Toshiba Tecra R850 User Manual - Page 170

Fingerprint Sensor, USB device

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R850/R840/R830 Fingerprint Sensor Problem Reading of the fingerprint was not successful. The fingerprint cannot be read due to injuries to the finger. Procedure In this instance you should try the fingerprint reading operation again using the correct finger position - please refer to Using the Fingerprint Sensor in Chapter 3, Operating Basics for further information. Alternatively, you should try the recognition process again using another enrolled finger. The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints. The recognition success rate may differ from user to user. In this instance you should try the recognition process again using another enrolled finger. However, if fingerprints from all the enrolled fingers cannot be read, you should instead log into the computer by using the keyboard to input the password. If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device. Problem Procedure USB device does not Remove the USB device from the computer and work then reconnect it to a free port in order to ensure it is firmly attached. Ensure that any required USB device drivers are properly installed - to achieve this you should refer to both the device documentation and the operating system documentation. Sleep and Charge function For more information and settings, please refer to the Using the TOSHIBA Sleep Utility section in Chapter 4, Utilities & Advanced Usage. User's Manual 6-12

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Fingerprint Sensor
Problem
Procedure
Reading of the
fingerprint was not
successful.
In this instance you should try the fingerprint
reading operation again using the correct finger
position - please refer to
Using the Fingerprint
Sensor
in Chapter 3, Operating Basics for further
information.
Alternatively, you should try the recognition
process again using another enrolled finger.
The fingerprint sensor compares and analyzes the
unique characteristics in a fingerprint. However,
there may be instances where certain users are
unable to register their fingerprints due to
insufficient unique characteristics in their
fingerprints.
The recognition success rate may differ from user
to user.
The fingerprint
cannot be read due
to injuries to the
finger.
In this instance you should try the recognition
process again using another enrolled finger.
However, if fingerprints from all the enrolled fingers
cannot be read, you should instead log into the
computer by using the keyboard to input the
password.
If you are still unable to resolve the problem,
contact TOSHIBA Support.
USB device
In addition to the information in this section, please also refer to the
documentation supplied with your USB device.
Problem
Procedure
USB device does not
work
Remove the USB device from the computer and
then reconnect it to a free port in order to ensure it
is firmly attached.
Ensure that any required USB device drivers are
properly installed - to achieve this you should refer
to both the device documentation and the
operating system documentation.
Sleep and Charge function
For more information and settings, please refer to the
Using the TOSHIBA
Sleep Utility
section in Chapter 4, Utilities & Advanced Usage.
R850/R840/R830
User's Manual
6-12