Lenovo ThinkPad 380ED ThinkPad 380 and 380D User's Guide - Page 187

Customer Support and Services Services available through IBM. ThinkPad EasyServ: ThinkPad EasyServ is a courier repair service for IBM mobile products in which your ThinkPad computer will be picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the warranty period. Most repairs can be made the same day the system is received at the IBM repair location. You can arrange this service by calling the PC Support Line for service. Telephone problem determination is performed in the event the issue may be resolved over the telephone. If the problem is not able to be resolved over the telephone, a support representative can arrange for ThinkPad EasyServ. You should keep your original ThinkPad shipping materials to send the computer to the repair location. If the original shipping carton is not available, the courier will deliver a shipping carton and return to pick up the system for delivery to IBM. This service is available only in the U.S. and Canada. Getting Help around the World: If you travel with your computer or need to move it to another country, you can register for International Warranty Service. When you register with the International Warranty Service Office, you receive an International Warranty Service Certificate that is honored worldwide, wherever IBM or IBM resellers sell and service IBM PC products. For more information or to register for International Warranty Service in the U.S. or Canada, call 1-800-497-7426. Chapter 8. Solving Computer Problems 167