Toshiba 19CV100U User Manual - Page 76

Chapter 11: Troubleshooting • If the TV still does not act as expected, use the Reset Factory Defaults procedure ( Page 32). Channel tuning problems • The channel may be blocked by the Channel Options feature. Unblock the channel ( Page 30). • If you are unable to tune digital channels, check the antenna configuration ( Page 28). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure ( Page 32). Also see "TV stops responding to controls" and "Other problems" ( Page 75). Closed caption problems • If the program or video you selected is not closed captioned, no captions will display ( Page 39). • If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature ( Page 39). • A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is non-standard ( Page 39). Rating blocking (V-Chip) problems • If you forget your PIN code: While the PIN code entering screen is displayed, press four times within 5 seconds. The PIN code you previously stored will be cleared ( Page 42). • The V-Chip feature is available for the U.S. V-Chip system only ( Page 43). No REGZA-LINK® operation • The REGZA-LINK® feature is available for Toshiba REGZA-LINK® compatible devices. • Make sure the HDMI cables with the HDMI Logo ( ) are used. • When the connected REGZA-LINK® device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, and then plug and turn on again. • If several devices are connected, REGZA- LINK® feature may not operate properly. • Read the instruction manual furnished with the connected REGZA-LINK® device. HDMI problems For HDMI cables • Make sure to use cables with the HDMI Logo ( ) ( Page 17). For Legacy HDMI source • Some legacy HDMI sources may not work properly with the latest HDMI TV products, due to new standard adoption. Media Player problems • Make sure that devices are connected correctly. • If you connect a USB device with separate cable or through USB hub, the TV does not recognize the USB device. Disc playback problems Playback does not start • No disc is loaded. • The disc may be dirty. Clean the disc. • The disc format is not supported ( Page 8). No picture • The TV is not in DVD mode. No sound • The TV is in the special playback mode ( Page 57). • If an external speaker is connected, check its volume control. Picture distortion during fast reverse/forward playback • The picture will be distorted occasionally. This is normal. Playback features failure • The playback features such as stopping, searching, slow motion play, repeat play or programmed play, etc are not applicable to all discs. Playback does not start when the title is selected • The disc may not be compliant with the "Parental" setting ( Page 73). The audio soundtrack and/or subtitle language cannot be changed • The disc has no multilanguage option encoded on it ( Page 63). No subtitle • The disc has no subtitle encoded on it. • Subtitles are disabled. Press ( Page 63). Scene angle cannot be changed • The disc has no multiangle scenes ( Page 62). "X" appears on the screen • The function is not applicable to the disc or to the current mode ( Page 7). 76