HP Retail Integrated 2x Point of Sale POS Peripherals Configuration Guide - Page 516

Question: How do I obtain the baud rate that the serial printer is set to? Answer: Perform the following steps to obtain a diagnostics printout which has the baud rate information: ▪ Open the printer cover. ▪ Pull the paper out slightly. ▪ Press and hold the form feed button on the printer. ▪ Close the printer cover. ▪ When the diagnostics form prints, let go of the form feed button. Close to the middle of the diagnostics print out is the baud rate of the printer. Below is an example of the diagnostics print out: Question: For the HP Hybrid printer, what is the ribbon number if I want to purchase them locally? Answer: The following are the numbers for the ribbon for the HP Hybrid printer: • A152-0041 Purple • A152-0042 Black Question: After installing the Windows mini-drivers in Windows 8.1 the print out on the receipt is small. This did not occur in previous operating system. Answer: To resolve this issue, ensure you have Microsoft KB2911106 installed in your Windows 8.1 image. Question: With the A799II printer when connected via serial connection, seeing garbage characters appear on the print out. Answer: Make sure the baud rate setting in Windows for the COM port / the baud rate for the Windows mini-drivers make that baud rate on the printer. Page 516 of 545