Xerox 8560MFP Advanced Features Guide - Page 58

Mac OS X, Version 10.2 and Higher Troubleshooting, Network Utility, AppleTalk, TCP/IP, EtherTalk

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Macintosh Mac OS X, Version 10.2 and Higher Troubleshooting Perform these steps only for Mac OS X, versions 10.2 and higher: 1. Open the Network Utility, and then click the Ping tab. 2. Enter the system's IP address. 3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for your system and computer. 4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5. a. From the system's control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the system. b. Print the Configuration page and verify that EtherTalk is enabled. c. From the Configuration page, verify the Zone. If you have multiple zones on your network, verify that your system appears in the desired zone. 5. If you are still unable to print, access PhaserSMART Technical Support through CentreWare IS: a. Launch your web browser. b. Enter the system's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx). c. Select Support. d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: www.xerox.com/office/8510_8560support Phaser® 8510/8560MFP Multifunction Product 3-21

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Macintosh
Phaser® 8510/8560MFP Multifunction Product
3-21
Mac OS X, Version 10.2 and Higher Troubleshooting
Perform these steps
only
for Mac OS X, versions 10.2 and higher:
1.
Open the
Network Utility
, and then click the
Ping
tab.
2.
Enter the system’s IP address.
3.
Click
Ping
. If you do
not
get a response, confirm that your TCP/IP settings are correct for
your system and computer.
4.
For
AppleTalk
, follow the steps below. For
TCP/IP
proceed to Step 5.
a.
From the system’s control panel, verify that
EtherTalk
is enabled. If it is not, enable it
in the control panel, and then reset the system.
b.
Print the Configuration page and verify that
EtherTalk
is enabled.
c.
From the Configuration page, verify the
Zone
. If you have multiple zones on your
network, verify that your system appears in the desired zone.
5.
If you are still unable to print, access
PhaserSMART
Technical Support through
CentreWare IS:
a.
Launch your web browser.
b.
Enter the system’s IP address in the browser’s
Address
c.
Select
Support
.
d.
Click the
PhaserSMART Diagnostic Tool
link to access PhaserSMART.
See also:
www.xerox.com/office/8510_8560support