2013 Ford Escape Warranty Supplement Printing 1 - Page 312

SYNC® Vehicle Health Report/Services (Traffic, Directions and Information) Issues Issue Possible Cause(s) Possible Solution(s) · Make sure that your VIN is correctly listed in your account. I'm unable to retrieve the report on the website, or I receive a system error. The preferred dealer information did not load correctly. When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. · Update your mobile number in your account on the website. · Make sure you have full signal strength and that your Bluetooth volume level has been turned up. · Try deleting your phone and performing a clean pairing. · This is a free feature, but you must first register online to use it. · Turn off ID blocker on your phone as the system recognizes you by your phone number. · Make sure the currently connected phone is the same one that is registered on your SyncMyRide account. I'm unable to submit a report. · This could be due to your phone's compatibility. · Bad signal strength. · Your phone may not be activated on the website. I heard a commercial when I tried to use Traffic, Directions and Information. · The phone in use is not activated. · Your phone has ID blocker active. 312