Linksys SPA922 Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 122

STEP 5, Managing, Hunt Groups,

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Maintaining Your SPA9000 Voice System Using the Advanced Features Menu 6 • Basic AA example: "Thank you for calling . You may enter your party's extension, press 1 for our location and hours, or press 0 for an operator." NOTE The Basic AA script always supports using 0 for the receptionist and 1 for the location and hours message. If you do not want to make these options available to your callers, do not announce them in your greeting. • Advanced AA example: "Thank you for calling . You may enter your party's extension at any time. Press 1 for our location and office hours. Dial 2 for . Dial 3 for . Dial 4 for . Dial 0 for the receptionist." NOTE The Advanced AA script always supports using 0 for the receptionist and 1 for the location and hours message. Optionally, you can configure up to three menu options that direct calls to hunt groups, using the digits 2, 3, and 4. STEP 5 For the Basic AA script or the Advanced AA script, write your location and hours message, such as "Our location is . Our office is open ." STEP 6 For the Basic AA and the Advanced AA, choose the extension number that will ring when a caller presses 0. STEP 7 For the Advanced AA only, choose the hunt groups that will ring when a caller presses 2, 3, or 4. If you have not yet configured your hunt groups, see "Managing Hunt Groups," on page 116. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 120

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Maintaining Your SPA9000 Voice System
Using the Advanced Features Menu
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard
120
6
•
Basic AA example: “Thank you for calling <name of company>. You may enter
your party’s extension, press 1 for our location and hours, or press 0 for an
operator.”
NOTE
The Basic AA script always supports using 0 for the receptionist and
1 for the location and hours message. If you do not want to make these
options available to your callers, do not announce them in your
greeting.
•
Advanced AA example: “Thank you for calling <name of company>. You may
enter your party’s extension at any time. Press 1 for our location and office
hours. Dial 2 for <hunt group>. Dial 3 for <hunt group>. Dial 4 for <hunt group>.
Dial 0 for the receptionist.”
NOTE
The Advanced AA script always supports using 0 for the receptionist
and 1 for the location and hours message. Optionally, you can
configure up to three menu options that direct calls to hunt groups,
using the digits 2, 3, and 4.
STEP 5
For the Basic AA script or the Advanced AA script, write your location and hours
message, such as “Our location is
<street address>
. Our office is open
<days and
hours>
.”
STEP 6
For the Basic AA and the Advanced AA, choose the extension number that will
ring when a caller presses 0.
STEP 7
For the Advanced AA only, choose the hunt groups that will ring when a caller
presses 2, 3, or 4. If you have not yet configured your hunt groups, see
“Managing
Hunt Groups,” on page 116
.