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Samsung CLX 6240FX User Manual (ENGLISH) - Page 83

Printing quality problems, CONDITION, POSSIBLE, CAUSE, SUGGESTED SOLUTIONS - series drivers

UPC - 635753721089

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Printing problems CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine does not print. The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default printer. Select Samsung CLX-6200 Series or CLX-6240 Series as your default printer in your Windows. • Check the machine for the following: • The front cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. See page 73. • No paper is loaded. Load paper. See page 36. • The toner cartridge is not installed. Install the toner cartridge. • If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Repair the printer software. See the Software section. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. The document size is so big that the hard disk space of the computer is not enough to access the print job. Get more hard disk space and print the document again. The machine selects print materials from the wrong paper source. The paper source selection in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Thin Paper tab within the printer properties. Select the correct paper source. See the printer driver help screen. CONDITION A print job is extremely slow. Half the page is blank. The machine prints, but the text is wrong, garbled, or incomplete. Pages print, but are blank. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. The print quality of photos is not good. Images are not clear. POSSIBLE CAUSE The job may be very complex. The page orientation setting may be incorrect. The paper size and the paper size settings do not match. The printer cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. The toner cartridge is defective or out of toner. The file may have blank pages. Some parts, such as the controller or the board, may be defective. Incompatibility between the PDF file and the Acrobat products. The resolution of the photo is very low. SUGGESTED SOLUTIONS Reduce the complexity of the page or try adjusting the print quality settings. Change the page orientation in your application. See the printer driver help screen. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. Exit Windows and reboot the computer. Turn the machine off and then back on again. Redistribute the toner, if necessary. See page 65. If necessary, replace the toner cartridge. Check the file to ensure that it does not contain blank pages. Contact a service representative. Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. Troubleshooting_ 83

Section	Page
Features of your new laser product	2
Safety information	5
Contents	14
Introduction	19
Printer overview	19
Front view	19
Rear view	19
Control panel overview	20
CLX-6200FX, CLX-6210FX, CLX-6240FX only	20
CLX-6200ND only	21
Understanding the Status LED	22
Acknowledging the status of the toner cartridge	22
Menu overview	23
Supplied software	24
Printer driver features	24
Printer driver	24
PostScript driver	24
Getting started	25
Setting up the hardware	25
Printing a demo page	25
Setting up the network	25
Supported operating environments	25
Configuring network protocol via the machine	26
Using the SetIP program	26
System requirements	26
Windows	26
Macintosh	26
Linux	27
Installing the software	27
Machine's basic settings	28
Altitude adjustment	28
Changing the display language	28
Setting the date and time	29
Changing the clock mode	29
Changing the default mode	29
Setting sounds	29
Entering characters using the number keypad	29
Using the save modes	30
Setting print job timeout	30
Auto continue	30
Net accounting	30
Changing the font setting	31
Loading originals and print media	32
Loading originals	32
On the scanner glass	32
In the DADF (or ADF)	32
Selecting print media	33
Specifications on print media	34
Media sizes supported in each mode	35
Guidelines for special print media	35
Changing the size of the paper in the paper tray	36
Loading paper	36
Loading paper in the tray 1 or optional tray	36
Loading paper in the multi-purpose tray	37
Adjusting the output support	38
For Letter-sized paper	38
For A4- or Legal-sized paper	38
Setting the paper size and type	38
Copying	39
Selecting the paper tray	39
Copying	39
Changing the settings for each copy	39
Darkness	39
Original Type	39
Reduced or enlarged copy	39
Changing the scan size settings	40
Changing the default copy settings	40
ID card copying	40
Using special copy features	40
Collation	40
2-up or 4-up copying	40
Poster copying	41
Clone copying	41
Adjusting background images	41
Book copying	41
Margin shift	41
Edge erase	42
Gray enhance copying	42
Printing on both sides of paper	42
Setting copy timeout	42
Scanning	44
Scanning basics	44
Scanning from the control panel	44
Setting scan information in Samsung Scan Manager.	44
Scanning to application programs	44
Scanning by a network connection	45
Preparing for network scanning	45
Scanning to Email	46
Scanning to an FTP server	47
Scanning to an SMB server	47
Changing the settings for each scan job	47
Changing the default scan settings	47
printing scan confirmation report automatically	47
Setting up Address Book	48
Registering speed email numbers	48
Configuring group email numbers	48
Retrieving global email addresses from the LDAP server	48
Using Address Book entries	48
Searching Address Book for an entry	48
Printing Address Book	49
Scan on both sides of paper	49
Basic printing	50
Printing a document	50
Canceling a print job	50
Faxing	51
Sending a fax	51
Setting the fax header	51
Adjusting the document settings	51
Sending a fax automatically	52
Sending a fax manually	52
Confirming a transmission	52
Automatic redialing	52
Redialing the last number	52
Sending faxes on both sides of paper	52
Receiving a fax	52
Selecting the paper tray	52
Changing receiving modes	52
Receiving automatically in Fax mode	53
Receiving manually in Tel mode	53
Receiving manually using an extension telephone	53
Receiving automatically in Ans/Fax mode	53
Receiving faxes using DRPD mode	53
Receiving in secure receiving mode	53
Activating secure receiving mode	53
Receiving faxes in memory	54
Other ways to fax	54
Sending a fax to multiple destinations	54
Sending a delayed fax	54
Sending a priority fax	55
Forwarding faxes	55
Fax setup	56
Changing the fax setup options	56
Changing the default document settings	57
Printing sent fax report automatically	57
Setting up Address Book	57
Using USB flash memory	59
About USB memory	59
Plugging in a USB memory device	59
Scanning to a USB memory device	59
Scanning	59
Customizing Scan to USB	60
Printing from a USB memory device	60
To print a document from a USB memory device:	60
Backing up data	60
Backing up data	60
Restoring data	60
Managing USB memory	61
Deleting an image file	61
Formatting a USB memory device	61
Viewing the USB memory status	61
Maintenance	62
Printing reports	62
Printing a report	62
Adjusting the color contrast	62
Clearing memory	63
Cleaning your machine	63
Cleaning the outside	63
Cleaning the inside	63
Cleaning the scan unit	65
Maintaining the cartridge	65
Toner cartridge storage	65
Handling instructions	65
Use of Non-Samsung and refilled toner cartridge	65
Estimated cartridge life	65
Redistributing toner	66
Replacing the toner cartridge	66
Clearing the Toner Empty message	67
Replacing the paper transfer belt	68
Maintenance parts	69
Checking replaceables	69
Replacing the DADF (or ADF) rubber pad	69
Managing your machine from the website	70
To access SyncThru™ Web Service:	70
Checking the machine’s serial number	70
Troubleshooting	71
Tips for avoiding paper jams	71
Clearing document jams	71
Input Misfeed	71
Exit misfeed	72
Roller misfeed	72
Clearing paper jams	73
In the paper feed area	73
In the multi-purpose tray	74
In the fuser unit area	75
In the paper exit area	76
In the optional tray	77
Understanding display messages	78
Solving other problems	81
Paper feeding	81
Printing problems	82
Printing quality problems	83
Copying problems	85
Scanning problems	86
Samsung Scan Manager problems	86
Fax problems	86
Common PostScript problems	87
Common Windows problems	87
Common Linux problems	88
Common Macintosh problems	90
Ordering supplies and accessories	91
Supplies	91
Accessories	91
How to purchase	92
Installing accessories	93
Precautions to take when installing accessories	93
Upgrading a memory module	93
Installing a memory module	93
Activating the added memory in the PS printer properties	94
Using a wireless network interface card	94
Installing a wireless network interface card	94
Configuring basic network settings	95
Selecting the authentication type	95
Setting Encryption	95
Restoring default values for wireless networking	96
Using the hard disk	96
Installing the hard disk	96
Setting the hard disk in the printer properties	97
Printing with the optional hard disk	97
File Policy	98
Deleting residual image data	98
Specifications	99
General specifications	99
Printer specifications	100
Scanner specifications	100
Copier specifications	100
Facsimile specifications	101
Glossary	102
Index	106
Contact SAMSUNG worldwide	108
Software section	112
Software section Contents	113
Installing Printer Software in Windows	117
Installing Printer Software	117
Installing Software for Local Printing	117
Installing Software for Network Printing	120
Reinstalling Printer Software	123
Removing Printer Software	124
Installing mono printer driver	124
Basic Printing	126
Printing a Document	126
Printing to a file (PRN)	126
Printer Settings	127
Layout Tab	127
Paper Tab	128
Graphics Tab	129
Extras Tab	129
About Tab	130
Printer Tab	130
Using a Favorite Setting	130
Using Help	130
Advanced Printing	131
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	131
Printing Posters	132
Printing Booklets	132
Printing on Both Sides of Paper	133
Printing a Reduced or Enlarged Document	133
Fitting Your Document to a Selected Paper Size	133
Using Watermarks	134
Using an Existing Watermark	134
Creating a Watermark	134
Editing a Watermark	134
Deleting a Watermark	134
Using Overlays	135
What is an Overlay?	135
Creating a New Page Overlay	135
Using a Page Overlay	135
Deleting a Page Overlay	135
Using Windows PostScript Driver	136
Advanced	136
Using Help	136
Using Direct Printing Utility	137
Overview Direct Printing Utility	137
Printing	137
From the Direct Printing Utility window	137
Using the shortcut icon	137
Using the right-click menu	137
Sharing the Printer Locally	138
Setting Up a Host Computer	138
Setting Up a Client Computer	138
Scanning	139
Scanning Using Samsung SmarThru Office	139
Using Samsung SmarThru Office	139
Uninstalling Samsung SmarThru Office	141
Using Onscreen Help File	141
Scanning Process with TWAIN- enabled Software	141
Scanning Using the WIA Driver	141
Windows XP	141
Windows Vista	141
Using Smart Panel	142
Understanding Smart Panel	142
Opening the Troubleshooting Guide	143
Using Printer Settings Utility	143
Using Onscreen Help File	143
Changing the Smart Panel Program Settings	143
Using Your Printer in Linux	144
Getting Started	144
Installing the Unified Linux Driver	144
Installing the Unified Linux Driver	144
Uninstalling the Unified Linux Driver	145
Using SetIP program	146
Starting the program	146
Using the Unified Driver Configurator	146
Opening the Unified Driver Configurator	146
Printers Configuration	147
Scanners Configuration	148
Ports Configuration	148
Configuring Printer Properties	149
Printing a Document	149
Printing from Applications	149
Printing Files	150
Scanning a Document	150
Using the Image Manager	151
Using Your Printer with a Macintosh	153
Installing Software	153
Uninstalling software	153
Using SetIP program	154
Setting Up the Printer	154
For a Network-connected Macintosh	154
For a USB-connected	155
Printing	156
Printing a Document	156
Changing Printer Settings	156
Printing Multiple Pages on One Sheet of Paper	158
Scanning	159
Scanning with USB	159
Scanning with network	159
Setting scan information in Scan Manager.	159
Software section Index	160
A	160
B	160
C	160
D	160
E	160
F	160
G	160
H	160
I	160
L	160
M	160
N	160
O	160
P	160
S	161
T	161
U	161

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Troubleshooting

_ 83

Printing problems

CONDITION

POSSIBLE

CAUSE