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TOSHIBA support, Before you call, Where to write

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TOSHIBA support TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system, it is important to investigate other sources of assistance first. Before contacting TOSHIBA, try the following: ❑ Review troubleshooting sections in the documentation for software and peripheral devices. ❑ If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions. Call the software company's technical support for assistance. ❑ Consult the dealer you purchased your computer and/or software from. They are your best sources for current information and support. Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed on the below. 9-27 TROUBLESHOOTING

Section	Page
TOSHIBA Satellite A60 User’s Manual	1
Copyright	2
Disclaimer	2
Trademarks	2
FCC information	3
VCCI Class B Information	5
Modem warning notice	5
DVD-ROM drive safety instructions	14
Toshiba Samsung SD-C2612	14
DVD-R/-RW drive safety instructions	15
Toshiba Samsung SD-R6332	15
Matsushita UJ-811BTJA-A	16
Pioneer DVR-K13TBA	16
CD-RW/DVD-ROM drive safety instructions	17
Matsushita UJDA760	17
Toshiba Samsung SD-R2512	18
TEAC DW-224E	18
DVD +-R/+-RW drive safety instructions	19
Pioneer DVR-K13TBT	19
HLDS GWA-4040N	20
HLDS GCC-4243N	20
DVD Super Multi drive safety instructions	21
Matsuahita UJ-820B	21
TEAC DV-W24E	22
Table of Contents	25
Preface	32
Manual contents	32
Conventions	33
Abbreviations	33
Icons	33
Keys	33
Key operation	34
Display	34
Messages	34
General Precautions	35
Stress injury	35
Heat injury	35
Pressure or impact damage	35
PC card overheating	36
Mobile phone	36
Central Processing Unit (“CPU”) Performance Disclaimer	36
Chapter	37
Chapter 1 Introduction	37
Equipment checklist	37
Hardware	37
Features	39
Features	39
Processor	39
Display	42
Keyboard	43
Power	43
Ports	43
Slots	44
Multimedia	44
Communications	44
Security	45
Software	45
Special features	45
Utilities	47
Options	49
Chapter 2 The Grand Tour	50
Front with the display closed	50
Left side	51
Right side	52
Back side	53
Underside	55
Front with the display open	56
System indicators	58
USB diskette drive	60
Optical Media drive	61
Region codes for DVD drives and media	61
Writable discs	61
DVD-ROM drive	62
CD-RW/DVD-ROM drive	62
DVD-R/-RW drive	63
DVD+-R/+-RW drive	63
DVD Super Multi drive	64
AC adaptor	64
Chapter 3 Getting Started	66
Setting up your work space	67
General conditions	67
Placement of computer	67
Seating and posture	68
Lighting	69
Work habits	69
Connecting the AC adaptor	70
Opening the display	71
Turning on the power	71
Starting up for the first time	72
Turning off the power	72
Shut Down mode (Boot mode)	72
Hibernation mode	73
Standby mode	75
Restarting the computer	77
Restoring the preinstalled software from the Product Recovery Media	77
Chapter 4 Operating Basics	78
Using the Touch Pad	78
Using the USB diskette drive	79
Connecting 3 1/2\	79
Disconnecting 3 1/2\	80
Using optical media drives	80
Loading discs	81
Removing discs	84
Audio/Video controls	85
Next and Previous buttons	85
Play/Pause and Stop buttons	85
Writing CDs on CD-RW/DVD-ROM drive	85
Important message (CD-RW/DVD-ROM drive)	85
Before writing or rewriting	86
When writing or rewriting	87
Disclaimer (CD-RW/DVD-ROM drive)	87
Writing CD/DVDs on DVD-R/-RW drive	88
Important message (DVD-R/-RW drive)	88
Before writing or rewriting	88
When writing or rewriting	89
Disclaimer (DVD-R/-RW drive)	90
Writing CD/DVDs on DVD+-R/+-RW drive	90
Important message (DVD+-R/+-RW drive)	90
Before writing or rewriting	90
When writing or rewriting	92
Disclaimer (DVD+-R/+-RW drive)	92
Writing CD/DVDs on DVD Super Multi drive	93
Important message (DVD Super Multi drive)	93
Before writing or rewriting	93
When writing or rewriting	95
Disclaimer (DVD Super Multi drive)	96
RecordNow! Basic for TOSHIBA	96
Data Verification	97
DLA for TOSHIBA	97
When WinDVD Creator 2 Platinum is used:	98
Installing InterVideo WinDVD Creator :	99
Media care	101
CD/DVDs	102
Diskettes	102
Modem	103
Region selection	103
Properties menu	104
Connecting	105
Disconnecting	106
Wireless communications	106
Wireless LAN	106
Wireless communication switch	107
Wireless communication Indicator	107
LAN	108
Connecting LAN cable	108
Cleaning the computer	109
Disconnecting LAN cable	109
Moving the computer	110
Heat dispersal	110
Chapter 5 The Keyboard	111
Typewriter keys	111
F1 … F12 function keys	112
Soft keys: Fn key combinations	112
Emulating keys on enhanced keyboard	112
Hotkeys	114
Fn Sticky key	117
Windows special keys	117
Keypad overlay	117
Turning on the overlays	117
Temporarily using normal keyboard (overlay on)	119
Temporarily using overlay (overlay off)	119
Temporarily changing modes	119
Generating ASCII characters	120
Chapter 6 Power and Power-Up Modes	121
Power conditions	121
Power indicators	123
Battery indicator	123
DC IN indicator	123
Power indicator	124
Battery types	124
Battery	124
Real time clock battery	125
Care and use of the battery pack	125
Safety precautions	125
Charging the batteries	128
Monitoring battery capacity	130
Maximizing battery operating time	131
Retaining data with power off	132
Extending battery life	132
Replacing the battery pack	133
Removing the battery pack	133
Installing the battery pack	135
Starting the computer by password	135
Power-up modes	136
Windows utilities	136
Hotkeys	136
Panel power off	136
System Auto Off	136
Chapter 7 HW Setup and Passwords	137
HW Setup	137
Accessing HW Setup	137
HW Setup window	138
Chapter 8 Optional Devices	144
PC cards	145
Installing a PC card	145
Removing a PC card	146
SD card/MultiMediaCard/Memory Stick	147
Installing an SD card/MultiMediaCard/Memory Stick	147
Removing an SD card/MultiMediaCard/Memory Stick	148
Memory expansion	149
Installing memory module	149
Removing memory module	151
Additional battery pack 12 Cell	152
Additional AC adaptor	152
USB FDD Kit	152
Parallel printer	153
External monitor	153
Television	154
Security lock	155
Chapter 9 Troubleshooting	156
Problem solving process	156
Preliminary checklist	156
Analyzing the problem	157
Hardware and system checklist	158
System start-up	158
Self test	159
Power	159
Overheating power down	159
AC power	160
Battery	161
Password	162
Keyboard	162
LCD panel	163
Hard disk drive	163
DVD-ROM drive	164
CD-RW/DVD-ROM drive	165
DVD-R/-RW drive	167
DVD +-R/+-RW drive	168
DVD Super Multi drive	170
Diskette drive	171
Infrared port	172
Printer	172
Pointing device	173
Touch Pad	173
USB mouse	175
PC card	176
Monitor	176
Sound system	177
TV output signal	177
USB	178
Modem	178
Standby/Hibernation	180
LAN	180
Wireless LAN	181
i.LINK (IEEE1394)	181
TOSHIBA support	182
Before you call	182
Where to write	182
Appendixes	184
Appendix A Specifications	185
Appendix B Display Controller and Modes	187
Display controller	187
Video Modes	188
Appendix C AT Commands	189
Appendix D S-registers	201
S-register values	201
AT command set result codes	206
Appendix E V.90	208
V.90 mode	208
AT Command	210
Appendix F Wireless LAN	211
Card specifications	211
Radio characteristics	211
Supported frequency sub-bands	212
Appendix G Power Cord and Connectors	215
Appendix H Internal Modem Guide	217
Installing the modem board	217
Removing the modem board	218
Appendix I Parts Numbers	219
Glossary	220
Index	233