
The following is the Windows Device Manager after all the drivers are loaded for HP VFD Display: Note: The pole display driver will automatically assign the next available virtual port in the system. Page 404 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 405
The following is the Windows Device Manager after all the drivers are loaded for HP Integrated 2x20 Display (LCM220): Note: The pole display driver will automatically assign the next available virtual port in the system. Page 405 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 406
The following is the Windows Device Manager after all the drivers are loaded for HP Integrated 2x20 Display Complex (LCM960): Page 406 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 407
The following is the Windows Device Manager after all the drivers are loaded for HP RP9 Integrated 2x20 Display (LM940): Page 407 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 408
6.14.3 Utility to change power-on message 6.14.3.1 HP USB Pole Display When the pole display has power the following message is scrolled on the display until an application takes control of the pole display. The HP USB Pole Display there are two lines that are scrolled at different speed, the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 409
port was automatically detected by the utility. The COM port that has been assigned to the pole display can be obtained from Windows device manager. 3. Click the Obtain Setting from Display button. The pole will go blank and message will appear indicating the information was successfully retrieved - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 410
4. Click on the Welcome Message tab. Page 410 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 411
5. Enter the message that you wish to be displayed. Information that is entered on line1 and/or line 2 will automatically be converted to hex by the utility. 6. Click the Download Setting to Display button to save the message to the pole. Page 411 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 412
7. Once the message has been written successfully, a restart of the pole is required. The pole can be restarted by using the power button, by restarting the computer, or by unplugging and re-plugging the pole into the USB port. Page 412 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 413
an application takes control of the pole display. For the HP VFD Display there are two lines; the top line is centered and the bottom line will display a scrolling message. The default message that is displayed on the HP VFD Display is: HP VFD Display ..... Thank You and Have a Nice Day .... If - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 414
port was automatically detected by the utility. The COM port that has been assigned to the pole display can be obtained from Windows device manager. 3. Click the Obtain Setting from Display button. The pole will go blank and message will appear indicating the information was successfully retrieved - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 415
4. Enter the message that you wish to be displayed. Information that is entered on line1 and/or line 2 will automatically be converted to hex by the utility. 5. Click the Download Setting to Display button to save the message to the pole. Page 415 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 416
6. Once the message has been written successfully, a restart of the pole is required. The pole can be restarted by using the power button, by restarting the computer, or by unplugging and re-plugging the pole into the USB port. Page 416 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 417
is overview of the steps to test the pole display followed by detailed steps: 1. Open HP Pole Display Test. • C:\xxxxx\Point of Sale\Pole Display\Pole Test Utility (Non-OPOS)\HP Pole Test Utility\HP Pole Display Test.exe 2. After clicking on "Display Point Test" this message will appear on the pole - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 418
3. One can display other text for testing purpose by entering the text in the box. After entering the text in the box, click on "Display Text" and what is entered in the text box will be displayed on the pole display. 4. Click "Exit" to close the non-OPOS test applet. Page 418 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 419
. • C:\xxxxx\Point of Sale\Pole Display\Pole Test Utility (Non-OPOS)\HP VFD Utility\HP VFD Utility.exe. 2. Several seconds will pass before the test GUI appears on the screen. Confirm the device was detected on the proper COM port. Note: Features that are not supported by this device will be grayed - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 420
3. Click on the available buttons on the utility. The following describe the function of the buttons in the utility. • Blink Will cause the device to blink ABCDEFGHIJ on the display until another button is pressed or the utility is exited. Page 420 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 421
• Reverse Characters Will cause the device to display lower case abcdefghij on the display in reverse characters until another button is pressed or the utility is exited. If you close the pole it appears that as garbage characters; from a - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 422
• Code page drop down Allows one to select the code page/language to display on the pole. o The four code page button will let one display the down page that was selected in the drop down menu. Page 422 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 423
• Play Will cause all the available option for the pole to be displayed automatically and continuously until the utility is stopped or exited. Only the selected cod page in the drop down box will be displayed in this mode. Page 423 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 424
4. Click "x" in the upper right corner to exit the utility. Page 424 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 425
on the utility. 4. Click "x" in the upper right corner to exit the utility. Detailed Steps 1. Open HP VFD Utility. • C:\xxxxx\Point of Sale\Pole Display\Pole Test Utility (Non-OPOS)\HP VFD Utility\HP VFD Utility.exe. 2. Several seconds will pass before the test GUI appears on the screen. Confirm - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 426
3. Click on the available buttons on the utility. The following describe the function of the buttons in the utility. • Fixed Image An image with geometric shapes (similar to what is shown below) will appear on the display. Page 426 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 427
• Scrolling Image 1 Geometric shapes (similar to what is shown below) will scroll across the display. The same image that is in the fixed image except that it will be scrolling on the display. Page 427 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 428
• Scrolling Image 2 Will cause two different images (similar to what is shown below) to scroll on the display; one after the other. Page 428 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 429
• Scroll Will cause the device to scroll 1234567890 on the display until another button is pressed or the utility is exited. Page 429 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 430
• Blink Will cause the device to blink ABCDEFGHIJ on the display until another button is pressed or the utility is exited. Page 430 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 431
• Reverse Characters Will cause the device to display lower case abcdefghij on the display in reverse characters until another button is pressed or the utility is exited. Page 431 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 432
• Code page drop down Allows one to select the code page/language to display on the pole. o The four code page button will let one display the down page that was selected in the drop down menu. Page 432 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 433
on the one of the four languages buttons (Korean / Japanese / Simplified Chinese / Traditional Chinese) two lines will be displayed on the HP VFD Display. The first line will display the welcome in the language button that was pressed and the second line will be "Welcome" in English. Sometimes - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 434
• Play Will cause all the available option for the pole to be displayed automatically and continuously until the utility is stopped or exited. Only the selected cod page in the drop down box will be displayed in this mode. Page 434 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 435
4. Click "x" in the upper right corner to exit the utility. Page 435 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 436
the appropriate text. e. Click on the "Display Text" button. f. The test message will display on the pole display using the code page specified. 9. To display a graphics on the HP VFD Display (this option will only be shown on the device that supports this feature): a. Click on "Clear Text" button - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 437
2. Select the device from the drop down menu: Page 437 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 438
3. Click on "Clear Text" button to clear if there is any text on the pole display. To display a test message on the pole, enter a message in the text box and click on "Display Text". Page 438 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 439
4. To display a test message on different ROW or Column: a. Enter the test message. b. Enter column and row supported by the display. c. Click "Display Text At" button. Note: If a numerical value is entered that is outside of the valid range, the value will default back to zero ("0"). Page 439 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 440
5. To cause a message to blink on the pole: a. Click on the "Blink Characters" button which will cause "!!! Blinking !!!" to appear on the pole display. Page 440 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 441
6. To cause message to scroll (test #1): a. Click on "Scrolling Text Line 1" button. The pole will scroll a message and the following message "Scrolling Text Line 1" appears on the pole until exiting the test applet or performing a different test function. Page 441 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 442
7. To cause message to scroll (test #2): a. Click on "Scrolling Text Line 2" button. The pole will scroll a message and the following message " ..." appears on the pole until exiting the test applet or performing a different test function. Page 442 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 443
Character Set from the dropdown box. c. Enable the character set by enabling the "MapCharacterSet" option on the utility. d. Enter the appropriate text. e. Click on the "Display Text" button. f. The test message will display on the pole display using the code page specified. Page 443 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 444
9. To display a graphics on the HP VFD Display (this option will only be shown on the device that supports this feature): a. Click on "Clear Text" button. b. Click on "OPEN FILE" button and browse to the location of the BMP file. o In the OPOS folder - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 445
10. To exit the OPOS test applet, click on the "OK" button or click on the "x" in the upper right corner of the test applet. Page 445 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 446
6.14.6 JPOS Drivers for the pole display The HP Pole Display JPOS drivers are included in the HP factory image (C:\xxxxx\Point of Sale\Pole Display\Pole Display JPOS) and are also available from HP.COM. The following is an overview of the steps to test the pole display followed by detailed steps: 1. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 447
2. Open JavaPOStester. • C:\xxxxx\Point of Sale\Pole Display\Pole Display JPOS\postest.bat. Page 447 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 448
3. Click on the "Configured Devices" tab to obtain the device names. 4. Click on the "LineDisplay" tab to obtain the device logical name to use: Page 448 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 449
After clicking on the "LineDisplay" tab the screen should look like: 5. Enter the device logical name in the field. Note: If one clicks on the "Configured Device" tab, the names for the device will appear that will be used in the test utility. Page 449 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 450
6. Click on the "OPEN" button. If the test applet has successfully established communication with the pole display, the pole display will be blank. 7. Click on the "CLAIM" button. After clicking the "CLAIM" button, the "Device Enabled" is available. Page 450 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 451
8. Check the "DEVICE ENABLED" so there is a check box. 9. Press the "CLEAR TEXT" button. Page 451 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 452
10. Type in the test message in the "Send to line display" box and click on "Display Text" 11. Click on "RELEASE" / "CLOSE" / "EXIT" to exit the JPOS test utility. Page 452 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 453
any designated free USB port for the specific device. 6.15.2 Windows Drivers for the HP Biometric Fingerprint Readers The Biometric Fingerprint drivers are included in the HP factory image are also available from HP.COM. The following is an example of Windows Device Manager after all the drivers are - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 454
6.15.3 OPOS Drivers / JPOS Drivers / SDK Kit Please contact your HP rep who will contact HP R&D to have arrangements made for the SDK kit for the HP Biometric device. Recommended cleaning: Apply the sticky side of a piece of adhesive cellophane tape on the window and peel it away. If necessary, - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 455
HP L5006tm monitor showing monitor connections: 7.1.2 Windows Drivers for the Touch Screen The drivers for HP touch screen may be obtained from HP select the option to calibrate the touch screen monitor and follow the instructions on the screen. For the L5006tm / L5009tm / L5015tm touch screen - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 456
Detailed installation instructions 1. Start the touch screen installer and select your language: Selecting default will use the language that the operating system is running. 2. Make the appropriate selection for your model and interface: Page 456 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 457
USB Connection If USB drivers are selected the installation package will search the USB ports for the monitor. Page 457 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 458
3. After the drivers are installed, please select the option to calibrate the touch screen monitor and follow the instructions on the screen. Page 458 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 459
Serial Connection If Serial Touchscreen drivers are selected you may have the installation package try to auto-detect which COM port the monitor is attached to. Page 459 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 460
When the following box appears make sure that there is a check in the "Auto-detect HP Touchscreens" box. Page 460 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 461
The following screen appears that shows the com ports that were found in unit. The COM port that is selected where were the utility found the touch screen monitor. Note: The COM port listing on your unit may vary from the screen capture above. You will be asked to confirm the COM port before the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 462
Would highly recommend after the drivers are installed please restart the operating system. Page 462 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 463
The following screen is showing Windows Device Manager when the touch screen is connected to the unit via the USB cable. After the Windows has loaded the device drivers for the touch screen there will be an entry in "Human Interface Devices" and "Mice and other pointing device" section in Device - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 464
The following screen is showing Windows Device Manager when the touch screen is connected to the unit via the COM port. After the Windows has loaded the device drivers for the touch screen there will be an entry in "Mice and other pointing device" section in Device Manager as shown below: After - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 465
7.1.3 Touch Screen Alignment You will need to run the touch screen alignment program the first time you use the touch screen. There are couple methods to get to the alignment program for the touch screen. You can access this program either via the Elo ICON in the system tray or control panel. - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 466
Method 2: Need to switch to classic view or Large ICON / Small ICON view in control panel in order to see the HP Touch screen option. Page 466 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 467
Select the align option; follow the on screen direction to align the touch screen: During the alignment of the touch screen you will be presented with three targets to press: Page 467 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 468
The fourth screen presented will accept the calibration that was performed: 7.1.4 OPOS Drivers for the Touch Screen No OPOS drivers are needed for the touch screen. 7.1.5 Testing the Touch Screen Touch several places on the monitor screen and the mouse cursor should be present where the monitor was - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 469
into one of the free USB ports on the back of the unit. View underneath the HP L5009tm monitor showing monitor connections: View underneath the HP L5015tm monitor showing monitor connections: Note: For the HP L5009tm / HP L5015tm, there is no serial connection for the touch screen, it is only USB - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 470
is running. 2. Select the "Install APR Touchscreen Driver" option and click on the NEXT button: Note: The Serial Touchscreen Drivers option is not available for HP L5009tm / HP L5015tm. Page 470 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 471
USB cable is attached to the unit or not, one of the following behaviors will be seen: a. After the drivers are installed and the HP L5009tm / HP L5015tm monitor touch screen USB cable is not attached to the unit, the installation process is complete as indicated below and the readme file may - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 472
touch screen the APR configuration process will start, it will copy files to the hard drive (this process will take several minutes). b. With the HP L5009tm / HP L5015tm monitor touch screen (USB cable) attached to the unit and one has agreed to the license agreement the installation process for the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 473
Select the option to "Calibrate HP Touchscreen monitors" and click on the "Finish" button: The calibrate option for HP L5009tm / HP L5015tm is a one point calibration, the screen during the calibration process looks like: Page 473 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 474
the touch screen there will be an entry in "Human Interface Devices" and "Mice and other pointing devices" sections in Device Manager as shown below: HP 5009tm attached to the unit. HP 5015tm attached to the unit. After Windows has loaded the device drivers for the touch screen there will be an - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 475
of methods to get to the alignment program for the touch screen. You can access this program either via the HP ICON in the system tray or control panel. Method1: On the HP icon in the system tray, click on the icon and select "Align ...." Option: Note: The screen capture is example - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 476
Method 2: Need to switch to classic view or Large ICON / Small ICON view in control panel in order to see the HP Touch screen option. Page 476 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 477
Select the align option; follow the on screen direction to align the touch screen: or Page 477 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 478
During the alignment of the touch screen you will be presented with one target to press: 7.2.4 OPOS Drivers for the Touch Screen No OPOS drivers are needed for the touch screen. 7.2.5 Testing the Touch Screen Touch several places on the monitor screen and the mouse cursor should be present where the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 479
HP ap5000 system is integrated into the system which is connected internally via PS/2 interface. There is no user connection required for this device. 7.3.2 Windows Drivers for the Touch Screen The HP and follow the instructions on the screen. Detailed installation instructions 1. Start the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 480
3. After the drivers are installed, please select the option to calibrate the touch screen monitor and follow the instructions on the screen by opening the calibration option in the start menu or from the system tray. Calibration option from start menu Calibration option from - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 481
click on the touch screen option and select "4 Points Calibration" The calibrate option for HP ap5000 is four button calibration; one button appearing in each corner of the screen. Note: When the red circle appear on the display, touch and hold the center of the red circle until it says OK. The - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 482
After the calibration point has been successfully accepted an "OK" appears: Page 482 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 483
After all four points have been successfully calibrated, several screens will appear that read and write the calibration parameters. The following is a screen capture of the read screen that will appear: Page 483 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 484
The following screen is showing Windows Device Manager after the HP ap5000 drivers are installed: After Windows has loaded the device drivers for the touch screen there will be an HP icon in the system tray: Page 484 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 485
7.3.3 OPOS Drivers for the ap5000 Touch Screen No OPOS drivers are needed for the touch screen. 7.3.4 Testing the Touch Screen Touch several places on the monitor screen and the mouse cursor should be present where the monitor was touched. 7.3.5 JPOS Drivers for the ap5000 Touch Screen No JPOS - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 486
the operating system by selecting YES to the restart question or manually restart after other items installation are complete. 4. Run the calibration utility. Detailed Steps 1. Start the touch screen installer by clicking on the "HP Resistive TouchScreen Driver.exe" file. Note: The touch driver is - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 487
2. Accept the default prompt prompts until the installation process is complete to install the drivers. Below are few screen that will be seen during the installation process: Page 487 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 488
3. Once the installation is complete restart the operating system by selecting YES to the restart question or manually restart after other items installation are complete. 4. Run the calibration utility as mentioned in the touch screen calibration section. Page 488 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 489
the list of results select "Table PC Settings". 4. On the DISPLAY tab under DISPLAY OPTION select CALIBRATE. Note: When one calibrates for the screen for Tablet PC Properties window, tap the Reset button. 5. Follow the instructions on the screen and click YES to save your calibration settings. For - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 490
4. Select the 9 point calibration option and follow the prompts on the screen to calibrate the touch monitor. Press the target button that appears until the next target appears. The screen shot below represent the calibration screen that will appear during the process (the "x" represent the other 8 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 491
Note: The targets appear one at a time. The screen shot above represent the location where the 9 point calibration targets will appear. 5. Save the calibration setting. 7.4.4 OPOS Drivers for the Touch Screen No OPOS drivers are needed for the touch screen. 7.4.5 Testing the Touch Screen Touch - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 492
question. If one selects "NO" one will see a screen that indicates the driver was successfully installed; manually restart after other items installation are complete. Detailed installation instructions for Windows XP/POSReady 2009 1. Start the touch screen installer by clicking on the SETUP.EXE - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 493
2. Click on the "OK" to start the installation process. Page 493 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 494
3. Once the installation is complete restart the operating system by selecting YES to the restart question. If one selects "NO" one will see a screen that indicates the driver was successfully installed; manually restart after other items installation are complete. Page 494 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 495
results select "Table PC Settings". 4. On the DISPLAY tab under DISPLAY OPTION select CALIBRATE. Note: When one calibrates tap the Reset button. 5. Follow the instructions on the screen and click YES to save or later which can be obtained on the HP.COM website. After the drivers are obtained the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 496
Once the "CONFIGURE" button is pressed on the primary monitor a screen appears that ask one to touch a box. After the box on primary monitor is touched then the similar screen appears on the secondary monitor. The boxes that will be similar to the box below: Page 496 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 497
After the second monitor has been touched or timeout has occurred a message indicating that the process is complete appears: Click or press on the OK button to complete the process. Note: The "Multi-mouse-daemon" information will be kept upon reboot of the operating system. If the driver is re- - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 498
4. On the DISPLAY tab under CONFGIURE click on the SETUP button. 5. Follow the prompt that appears on the screen. The following is example of the prompt that appears - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 499
7.5.9 Disable/Enable On-Screen Display (OSD) The OSD feature can be locked and unlocked. The monitor is shipped with the OSD menu in the unlocked position. To lock the OSD - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 500
system the drivers for HP touch screen are already installed in the HP factory image and are also available from HP.COM. The following one will see a screen that indicates the driver was successfully installed; manually restart after other items installation are complete. Detailed Steps 1. Start the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 501
The installation package can also be found at the following location on the HP image "C:\xxxxx\Point of Sale\HP Projective-Capacitive Touchscreen" 2. Click on the "OK" to start the installation process. Page 501 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 502
successfully installed; manually restart after other calibration utility BUT it is not necessary for the HP RP7 15/17 inch projective capacitive touch: 1. "Table PC Settings". 4. On the DISPLAY tab under DISPLAY OPTION select CALIBRATE. Note: When one instructions on the screen and click YES - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 503
monitor configuration, in order to have touch on both monitors one must have driver's version 7.5.52.00 or later which can be obtained on the HP.COM website. After the drivers are obtained the following is the process to install the drivers in dual touch PCAP configuration. 1. Go to the folder - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 504
After the second monitor has been touched or timeout has occurred a message indicating that the process is complete appears: Click or press on the OK button to complete the process. Note: The "Multi-mouse-daemon" information will be kept upon reboot of the operating system. If the driver is re- - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 505
PANEL. 3. In the search box type in "Tablet PC Setting" (without the quote) and in the list of results select "Table PC Settings". 4. On the DISPLAY tab under CONFGIURE click on the SETUP button. 5. Follow the prompt that appears on the screen. The following is example of the prompt that appears - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 506
7.6.9 Disable/Enable On-Screen Display (OSD) The OSD feature can be locked and unlocked. The monitor is shipped with the OSD menu in the unlocked position. To lock the OSD - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 507
drivers that are used for the ap5000 integrated (touch screen) video are drivers that are needed to drive the 10" display. 8.1.3 OPOS Drivers for the HP ap5000 10" Display No OPOS drivers are needed for the touch screen. 8.1.4 Testing the HP ap5000 10" Display Once the second monitor is enabled in - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 508
to any USB port. The HP Integrated 7" CFD is designed to be attached on units and monitors that have the appropriate mounting receptacle (i.e. RP2, RP7, RP9, HP 6015tm, HP 6017tm). The HP 7" CFD supports a single resolution of 1024x600. All other display options for the HP 7" CFD can be set either - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 509
If the HP DisplayLink drivers have been installed, the following will be present in Programs and Features: Windows 10 and newer: Windows 8.1 and older: Page 509 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 510
If the HP DisplayLink drivers have been installed and the HP 7" CFD is attached to the system, the following will be present in Device Manager: Windows 10 and newer: Windows 8.1 and older: Page 510 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 511
the second monitor is enabled in the Windows operating system, video should appear on the HP 7" CFD display. 9.1.6 HP 7 CFD Options If the HP DisplayLink drivers have been installed, a DisplayLink icon will be present in the System Tray: Clicking this icon will bring up the available configuration - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 512
Q & A 9.2 General Question: What are the OPOS names for the HP Peripherals? Answer: Please refer to section OPOS Names for HP Point of Sale Peripherals for the OPOS names. Question: Where can I obtain the latest drivers? Answer: The latest drivers are posted on the HP.COM web site. Page 512 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 513
: Cash drawer 1 27 112 0 8 8 Cash Drawer 2 27 112 1 8 8 9.4 HP USB Cash Drawer Question: With JPOS driver version 1.13.3 in dual cash drawer situation what used the first cash drawer. One can go into "C:\HP" folder and edit the JPOS XML file manually to define which cash drawer is the first cash - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 514
DRIVER TYPE states NATIVE or PRINTER CLASS. 2 ... Look in Windows device manager USB section. If it states HP USB Receipt printer, the printer is in NATIVE mode. If you it has USB PRINTING SUPPORT, the printer is in PRINTER CLASS mode. Question: Downloaded an updated JAVA from the web site, now the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 515
Question: Why do I not see an option for "USB001 (Virtual USB Port) in the Windows mini-drivers setup? Answer: In order for the port to appear, the printer must be attached to the unit AND the printer must be in printer class mode. Question: What are the ASCII codes to open the cash drawer? Answer: - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 516
Hybrid printer, what is the ribbon number if I want to purchase them locally? Answer: The following are the numbers for the ribbon for the HP Hybrid printer: • A152-0041 Purple • A152-0042 Black Question: After installing the Windows mini-drivers in Windows 8.1 the print out on the receipt is small - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 517
when I hot dock and undock the unit, I get an error message when I try to print or claim the printer. Answer: Hot docking / undocking is not supported on the Ethernet printer since A799II Ethernet printer is not directly hooked up to the computer, Windows is not aware if the device is present - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 518
9.6 HP USB Barcode Scanner Question: I am not sure the setting of the Barcode Scanner, how can I put the scanner back to the factory default setting? Answer: - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 519
OPOS drivers with my application for the scanner, where can I obtain them from? Answer: The OPOS drivers for the scanner may be obtained from the HP web site under the software/driver section for the product. You will also need to change the scanner from HID device (default) to IBM hand - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 520
IBM Hand-Held USB Question: The volume of the scanner is loud for my environment, how can I lower the volume on the scanner? Answer: There are three volume setting for the scanner low / medium (default) / high. Scan one of the bar code below to set the volume on the scanner: Low Medium (Default) - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 521
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Touch Screen (HP L5006tm / HP L5009tm / HP L5015tm) Question: Someone else installed the HP touch screen, how do I know which port the touch screen is attached to? Answer: In the touch screen properties it will inform you what if - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 524
Question: In Microsoft Vista when I click on Elo ICON on control panel (classical view) I receive stating "No Elo touchscreen found" but the touch screen is attached to the unit. Answer: Re-run the install program from the start menu with administrator rights. Right click on the option to install - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 525
the adjustment items from the OSD menus. 3 - Decrease value of the adjustment item. 4 - Increase value of the adjustment item. 5 - Menu/Exit Displays or exits the OSD menus. HP L5015tm: OSD Lock/Unlock 1. To lock the OSD Press and hold the "Menu" and "Up" buttons for two seconds. 2. To unlock the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 526
9.8 HP MSR Question: How can I tell what mode the MSR is currently set to? Answer: There are two ways to determine the mode the MSR is - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 527
and can also be obtained from HP.COM. Question: I am trying to disable one of the read head on the dual head MSR but receive an error message, why can I not disable the read head? Answer: The MSR that is attached to the unit does not support the ability to disable the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 528
9.9 HP Font Loader Question: When I open the font downloader utility, I receive an error message. How do I correct this? Answer: The printer is setup in a different mode - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 529
Question: After the font to the printer is complete, the LED on the printer is blinking? Answer: Select the "PRINT Sample/Diagnostics" button on the utility or reset the printer in order to have the LED go back to solid state. Page 529 of 545 - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 530
9.10 HP rp3000 Optical Door Question: How does one start and stop the optical door utility service? Answer: One must have administrator privileges in order to stop and start the service once it has been installed in the image. The following are the syntax: • Syntax to enable "ODDDoorCoverMonitor.exe - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 531
9.11 HP Pole Display Question: When I run the non-OPOS test utility, I receive a run-time error message. Answer: This error occurs when the utility is not able to talk to the pole display. Ensure the following on the pole display • The pole display is attached to the unit • The Windows device - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 532
to correct this? Answer: Check with your POS application to see if application uses OPOS drivers. If the application does use OPOS drivers, for the HP branded peripherals the OPOS drivers can be obtained from - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 533
emulation modes? Answer: No emulation modes are supported BUT many of the same ESC commands are used that are used in Epson emulation mode. 9.14 HP ap5000 VFD (non-OPOS) Question: When the "Test" button is selected I receive an error indicating a "WriteFile" error. How to fix this error? Answer - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 534
VFD BIOS Power setting section for details on how to enable the power on the serial ports. 9.15 HP ap5000 VFD (JPOS) Question: In the JPOS test utility, after I click on the "OPEN" button I receive a failed message when the default name is used that - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 535
for "5V" for power instead of "Standard Mode". Please refer to the HP ap5000 VFD BIOS Power setting section for details on how to enable the power point of sale application that uses OPOS to control the VFD there is nothing displayed on the VFD. I would like to have my customized power-on message - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 536
must be used. Please check with point of sale application if they support serial MSR which would be preferred over serial key option or third party configuration utility may be obtained from HP.COM or from the HP Point of Sale Driver and Documentation CD. 9.18 HP ap5000 MSR (JPOS/OPOS) Question: - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 537
9.19 Imaging Scanner - JPOS Question: When I do a claim of the HP Imaging scanner in the JPOS utility I receive message stating the claim failed, what could be the cause? Answer: The above message will occur if the - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 538
Question: In the JPOS test utility for the HP Imaging Barcode Scanner, the "Data Count" is always zero (0) regardless of how many barcodes I scan? Answer: In the JPOS utility the "Data Count" field is - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 539
mode barcode are available in the programming guide for the scanner or one can change this via the configuration utility for the scanner in the "USB Keyboard parameter" which is found in the "Interface selection" of the utility. 9.21 Multiple HP Barcode Scanner Question: When I have multiple - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 540
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9.22 HP Biometric Fingerprint Reader Question: Do I need to clean my reader to keep it working well? Answer: Recommended cleaning: Apply the sticky side of a piece of - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 542
9.23 HP RP7 / RP3 Monitor Question: How can I tell if I have Projective Capacitive or Resistive monitor on the RP7 or RP3 unit? Answer: The Projective Capacitive display has flush glass on the front of the unit, the resistive display has a border around the touch. Projective Capacitive Resistive - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 543
9.24 HP Retail Jacket for ElitePad Barcode Scanner Question: How can I tell which COM port the scanner is assigned when it is USB-COM mode for OPOS/JPOS? - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 544
Question: In JPOS when I click on the OPEN button, nothing seems to happen, what should I check? Answer: Depending on the operating mode of the scanner: 1) If HID-POS mode is being used: i. Make sure the Port value is set to "HID" in JPOS.XML. 2) If USB COM mode is being used: i. Make sure the COM - HP Retail Integrated 2x | Point of Sale POS Peripherals Configuration Guide - Page 545
seem to respond. Answer: Multiple touch monitors need to be registered prior to attaching the HP 7" CFD to the unit. Below are the steps to register multiple touch monitors under Control Panel on older OSs. 3. On the Display tab, click the Setup button under Configure. 4. Follow the prompt that appears on the
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HP Point of Sale (POS)
Peripherals Configuration Guide
Document Version 3.90
January 2018