Lenovo ThinkPad 380ED ThinkPad 380 and 380D User's Guide - Page 186

How to receive Customer Support and Service, Customer Support and Services

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Customer Support and Services How to receive Customer Support and Service Purchasing an IBM PC hardware product entitles you to help and support during the warranty period. If you need additional support and services, a wide variety of extended solutions that address almost any need are available for purchase. Getting Help by Telephone: During the warranty period, you can get help and information by telephone, at no additional charge, through the IBM PC Support Line. Expert technical-support representatives are available to assist you with questions you might have on the following: Setting up your computer and IBM display. Installing and setting up IBM options purchased from IBM or an IBM reseller. Using the 30-day support for the preinstalled operating system. Arranging for service. Please have the following information ready when you call: Serial numbers of your computer, display, and other components or your proof of purchase. Description of the problem. Exact wording of any error messages. Hardware and software configuration information for your system. If possible, be at your computer when you call: In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. These services are available 24 hours a day, 7 days a week. Your technical-support representative can also fax or mail additional technical or product information to you, such as: Sales information. Product brochures. Locations of IBM resellers. 166 IBM ThinkPad 380 or 380D User's Guide

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Customer Support and Services
How to receive Customer Support and Service
Purchasing an IBM PC hardware product entitles you to help and
support during the warranty period.
If you need additional support
and services, a wide variety of extended solutions that address
almost any need are available for purchase.
Getting Help by Telephone:
During the warranty period, you can get help and information by
telephone, at no additional charge, through the IBM PC Support Line.
Expert technical-support representatives are available to assist you
with questions you might have on the following:
Setting up your computer and IBM display.
Installing and setting up IBM options purchased from IBM or an
IBM reseller.
Using the 30-day support for the preinstalled operating system.
Arranging for service.
Please have the following information ready when you call:
Serial numbers of your computer, display, and other components
or your proof of purchase.
Description of the problem.
Exact wording of any error messages.
Hardware and software configuration information for your system.
If possible, be at your computer when you call:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These services are available 24 hours a day, 7 days a week.
Your
technical-support representative can also fax or mail additional
technical or product information to you, such as:
Sales information.
Product brochures.
Locations of IBM resellers.
166
IBM ThinkPad 380 or 380D User's Guide