Sony BVME170A User Manual (Operating Instructions - BVM-E250A / BVM-E170A) - Page 140

Troubleshooting

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Appendixes Troubleshooting This section may help you isolate the cause of a problem and as a result, eliminate the need to contact your Sony service representative. Symptom Assumed causes Remedy The picture that you wish to display is not displayed. The setting of the Channel Configuration menu does not correspond to the input signal. See the System Status menu (page 89) to confirm the setting. When the setting is different from the input signal, set in the Channel Configuration menu (page 58). The color is not displayed correctly. The color temperature is not set correctly. Set the color temperature in the Color Temp menu (page 60) of the Channel Configuration menu. The setting of the color profile or the matrix is not correct. Set in the Color Profile menu (page 61) or Matrix menu (page 61) of the Channel Configuration menu. The signals are not displayed in the multi display. The input signals of INPUT 1 and INPUT 2 of one standard SDI input or one input adaptor are selected. Install one or more adaptor and use the signals from the standard SDI input and the input adaptor for signal A and signal B. Install two or more adaptors and use the different input adaptor for signal A and signal B. The reference signal is not input (No Input the reference signal. Sync status). The internal signal is selected as signal A. The internal signal is selected as signal B. The internal signal is not displayed in the multi display. The HDMI input signal is selected as The multi display with an HDMI signal and a signal A, and the DisplayPort signal is DisplayPort signal is not possible. selected as signal B. The phase of signal B in the multi The signal is not genlocked. display slips. Genlock signal A and signal B to use the wipe mode and blending mode. The signal input from BKM-227W The auto chroma/phase/matrix or BKM-229X is not displayed adjustment has not been performed. correctly. Carry out the auto chroma/phase/matrix adjustment to display the signal input from BKM-227W or BKM229X. The pixel zoom does not function. The native scan mode is not selected. Set to the native scan mode (page 99). The marker is not displayed. The display is set in the multi display or the pixel zoom display. Set Side by Side, Wipe, Butterfly or Blending to Off in the Function Switch menu (page 75) of the Function Setting menu. Set the Pixel Zoom button to off. The computer signal of HDMI/ DisplayPort signal is displayed. The marker is not displayed when the computer signal of HDMI/DisplayPort is input. The internal signal is displayed. The marker is not displayed when the internal signal is input. The signal is displayed in H delay mode or V delay mode. The marker is not displayed in H delay mode or V delay mode. The signal is not displayed in interlace mode. The interlace signal is not input. Input the interlace signal. The signal is set to 1080PsF in 1080I/ Set to 1080I. PsF (page 65) of the Channel Configuration menu. The native scan mode is not selected. Set to the native scan mode (page 99). The setting is different from the setting in the menu. The setting has been changed with the function button of the controller after setting in the menu. The last setting becomes effective. 140 Troubleshooting

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140
Troubleshooting
Appendixes
Troubleshooting
This section may help you isolate the cause of a problem and as a result, eliminate the need to contact your Sony service
representative.
Symptom
Assumed causes
Remedy
The picture that you wish to
display is not displayed.
The setting of the Channel
Configuration menu does not
correspond to the input signal.
See the System Status menu (page 89) to confirm
the setting.
When the setting is different from the input signal,
set in the Channel Configuration menu (page 58).
The color is not displayed
correctly.
The color temperature is not set
correctly.
Set the color temperature in the Color Temp menu
(page 60) of the Channel Configuration menu.
The setting of the color profile or the
matrix is not correct.
Set in the Color Profile menu (page 61) or Matrix
menu (page 61) of the Channel Configuration
menu.
The signals are not displayed in
the multi display.
The input signals of INPUT 1 and
INPUT 2 of one standard SDI input or
one input adaptor are selected.
Install one or more adaptor and use the signals
from the standard SDI input and the input adaptor
for signal A and signal B. Install two or more
adaptors and use the different input adaptor for
signal A and signal B.
The reference signal is not input (No
Sync status).
Input the reference signal.
The internal signal is selected as
signal A.
The internal signal is selected as
signal B.
The internal signal is not displayed in the multi
display.
The HDMI input signal is selected as
signal A, and the DisplayPort signal is
selected as signal B.
The multi display with an HDMI signal and a
DisplayPort signal is not possible.
The phase of signal B in the multi
display slips.
The signal is not genlocked.
Genlock signal A and signal B to use the wipe
mode and blending mode.
The signal input from BKM-227W
or BKM-229X is not displayed
correctly.
The auto chroma/phase/matrix
adjustment has not been performed.
Carry out the auto chroma/phase/matrix adjustment
to display the signal input from BKM-227W or BKM-
229X.
The pixel zoom does not function.
The native scan mode is not selected.
Set to the native scan mode (page 99).
The marker is not displayed.
The display is set in the multi display
or the pixel zoom display.
Set Side by Side, Wipe, Butterfly or Blending to Off
in the Function Switch menu (page 75) of the
Function Setting menu.
Set the Pixel Zoom button
to off.
The computer signal of HDMI/
DisplayPort signal is displayed.
The marker is not displayed when the computer
signal of HDMI/DisplayPort is input.
The internal signal is displayed.
The marker is not displayed when the internal
signal is input.
The signal is displayed in H delay
mode or V delay mode.
The marker is not displayed in H delay mode or V
delay mode.
The signal is not displayed in
interlace mode.
The interlace signal is not input.
Input the interlace signal.
The signal is set to 1080PsF in 1080I/
PsF (page 65) of the Channel
Configuration menu.
Set to 1080I.
The native scan mode is not selected.
Set to the native scan mode (page 99).
The setting is different from the
setting in the menu.
The setting has been changed with
the function button of the controller
after setting in the menu.
The last setting becomes effective.