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Xerox 3300MFP User Guide - Page 95

Common PostScript problems, Common Linux problems, Problem, Possible Cause, Solution, Software

UPC - 095205744415

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Common PostScript problems The following situations are PS language specific and may occur when several printer languages are being used. Note To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. Problem PostScript file cannot be printed. Possible Cause Solution The PostScript driver may not be installed correctly. • Install the PostScript driver, referring to the Software Section. • Print a configuration page and verify that the PS version is available for printing. • If the problem persists, contact a service representative. "Limit Check Error" message appears. A PostScript error page prints. The optional tray 2 is not selected in the driver. The print job was too complex. The print job may not be PostScript. The printer driver has not been configured to recognize the optional tray 2. You might need to reduce the complexity of the page or install more memory. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. Open the PostScript driver properties, select the Device Settings tab, and set the Tray2 option of the Installable Options section to Installed. Common Linux problems Problem The machine does not print Possible Cause and Solution • Check if the printer driver is installed in your system. Open Unified Driver configurator and switch to the Printers tab in Printers configuration window to look at the list of available printers. Make sure that your machine is displayed on the list. If not, please, invoke Add new printer wizard to set up your device. • Check if the printer is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains "(stopped)" string, please, press the Start button. After that normal operation of the printer should be restored. The "stopped" status might be activated when some problems in printing occurred. For instance, this could be an attempt to print document when port is claimed by a scanning application. • Check if the port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different "consumer" application to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other "consumer" will encounter "device busy" response. You should open ports configuration and select the port assigned to your printer. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press Release port button, if you are sure that the present owner is not functioning properly. • Check if your application has special print option such as "-oraw". If "-oraw" is specified in the command line parameter then remove it to print properly. For Gimp front-end, select "print" -> "Setup printer" and edit command line parameter in the command item. 14.18

Section	Page
Contents	3
Safety	6
Regulatory Information	9
Introduction	16
Special features	16
Printer overview	17
Front view	17
Rear view	17
Control panel overview	18
Finding more information	19
Selecting a location	19
System setup	20
Menu overview	20
Changing the display language	21
Setting the date and time	21
Changing the clock mode	21
Changing the default mode	21
Setting sounds	22
Speaker, ringer, key sound, and alarm sound	22
Speaker volume	22
Entering characters using the number keypad	22
Entering alphanumeric characters	22
Keypad letters and numbers	22
Correcting numbers or names	23
Inserting a pause	23
Using the save modes	23
Toner Save mode	23
Power Save mode	23
Scan Power Save mode	23
Setting print job timeout	23
Software overview	24
Supplied software	24
Printer driver features	25
System requirements	25
Network setup	27
Introduction	27
Via network administration programs	27
Via the control panel	27
Supported operating systems	27
Locating the 3300MFP IP Address	27
Accessing CentreWare Internet Services (CWIS)	27
Configuring TCP/IP	28
Static addressing	28
Dynamic addressing (BOOTP/DHCP)	28
Configuring EtherTalk	28
Configuring 802.1x	28
Setting Ethernet speed	29
Restoring the network configuration	29
Printing a network configuration page	29
Loading originals and print media	30
Loading originals	30
On the scanner glass	30
In the ADF	30
Selecting print media	31
Supported print media types and sizes	32
Media sizes supported in each mode	33
Guidelines for selecting and storing print media	33
Loading paper	34
In tray 1	34
In the multi-purpose tray	36
Setting the paper size and type	37
Selecting an output location	37
Printing to the output tray	37
Printing to the rear cover	38
Copying	39
Selecting the paper tray	39
Copying	39
Changing the settings for each copy	39
Lighten/Darken	39
Original Type	39
Reduced or enlarged copy	40
Changing the default copy settings	40
Using special copy features	40
Collation	40
2-up or 4-up copying	40
ID card copying	41
Poster copying	41
Clone copying	42
Erasing background images	42
Copying on both sides of paper	42
Setting copy timeout	42
Basic printing	43
Printing a document	43
Canceling a print job	43
Scanning	44
Scanning basics	44
Scanning to an application using a local connection	44
Scanning using a network connection	45
Preparing for network scanning	45
Scanning to a network client	46
Scanning to Email	47
Scanning to an FTP server	47
Scanning to an SMB server	48
Changing the settings for each scan job	48
Changing the default scan settings	48
Setting up Address Book	48
Registering speed email numbers	48
Configuring group email numbers	49
Retrieving global email addresses from the LDAP server	49
Using Address Book entries	49
Searching Address Book for an entry	50
Printing Address Book	50
Faxing	51
Setting the fax header	51
Adjusting the document settings	51
Resolution	51
Darkness	52
Sending a fax automatically	52
Sending a fax manually	52
Confirming a transmission	53
Automatic redialing	53
Redialing the last number	53
Selecting the paper tray	53
Changing receiving modes	53
Receiving automatically in Fax mode	54
Receiving manually in Tel mode	54
Receiving manually using an extension telephone	54
Receiving automatically in Ans/Fax mode	54
Receiving faxes using DRPD mode	54
Receiving in secure receiving mode	55
Activating secure receiving mode	55
Printing received faxes	55
Deactivating secure receiving mode	55
Receiving faxes in memory	55
Printing received faxes on both sides of paper	56
Sending a fax to multiple destinations	56
Sending a delayed fax	56
Adding pages to a delayed fax	57
Canceling a delayed fax	57
Sending a priority fax	57
Forwarding faxes	57
Forwarding sent faxes to another fax machine	57
Forwarding sent faxes to email address	58
Forwarding received faxes to another fax machine	58
Forwarding received faxes to email address	58
Sending a Fax from a PC	58
Installing PC-Fax Software	58
Configuring PC Fax	59
To send a PC Fax	59
Fax setup	61
Changing the fax setup options	61
Sending options	61
Receiving options	61
Changing the default document settings	62
Printing sent fax report automatically	62
Setting up Phone Book	62
Speed buttons	62
Speed dial numbers	63
Group dial numbers	63
Searching Phone Book for an entry	64
Deleting a Phone Book entry	64
Printing Phone Book	64
Using USB flash memory	65
About USB memory	65
Plugging in a USB memory device	65
Scanning to a USB memory device	65
Scanning	65
Customizing Scan to USB	66
Printing from a USB memory device	66
Printing on both sides of paper	67
Backing up data	67
Backing up data	67
Restoring data	67
Managing USB memory	67
Deleting an image file	67
Formatting a USB memory device	68
Viewing the USB memory status	68
Ordering supplies and accessories	69
Print cartridges	69
Accessories	69
How to purchase	69
Maintenance	70
Printing reports	70
Printing a report	70
Other available reports	70
Clearing memory	71
Cleaning your machine	71
Cleaning the outside	71
Cleaning the inside	71
Cleaning the scan unit	72
Maintaining the print cartridge	72
Redistributing toner	73
Replacing the print cartridge	73
Cleaning the drum	74
Printing continuously when the Toner Empty message appears	74
Clearing the Toner Empty Replace Toner message	75
Maintenance Parts	75
Checking replaceables	75
Replacing the ADF rubber pad	76
Managing your machine from the website	76
Checking the machine’s serial number	77
Troubleshooting	78
Clearing document jams	78
Roller misfeed	79
Clearing paper jams	79
In tray 1	79
In the optional tray 2	80
In the multi-purpose tray	80
In the fuser area or around the print cartridge	80
In the paper exit area	81
In the duplex unit area	82
Tips for avoiding paper jams	83
Understanding display messages	84
Print cartridge-related messages	87
Solving other problems	88
Paper feeding problems	88
Printing problems	88
Copying problems	92
Scanning problems	93
Network Scan problems	93
Fax problems	93
Common Windows problems	94
Common PostScript problems	95
Common Linux problems	95
Common Macintosh problems	97
Installing accessories	98
Precautions when installing accessories	98
Installing a memory DIMM	98
Activating the added memory in the PS printer properties	99
Specifications	100
General specifications	100
Printer specifications	100
Scanner and copier specifications	101
Facsimile specifications	101
Index	102
SOFTWARE SECTION	104
Software section Contents	105
Installing Printer Software in Windows	108
Installing Printer Software	108
Installing Software for Local Printing	108
Installing Software for Network Printing	110
Reinstalling Printer Software	113
Removing Printer Software	114
Using SetIP	115
Installing SetIP	115
Using SetIP	116
Basic Printing	117
Printing a Document	117
Printing to a file (PRN)	118
Printer Settings	118
Layout Tab	119
Paper Tab	119
Graphics Tab	120
Extras Tab	121
Using a Favorite Setting	122
Using Help	122
Advanced Printing	123
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	123
Printing Posters	124
Printing Booklets	124
Printing on Both Sides of Paper	125
Printing a Reduced or Enlarged Document	125
Fitting Your Document to a Selected Paper Size	125
Using Watermarks	126
Using an Existing Watermark	126
Creating a Watermark	126
Editing a Watermark	126
Deleting a Watermark	126
Using Overlays	127
What is an Overlay?	127
Creating a New Page Overlay	127
Using a Page Overlay	127
Deleting a Page Overlay	127
Using Windows PostScript Driver	128
Printer Settings	128
Advanced	128
Using Help	128
Sharing the Printer Locally	129
Setting Up a Host Computer	129
Setting Up a Client Computer	129
Using Utility Applications	130
Using Printer Settings Utility	130
Using Onscreen Help	130
Opening the Troubleshooting Guide	130
Changing the Status Monitor Program Settings	130
Scanning	131
Scanning Process with TWAIN- enabled Software	131
Scanning Using the WIA Driver	131
Windows XP	131
Windows Vista	131
Using Your Printer in Linux	133
Getting Started	133
Installing the Unified Linux Driver	133
Installing the Unified Linux Driver	133
Uninstalling the Unified Linux Driver	134
Using the Unified Driver Configurator	135
Opening the Unified Driver Configurator	135
Printers Configuration	135
Scanners Configuration	136
Ports Configuration	136
Configuring Printer Properties	137
Printing a Document	137
Printing from Applications	137
Printing Files	138
Scanning a Document	138
Using the Image Manager	139
Using Your Printer with a Macintosh	141
Installing Software for Macintosh	141
Setting Up the Printer	142
For a Network-connected Macintosh	142
For a USB-connected Macintosh	143
Installable Options	143
Printing	144
Printing a Document	144
Changing Printer Settings	144
Printing Multiple Pages on One Sheet of Paper	145
Duplex Printing	146
Scanning	146
Software section Index	147
Symbols	147
A	147
B	147
C	147
D	147
E	147
F	147
G	147
H	147
I	147
L	147
M	147
N	147
O	147
P	147
R	148
S	148
T	148
U	148

Match case Limit results 1 per page

.18

Troubleshooting>

Common PostScript problems

The following situations are PS language specific and may occur when

several printer languages are being used.

Note

To receive a printed or screen-displayed message when

PostScript errors occur, open the Print Options window and click

the desired selection next to the PostScript errors section.

Problem

Possible Cause

Solution

PostScript file

cannot be

printed.

The PostScript

driver may not be

installed correctly.

•

Install the PostScript

driver, referring to the

Software Section

•

Print a configuration page

and verify that the PS

version is available for

printing.

•

If the problem persists,

contact a service

representative.

“Limit Check

Error” message

appears.

The print job was

too complex.

You might need to reduce

the complexity of the page or

install more memory.

A PostScript

error page

prints.

The print job may

not be PostScript.

Make sure that the print job

is a PostScript job. Check to

see whether the software

application expected a setup

or PostScript header file to

be sent to the machine.

The optional

tray 2 is not

selected in the

driver.

The printer driver

has not been

configured to

recognize the

optional tray 2.

Open the PostScript driver

properties, select the

Device

Settings

tab, and set the

Tray2

option of the

Installable Options

section

Installed

Common Linux problems

Problem

Possible Cause and Solution

The machine does not

•

Check if the printer driver is installed in

your system. Open Unified Driver

configurator and switch to the Printers

tab in Printers configuration window to

look at the list of available printers. Make

sure that your machine is displayed on

the list. If not, please, invoke Add new

printer wizard to set up your device.

•

Check if the printer is started. Open

Printers configuration and select your

machine on the printers list. Look at the

description in the Selected printer pane.

If its status contains “(stopped)” string,

please, press the

Start

button. After that

normal operation of the printer should be

restored. The “stopped” status might be

activated when some problems in

printing occurred. For instance, this

could be an attempt to print document

when port is claimed by a scanning

application.

•

Check if the port is not busy. Since

functional components of MFP (printer

and scanner) share the same I/O

interface (port), the situation of

simultaneous access of different

“consumer” application to the same port

is possible. To avoid possible conflicts,

only one of them at a time is allowed to

gain control over the device. The other

“consumer” will encounter “device busy”

response. You should open ports

configuration and select the port

assigned to your printer. In the Selected

port pane you can see if the port is

occupied by some other application. If

this is the case, you should wait for

completion of the current job or should

press Release port button, if you are

sure that the present owner is not

functioning properly.

•

Check if your application has special

print option such as “-oraw”. If “-oraw” is

specified in the command line parameter

then remove it to print properly. For

Gimp front-end, select “print” -> “Setup

printer” and edit command line

parameter in the command item.