Xerox 3300MFP User Guide - Page 94
Common Windows problems, Sending, Memory, Condition, Suggested solutions
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Condition Suggested solutions Faxes are not received automatically. • The receiving mode should be set to Fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The machine does not send. • Make sure that the original is loaded in the ADF or on the scanner glass. • Sending should show up on the display. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has blank spaces or is of poorquality. • The fax machine sending you the fax may be faulty. • A noisy phone line can cause line errors. • Check your machine by making a copy. • The print cartridge may be empty. Replace the print cartridge, referring to page 13.4. Some of the words on an incoming fax are stretched. The fax machine sending you the fax had a temporary document jam. There are lines on the originals you send. Check your scan unit for marks and clean it. See page 13.3. The machine dials a number, but a connection with the other fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to sort out the problem. Faxes do not store in memory. There may not be enough memory space to store the fax. If the display shows the Memory Full message, delete from memory any faxes you no longer need and then try again to store the fax. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see page 5.8. Common Windows problems Condition "File in Use" message appears during installation. "Error Writing to LPTx" message appears. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred." messages appear. Suggested solutions Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. • Ensure that the cables are connected correctly, the machine is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note Refer to Microsoft Windows 2000/XP/Vista User Guide that came with your PC for further information on Windows error messages. 14.17