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Troubleshooting, Error and Status Messages Appear on the Control Panel

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9. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. Error and Status Messages Appear on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Status Messages (in alphabetical order) @Remote Certif. updating... The printer is updating the @Remote certificate. Energy Saver Mode The printer is in Energy Saver mode. Press any key to recover to the normal mode. Hex Dump Mode In Hex Dump mode, the printer receives data in hexadecimal format. Turn off the printer after printing, and then turn back on. Job Suspended All jobs are suspended. Turn off the printer, and turn it on again to recover. 9 Offline The printer is offline and cannot print. Please wait... This message may appear for a few seconds. It means the printer is initializing, replenishing toner, or executing maintenance operations. Wait a while. Printing... The printer is printing. Wait a while. Printing Suspended Printing is suspended. To resume printing, press the [Suspend/Resume] key. Ready This is the default ready message. The printer is ready for use. No action is required. 191

Section	Page
Operating Instructions <Hardware Guide>	1
TABLE OF CONTENTS	3
How to Read This Manual	8
Symbols	8
Model-Specific Information	9
Positions of WARNING and CAUTION Labels	10
Power Switch Symbols	11
Manuals for This Printer	12
List of Options	14
Operating Instructions	15
Reading the HTML Manuals on the CD-ROMs	15
Reading the HTML Manuals That You Install on the Computer	15
1. Guide to the Printer	17
Exterior: Front View	17
Exterior: Rear View	19
Interior	21
Control Panel	23
Display Panel	25
Entering Characters	26
How to Enter Characters	27
2. Setting Up the Printer	31
Printer Setup Procedure	31
Place to Install	32
Unpacking	36
Turning the Printer's Power On and Off	42
Turning on the Power	42
Turning off the Power	44
Saving Energy	45
Selecting the Display Language	46
Test Printing	47
3. Installing Options	49
Available Options	49
Order of Option Installation	49
Where to Install Options	50
Caution When Re-installing the Controller Board	51
Attaching the Paper Feed Unit	53
Attaching the Envelope Feeder	56
Installing the Memory Expansion Units	58
Installing the Hard Disk	58
Installing the SDRAM Module	62
Installing the Interface Units	66
Installing the Gigabit Ethernet Board	66
Installing the Wireless LAN Interface Board	68
Installing the IEEE 1284 Interface Board	70
Installing the SD Memory Card Options	73
Attaching the Duplex Unit	76
4. Connecting the Printer	79
Ethernet Cable Connection	79
Reading the LED Lamps	82
USB Cable Connection	83
Parallel Cable Connection	85
5. Configuration	87
Ethernet Configuration	87
Specifying an IP Address (No DHCP)	88
Receiving an IP Address Automatically (DHCP)	90
Configuring Network Settings When Using NetWare	91
Setting the Ethernet Speed	93
Wireless LAN Configuration	96
Setting the SSID	98
Confirming Wireless Network Connectivity	99
Cautions When Using a Wireless LAN	99
Setting Security Method of Wireless LAN	101
Setting a WEP Key	101
Setting WPA	102
Configuring IEEE 802.1X	106
Installing a Site Certificate	106
Installing Device Certificate	106
Setting Items of IEEE 802.1X for Ethernet	107
Setting Items of IEEE 802.1X for Wireless LAN	109
6. Loading Paper	113
Supported Paper for Each Tray	113
Symbols	113
Standard Paper Feed Tray	113
Optional Paper Feed Tray	114
Bypass Tray	115
Envelope Feeder	115
Duplex Unit	116
Supported Paper Types	117
Plain Paper	117
Thick Paper	117
Letterhead	118
Label Paper	118
Special Paper	118
Preprinted Paper	119
Color Paper	119
Recycled Paper	119
OHP transparencies	119
Envelopes	120
Storing Paper	122
Non-Recommended Paper Types	123
Print Area	124
Loading Paper in Trays	126
Loading Paper into a Standard or Optional Paper Feed Tray	126
Specifying standard size paper for a standard or optional paper feed tray	130
Specifying custom size paper for a standard or optional paper feed tray	132
Specifying a paper type for standard or optional paper feed tray	133
Loading Paper onto Bypass Tray	135
Specifying standard size paper for the bypass tray	137
Specifying custom size paper for the bypass tray	138
Specifying a paper type for the bypass tray	140
Loading Envelopes	142
Loading Envelopes into the Bypass Tray	142
Specifying envelope size for the bypass tray	147
Loading Envelopes into the Envelope Feeder Unit	148
Specifying envelope size for the envelope feeder unit	151
Printing on Fixed-Orientation Paper	153
Registering Unique Names to Paper Types	155
Registering Names to Paper Types	155
Setting User Paper Types to Trays	155
Printing Using Registered Paper Types	156
7. Maintaining the Printer	157
Replacing the Print Cartridge	157
Replacing the Maintenance Kit	163
Before Replacing	163
Replacing the Friction Pad	164
Replacing the Transfer Roller	166
Replacing the Paper Feed Roller	170
Replacing the Fusing Unit	173
Cautions When Cleaning	179
Cleaning the Friction Pad and the Paper Feed Roller	180
Cleaning the Registration Roller	184
8. Adjusting the Printer	187
Adjusting the Image Density	187
Adjusting Printing Position	189
Reducing Paper Curl	192
9. Troubleshooting	193
Error and Status Messages Appear on the Control Panel	193
Status Messages (in alphabetical order)	193
Alert Messages (in alphabetical order)	194
Panel Tones	199
Printer Does Not Print	200
Checking the Port Connection	201
Windows	201
Mac OS X	202
Other Printing Problems	203
When You Cannot Print Properly	203
Paper Misfeeds Occur Frequently	205
The printed image is different from the image on the computer	207
When Printer is Not Functioning Properly	208
Additional Troubleshooting	210
10. Removing Misfed Paper	213
When Paper is Jammed	213
Paper Misfeed Message (A)	215
Removing Misfed Tray 1	215
Removing Misfed Bypass Tray	217
Paper Misfeed Message (B)	220
Paper Misfeed Message (C)	222
Paper Misfeed Message (Y1)(Y2)	227
Paper Misfeed Message (Z)	229
Removing Misfed Paper Inside the Cover	229
Removing Misfed Paper Inside the Duplex Unit	231
11. Appendix	233
Moving and Transporting the Printer	233
Moving the Printer in a Short Distance	233
Consumables	235
Print Cartridge	235
Maintenance Kit	235
Specifications	237
Mainframe	237
Options	239
Paper Feed Unit TK1030	239
Envelope Feeder Type 400	240
Duplex Unit AD1000	240
Hard Disk Drive Type 4310	240
Memory Unit Type G 128MB/256 MB	241
Gigabit Ethernet Board Type A/C	241
IEEE 802.11a/g Interface Unit Type M (mainly Europe and Asia)	241
IEEE 802.11a/g Interface Unit Type L (mainly North America)	242
IEEE 1284 Interface Board Type A	242
Trademarks	243