Xerox 3300MFP User Guide - Page 93

Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the ADF. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the USB is connected properly. • Make sure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check scan setting to make certain that the scanner job is being sent to the correct port. The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user guide. Message appears on your computer screen: • "Device can't be set to the H/W mode you want." • "Port is being used by another program." • "Port is Disabled." • "Scanner is busy receiving or printing data. When the current job is completed, try again." • "Invalid handle." • "Scanning has failed." • There may be a copying or printing job in progress. When that job is complete, try your job again. • The Selected port is currently being used. Restart your computer and try again. • The scanner driver is not installed or the operating environment is not set up properly. • Ensure that the machine is properly connected and the power is on, Then restart your computer. • The USB cable may be improperly connected or the power may be off. Network Scan problems Condition Suggested solutions I cannot find a scanned image file. I cannot find the scanned image file after scanning. You can check the scanned file's destination in the Advanced page in the Network Scan program's Properties screen. • Check if the scanned file's application is on your computer. • Check Send image immediately to the specified folder using an associated default application in the Advanced page in the Network Scan program's Properties screen to open the scanned image immediately after scanning. I forgot my ID and PIN. I cannot view the Help file. I cannot use the Xerox Network Scan Manager Check your ID and PIN in the Server page in the Network Scan program's Properties screen. To view the Help file, you need to have Internet Explorer 4 service pack 2 or above. Check your operating system. Supporting operating systems are Windows 2000/XP/2003/ Vista. Fax problems Condition Suggested solutions The machine is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power to the electrical outlet. No dial tone sounds. • Check that the phone line is connected properly. • Check that the phone socket in the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly. Make sure that the numbers are stored in memory correctly. Print a Phone Book list, referring to page 10.4. The original does not feed into the machine. • Make sure that the paper is not wrinkled and you are putting it in correctly. Check that the original is the right size, not too thick or thin • Make sure that the ADF is firmly closed. • The ADF rubber pad may need to be replaced. See page 13.7. 14.16