2013 Ford Escape Warranty Supplement Printing 1 - Page 313

SYNC® Voice Command Issues Issue Possible Cause(s) Possible Solution(s) SYNC does not understand · You may be using the what I am saying. wrong voice commands. · You may be speaking too soon or at the wrong time. · Review the phone voice commands and the media voice commands at the beginning of their respective sections. · Be aware that SYNC's microphone is either in your rear view mirror or in the headliner just above the windshield. · Review the media voice commands at the beginning of the media section. · Say the song or artist exactly as they are listed. If you say "Play Artist Prince" the system does not play music by Prince and the Revolution or Prince and the New Power Generation. · Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". · If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". · Do not use special characters in the title as the system does not recognize them. · Review the phone voice commands at the beginning of the phone section. · Make sure you are saying the contacts exactly as they are listed. For example, if a contact is saved as Joe Wilson, say "Call Joe Wilson". SYNC does not understand · You may be using the the name of a song or artist. wrong voice commands. · You may not be saying the name exactly as it is saved. · The system may not be "reading" the name the same way you are saying it. SYNC does not understand or is calling the wrong contact when I want to make a call. · You may be using the wrong voice commands. · You may not be saying the name exactly as it is saved. · Contacts in your phonebook may be very short and similar, or they may contain special characters. · Your phonebook contacts may be saved in CAPS. 313