2013 Ford Escape Warranty Supplement Printing 1 - Page 309

SYNC® Phone Issues Issue Possible Cause(s) Possible Solution(s) A lot of background noise during a phone call. The audio control settings on your phone may be affecting SYNC performance. Review your phone's user guide regarding audio adjustments. During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook. Possible phone malfunction. Try turning off the device, resetting the device, removing the device's battery, then trying again. · This is a phone-dependent feature. · Possible phone malfunction. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's, then trying again. · Try "pushing" your phonebook contacts to SYNC by using the Add Contacts feature. · Use the "SYNCmyphone" feature available on the website. The system says "Phonebook downloaded" but my phonebook in SYNC is empty or is missing contacts. Limitations on your phone's · Try "pushing" your phonecapability. book contacts to SYNC by using the Add Contacts feature. · If the missing contacts are stored on your SIM card, try moving them to the device memory. · Remove any pictures or special ring tones associated with the missing contact. · This is a phone-dependent feature. · Possible phone malfunction. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's, then trying again. I'm having trouble connecting my phone to SYNC. 309